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eHarmony

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Georgia
1 review
6 helpful votes
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AVOID eHarmony!
January 4, 2017

Matches are so far off the mark it's ridiculous! And I can't review or edit my data that they're supposedly using to create matches? The computerized system based on "years of psychological research" is extremely flawed. Their "feedback" tab is a dead link. Customer service is non-existent.

Date of experience: January 4, 2017
New York
2 reviews
8 helpful votes
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A complete scam, especially if you are over 40. The prospects they would send me were simply dreadful. Fat, miles away, pictures with cars and motorcycles (penis extensions), men who had gone to seed way too early in life, with no writing game, just sad. I told customer service that a fixer upper is a Victorian home in foreclosure, not a potential mate. One cute guy in NYC, and of course he was most likely inundated with mail. My best match lived in Ontario. We corresponded about how much the site sucked... Got half of my $ back, after I wrote some committee a lengthy email sighting 12 reasons why I believed the site is a complete fraud. Don't do it. A waste of time and money. Depressing too.

Date of experience: February 11, 2014
Canada
2 reviews
17 helpful votes
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So I made complaints and as mentioned got hung up on twice, I believe they abort calls after 10 mins so say what you have to say in that time period if you call. They sent me more matches since my complaint, a bit more local but still after almost 5 months I have not met a soul. The two times I actually had correspondence with someone suddenly the guy disappears from their site and I am given an email warning that he was removed for protection purposes. So eharmony is either full of fraudsters or they are using phoney profiles and having staff correspond with members just to keep them appeased. When the time comes to meet suddenly the member disappears. It is a phony waste. I think originally when it started it was a legit company, but greed and success got in the way and now it is a money grab with no interest in making clients matched or happy. Don't join.

Date of experience: November 12, 2016
Colorado
5 reviews
51 helpful votes
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Fake Profiles
July 2, 2016

Joined in hopes to find a partner.
Emailed 9 matches and not one response! Joined eharmony thinking the men may be more serious on there than other dating sites. Well, no responses and last log ins of my 'matches' were outdated from weeks or months!

Date of experience: July 2, 2016
Florida
1 review
9 helpful votes
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A Farce
November 18, 2017

I wish I had read the reviews before I signed up for this service. The "matches" I've been sent don't coincide with my preferences--at all. The few men who have contacted me are not people I would ever consider dating, primarily because of our very different socioeconomic circumstances and education levels. I have two master's degrees. I'd have little in common with a retired house painter. They all, without exception, very obviously lied about their respective ages, as well. "I'm 59." (No--you're much closer to 70. Your liver spots, bad toupee, and oversized false teeth give you away.) Oh--and beware of the Nigerian scammers, who will, at some point, come calling.

Date of experience: November 18, 2017
Carlos R. eHarmony Rep
over a year old

Eharmony works a bit different than other sites as we deliver compatible matches to you, instead of allowing our members to browse through profiles.If you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting.

EHarmony works hard to identify and close individuals who misrepresent who they are on our site, and we take our members complaints seriously. If you have concerns about a particular match, please do not hesitate to report your match to us so that appropriate steps can be taken to keep eHarmony safe. You can report your match directly from their profile page or from within your communication

Contact us at membercare@eharmony.com and we can look into this to make sure all is well with your account.- Stephen

Georgia
2 reviews
69 helpful votes
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Purchased the premium, see what it was like. Felt exactly like Tinder. I wanted to cancel within the three day grace period. Come to find out it's only applicable in about 4 states to receive a refund. $171 well wasted. With no help from the team you could easily feel that it's a MONEY SCAM. Just collecting every cent they can. Will never go back and will always recommend for people to stay clear of this terrible company.

Date of experience: January 23, 2020
Wisconsin
1 review
0 helpful votes
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Few matches and often matched with the wrong gender! Little or no interaction between matches. Can't buy just one month to try it out. Locked into several expensive months. I don't recommend eHarmony.

Date of experience: December 26, 2022
Iowa
3 reviews
1 helpful vote
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I joined at a very expensive price for 6 months as a man seeking another man. Right away, I started getting women included in my matches, and when I contacted customer service, they said it wasn't their problem--that those women must have inputted their profiles wrongly. Really? So many made the mistake? They also advertise a video date feature, but when I tried to use it, the person on the other end could not see or hear me. And there is no online help. You send a message into the ether and then someone gets back to you eventually--with little help. Many of the profiles that come up in matches are either fake or set up by someone who did not pay anything for them because they include no photos and strange profile info. In short, run away from this scam program! A complete waste of money.

Date of experience: July 4, 2022
Maryland
59 reviews
209 helpful votes
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Patience is a virtue
August 2, 2016

I am 71 years old and met my wife when I was 65. It took almost two years to find each other but worth the effort. We're a perfect match and we've never been happier. While I would agree that some of my matches left me wondering what criteria were used; all of these sites rely on user honesty. I'm sure that lack of self esteem and loneliness can contribute to misrepresentation. Regardless of site, be patient; the person who is looking for you may be tomorrow's match. Suggestion: If possible, expand your geographic range. What might seem impossible in theory may become very possible for the right person; I'm from Maryland and my wife was from Ohio. Update: sixth anniversary; never been happier

Date of experience: August 1, 2016
Minnesota
1 review
5 helpful votes
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Such a waste of money... i wish I had read the reviews before signing up. I can't wait to cancel my subscription and (after hearing horror stories about how they keep charging people) am hoping I can do it successfully. There are very few matches... with most of them seemingly non-existent since I rarely hear back from them. I am embarrassed that at my age, I actually fell for this. :(

Date of experience: April 2, 2017
Tennessee
1 review
3 helpful votes
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EHarmony Sucks
July 28, 2015

None of my "matches" even live in the same state, forget the same city. You click on something and bam! Suddenly you're being charged an extra $24.00 to view matches anonymously. Good luck finding customer service or even an 800 number to call. Don't waste your time or your hard-earned money on this. If someone tells you EHarmony is great, chances are they sure as hell have never used it!

Date of experience: July 28, 2015
New York
1 review
5 helpful votes
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Worst Dating Site
July 20, 2016

This is the worst dating site of been on. Waste of money, which they won't refund even after a week. They will only refund your money within the first three days. The matches are terrible. So many from out of state. I've adjusted my settings again, but it doesn't matter. Matched with older men outside of my requested age bracket, and interests are completely opposite. I would not recommend Eharmony to anyone.

Date of experience: July 20, 2016
California
1 review
4 helpful votes
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I created my account with this so called dating site and haven't gotten any actual respond from again so called "matches" during a month. Subscription for 3 months is 108$. After I reported my claim, they stupidly arranged couple sms on my cell, where robot sent me some stupid messages. No money back at all... I have some definitions for this "resource", but have to keep them out of here in order my feedback not to be cancelled... NEVER GO!

Date of experience: April 16, 2018
Carlos R. eHarmony Rep
over a year old

Hi Denis B. I'm very sorry to hear you're not having a great experience with eharmony. I'd really like a chance to try and help improve things. Please reach out to me at membercare@eharmony.com from the email address associated with your account.

Utah
1 review
0 helpful votes
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My honest opinion...
February 23, 2021

I have not liked eharmony AT ALL. I'm really disappointed in the site. You only get maybe 2 or 3 matches they choose at a time. Once in a while more, but you cannot go on and scroll through looking at different profiles yourself. The matches they send are sent because of our personality scores match but come on... they are men (looks wise), I would NEVER date. Way over weight, look like bums and don't seem to have a lot going for them. I mean chemistry HAS to matter to even want to meet someone right? Not here. I would never sign up to use this sight again. Don't waste your money... I promise, you'll be disappointed. Their website makes it sound like it's the greatest site to meet someone who is serious about finding their soulmate, but it's not at all like they make it sound. SAVE YOUR MONEY, sorry to disappoint but not worth it

Date of experience: February 23, 2021
Massachusetts
2 reviews
11 helpful votes
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My sole purpose of joining was to find a husband that wants children. Their matching system groups "might want children" into limited choices. This supposed scientific platform ignored my very most primary key of join. It's designed to string you along, they match profiles based on a questionnaire which most people lie about and don't give you access to all of the possibilities.

Date of experience: June 10, 2017
Georgia
1 review
3 helpful votes
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EHarmony commercials claim that they try to match you with compatible people. However, the reality is that they spam you with everyone who is just signing up. I got matched with people who had only answered one question. A typical profile had responses like: "What are you thankful for?" Answer: "Life" "What can you not live without? "Air."

Now, when building my profile, I specifically said that I'm looking for intelligent, well-read, lucid people. But, what I was being matched with were people from all over the country (way out of my preferred area) usually 10 years older than the range I selected (40-50) with profiles that looked like they had been built in 45 seconds at best.

EHarmony is a rip-off. Sure, a couple people might get extraordinarily lucky, but most will pay hundreds of dollars to strike out.

Date of experience: April 29, 2016
New Jersey
1 review
1 helpful vote
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Bait and Switch
August 11, 2022

I signed up using an email promotion for 60% off. But the site then defaulted to 50% saying the original offer had expired even though it hadn't. When I complained that July 16 is always. Before July 17, customer refused to help. Consumer fraud IMHO

Date of experience: August 11, 2022
Maryland
1 review
5 helpful votes
Follow Ali C.
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Terrible matching, selection, and tedious methods to communicate. Layout is not great and if you want to cancel? Good luck getting any money back. Feels likes a scam.

Site made me select numbers of stars so I put one but again, would be -210 for the money they got out of me.

Date of experience: October 13, 2015
Massachusetts
1 review
8 helpful votes
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SOMETHING IS WRONG
December 5, 2020

Easy enough to sign up but then nothing. I had 7 inquiries in a year! Even the ugly guys didn't contact me. I tried to contact eHarmony several times to see what I was doing wrong - assuming "operator error", not them. But crickets. Nada. Zilch. No customer service at all and now they are threatening me about signing up again. Don't do it.

Date of experience: December 5, 2020
Maine
2 reviews
22 helpful votes
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I think like most reviewers here, I started on this site because of the "hope" it offered with the kind old man with Ph. D. telling you how his technique works. True, it initially matched me with a few people... NONE of whom I had anything in common with. There were clingy ones, psychotic ones, and mean ones. I would have rather NOT been matched than paired with those that the "tried and true test" selected.

This site is no different from sex sites where you go to hook up with strangers. You give money to them... they provide you with horrible choices... then the cycle continues. I fell for their snake oil too, in hindsight... I should've realized it after being stood up numerous times. Maybe the "tried and true" methods of the old days still work... go out to places you like to go, and maybe you'll run into someone else. Otherwise, there are lowdown places like eHarmony to get your hopes up and dash them down all so they can turn a profit on loneliness. Shame on you eHarmony!

Date of experience: March 23, 2014

Overview

eHarmony has a rating of 1.2 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eHarmony most frequently mention customer service, credit card and fake profiles. eHarmony ranks 653rd among Dating sites.

service
364
value
375
shipping
6
returns
12
quality
365
This company does not typically respond to reviews
+116