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eHarmony

How would you rate eHarmony?
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Washington
1 review
2 helpful votes
Follow ofer s.
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They blur the picture before you sign. Brag about their success ratios. All are tricks to deceive you and squeeze money out of you. Only a few women are using this app, so I almost had no dates there over a course of 4 month. This is while in other apps I have several a week even if I use the free version. I asked them to return my money back as they provided no service and they refused.

Date of experience: October 12, 2023
California
1 review
0 helpful votes
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Rip off
February 3, 2022

This service is a rip off. The customer care should be called company care as they do not address or care about your concerns, they enforce the T&Cs. The free app is useless and the paid version is not worth the extremely high cost. I live in California and my parameters were 10 year age difference within 30 miles, which resulted in very few matches. Read the T&C carefully, you only have THREE days to cancel and get a refund or not be charged remaining amounts. Most companies offer seven days and others up to 30 days. I tried to cancel after 15 days due to the disappointing service and was told no and referred to the T&C, so I am out $400. They are in this for money and do not care about the quality of their service or you, the consumer. Don't waste your money. You would be more likely to win the lottery than find a match or receive quality customer service.

Date of experience: February 3, 2022
Canada
1 review
7 helpful votes
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Waste of money
February 3, 2022

Don't even bother signing up on this site. They don't have enough candidates for you to choose from as they've pre selected them based on the answers that you've provided when you signed up. The men on my queue were the type of men that I've swiped left on Tinder and Bumble. Those two sites are better and free. Between E. Harmony and Match.com I'd go with the later. This is an expensive site and not even worth my money. I want my money back!

Date of experience: February 3, 2022
Maryland
1 review
2 helpful votes
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First question, what are you passionate about. I have a paragraph. The ones that I am matched to, barely a complete sentence. One was most passionate about "stuff". Not many have taken the questionnaire, which make me question how do they do the compatibility?
Of those, many of which are way outside my commute range. (If you live in a metropolitan area, you will understand that 20 miles in a straight line is not 20 miles)
The one person I met on this go around, was definitely outside of what I was looking for.
I also did the 3 month stuck with it, to find that in the third month, no contacts, smiles or anything. For over $200, I may have had greater expectation.

Date of experience: March 18, 2019
Carlos R. eHarmony Rep
over a year old

Dear Rick, thank you for your feedback. Please know that the first thing every registered member takes is the Relationship Questionnaire which is the primary means of matching. I believe you're referring to the Q&A section from within each matches profile. That is an optional section which is just one more way for matches to get to know each other, it has no bearing on matching. We do try to encourage members to create full profiles, some people have a hard time writing about themselves and there always some people who just aren't as invested. If you do find a profile that's not as complete, you can use that as a way to break the ice and ask them more information about that missing or sparse section. Regarding distance In order to establish what matches fall within your distance preference, we start from the center of your zip code, measure to the center of your match’s zip code, and use this parameter as the straightest distance. In other words, if you live on the far edge of your zip code and your matches live on the opposite far edge for their zip codes, it is possible that your matches might be slightly farther away than you expect. If you'd like to discuss this or any other concerns, please email us at membercare@eharmony.com from the email on your account.

Idaho
1 review
1 helpful vote
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What a joke!
October 25, 2022

Don't fall for their scam! There advertising is misleading and total BS! Can't believe there hasn't been a class action law suit filed against them. Half the profiles they post are not active members. The other have have no photos posted. The site is a joke.

Date of experience: October 25, 2022
California
1 review
1 helpful vote
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EHarmony is a Scam! Beware!
February 14, 2024

Hello, I signed thinking it's a one month plan and cancelled it believing I'm all set. Then out of no where I received notices that I still owe over $148 for 6 month plan. And I was sent to collections to my shock. I just setup to pay off the balance and I can't even use the site anymore. They're scammers and I wish I can sue them!

Date of experience: February 14, 2024
Australia
1 review
22 helpful votes
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Many of the 'matches' are fake. Requesting a refund after 3 days realising this I was ignored and then had the withheld payments sent to a debt collector.

This company is incredibly dodgy and not at all genuine or honourable. Stay away from them and stick to other dating sites that are free and offer better and more genuine profiles.

This company is purely about making money!

Date of experience: October 8, 2021
Minnesota
1 review
11 helpful votes
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This company has no morals and even if you cancel your account you will continue to get charged. I've made repeated requested to have my profile deleted and removed from the site, and they repeatedly ignore those requests and keep telling me to reply to the email if I would like to proceed with profile deletion. Every time I have made it clear, in no uncertain terms, I want my profile deleted, but they either won't or can't delete it. I don't know what to do!

I can't recommend that anyone sign up for this site. They have no ethics or morals, and just want your money.

Date of experience: November 9, 2021
California
1 review
0 helpful votes
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A cesspool of scammers
January 4, 2024

I had a one-year subscription to eharmony, and in that time received about 10 matches, half of which were scammers, looking for money or online sex. I reported everyone of them and the selection never got better. I learned not to trust anyone on this site. Do not join. There is no screening at the eharmony site and there are many many bad actors on the app.

Date of experience: January 4, 2024
Illinois
1 review
9 helpful votes
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Bad business practices
February 9, 2022

When you sign up and pay for a subscription on eharmony they will not stop charging you even if you cancel your subscription. It is terrible that they do this. I found my perfect match and we both wanted to cancel of accounts and subscription. They will cancel our account but will continue to charge both of us. I had a 6 month subscription and don't need it anymore. They are going to keep changing me for 4 more months even with my profile deleted. So be very careful about using eharmony.

Date of experience: February 9, 2022
Texas
1 review
0 helpful votes
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Horrible company. The app is old, poorly structured and ended up with zero dates. That's not even the worst part, I closed my account and they tried to bill me over $500 for the renewal I didn't approve. And when I didn't pay they sent me threatening emails saying they are going to send it to collections. Horrible company, will never recommend.

Date of experience: March 5, 2024
New Mexico
6 reviews
24 helpful votes
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Do you want to change your birthday? They want you to send a photocopy of your id. Apparently, this company has not heard of PRIVACY!

By far the worst and most unfriendly customer support that exists. The site is horrible with a bad user interface, poor messaging features, and lack of profiles. Try another dating site.

Date of experience: September 8, 2023
Georgia
1 review
2 helpful votes
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Horrible
June 2, 2023

The worst. They only care to lock you in a contract to take your money because they know if you had any free time with the app you'd probably stop using it. Quality and quantity of matches are low and now your stuck paying hundreds of dollars for an app you don't use

Date of experience: June 2, 2023
GB
1 review
1 helpful vote
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Heartless money grabbers
February 23, 2023

I purchased a 12 month membership from them and paid in 2 instalments, so I spent £87.50 up front. After finding the site was filled with bots, fake and dead accounts used to fill it up and lure you into buying a membership, I tried to refund 10 days after purchase. They kept £65, saying the "personality profile" they give you right at the start is non refundable, even though it is completely useless without a full membership. They even call it a "reasonable amount" when they have kept over 78% of the payment for 10 days of use! Support is useless. The service is a scam. If you don't believe me, look at the picture of all the bots that turned up and all the messages that land at empty accounts and are never read. Save yourself the pain. Do. Not. Buy

Date of experience: February 23, 2023
Georgia
1 review
0 helpful votes
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They promise you the world and deliver nothing. Almost all matches are the same for 3 + months, most are out on chosen mileage area. When I tried to tell them I am unsatisfied and want to cancel and refund balance they don't reply.
RIP OFF!

Date of experience: July 8, 2023
Tennessee
1 review
14 helpful votes
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Should be Free
December 26, 2019

I am not a online dating freak but, I have signed in to a few free sites and thought that if I was serious about this, then i should join "the best" and pay for a productive result. After agreeing to the $300 (+) payment I have been constantly disappointed in the entire process. I wish I had never signed up. A total waste of my money.

Date of experience: December 26, 2019
Florida
1 review
0 helpful votes
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Terrible!
February 23, 2024

There were only like 20 guys in my area on eharmony, 19 of which were not my type at all. I messaged customer service asking for a cancellation because of the quality and quantity of matches and they refused plus told me I was stuck on the hook for 3 months at$85 a month. Ridiculously expensive and not even an inkling of help to get me any closer to finding someone who I'd like.

Date of experience: February 23, 2024
Pennsylvania
1 review
8 helpful votes
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Total joke!
April 27, 2015

Stupid me - I figured if people pay $$$ to join a dating site, it might weed out the scammers and fakes. I was mistaken. This is a total joke. The ONLY people who have contacted me are scam artists that I had to report to Customer Service. I am now clue-ing in much faster when I get an email from some guy who says "you look kind, funny and decent" or quotes some song lyrics. Beware, ladies! ZERO success on here. They send you fake emails/smiles to keep you interested. Total waste of money and very discouraging.

Date of experience: April 27, 2015
GB
1 review
5 helpful votes
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Rude matches!@@
May 19, 2015

Try asking girls questions on this site using the various eharmony titled questions... and they NEVER reply!
Manners maketh man as I was once told!
If you are serious about a guy kindly respond!
It ain't difficult@@@

Date of experience: May 19, 2015
GB
1 review
2 helpful votes
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Appalling
December 19, 2016

I too was caught by their confused cancellation terms. Responses from so-called 'customer care' take a very long time and seem automated and unhelpful.

Don't touch this site! There are plenty of other better, less expensive and certainly more friendly dating sites.

Date of experience: December 19, 2016

Overview

eHarmony has a rating of 1.2 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eHarmony most frequently mention customer service, credit card and fake profiles. eHarmony ranks 653rd among Dating sites.

service
364
value
375
shipping
6
returns
12
quality
365
This company does not typically respond to reviews
+116