eHarmony

Avoid using E Harmony at all costs!

I joined last year when they had an offer on, I think it was £60 for the year. I turned off the auto renewal as I always do as I don't agree with company's automatically renewing a service for a years time when it might not be required.

I have been bombarded with emails saying I now owe them £166.80 as i have renewed for another year and I need to make the payment before further action is taken. I've requested to speak to a real human to explain the situation but all I get is an auto generated email response and the customer service number doesn't even ring.

They have now passed my case onto a debt collection company who are now sending me emails. Tried to call them 5 times and left messages but so far no one has called me back. Disgusting companies ripping people off.

After trying to delete this dating app I was told I could not delete it but didn't know about the auto renewal. Was automatically charged $805 on my credit card even though I tried to delete it and haven't used it in months.

If you ask me this is nothing short of a scam plus the site itself sucks. I highly recommend people save there money and use bumble instead. Bumble has a way better setup with more users.

Hope this was helpful and will deter people from ever using eharmony.

Eharmony drew me in as a client via their promotional low-priced package, which I happily committed to and paid for that 6-month period. What I didn't realize is that they will auto-renew my subscription without my consent and without allowing me to retroactively receive a refund (a common practice by 99% of online businesses). My credit card even flagged their charge as fraudulent. All they will refund is "a one time courtesy" of 50% off. Super annoyed because any decent company with sneaky auto renew features ALWAYS extend the courtesy of a refund. Never again with e-harmony, tons of better/free apps out there.

I made the mistake of signing up for a year based on past experience with eHarmony (years ago). After an hour of looking through their "matches" (online because I could not get into the app), I realized I had just wasted $500. They will not refund. They will not let me out of the agreement. Nobody who believes in their product would have such policies. Take Bumble. It's orders of magnitude better, and you pay by the month. Be warned.

I've dated many men through every dating site over the 9 years since my husband died. I hated to spend this money, the expensive charge eharmony demands. Finally, I gave in. I thought I'd been missing out and approaching meeting someone the wrong way. NOT. This was a waste of time and money that I didn't have to waste. Never met one man here. Other sites much friendlier and I met people I liked, even loved. Do not waste your effort. There are better places to look and find true romance.

I wonder how long they go between algorithmic tweaks. And are they even vetting people? The matches I received were terrible, at best. Most of my matches had lower education than I was looking for, and several of the matches were really not interested in anything long term. I wasted so much time & money. And if you want out at the end of your paid commitment, you'd better call and get someone live on their end to terminate your account or you will be auto renewed. I thought I had ended my account, but it kept jumping back to renew after I'd save & close the app. What a pain. Totally not worth the time, effort, or money. I've had much better success elsewhere & I'm no longer looking thanks to their main competitor.

This service may only work if you live in a large city or densely populated area. For us that live outside the city, it is worthless and ridiculously expensive. I had only 2 matches relatively close to me, the rest were anywhere from 3 to 5 hours away. Just imagine, driving 10 hours to date someone. That's not dating, that's a vacation!
Further, no reasoning is accepted by this company, once you sign, you pay, no matter what. Forget cancellations, it doesn't matter if the product does not fit you or does not apply to your lifestyle.
Don't waste your money, find other alternatives or a more consumer-friendly service.

Not worth the price. Was not impressed with the matches or diversity. Won't give you a refund even after only a week. Now have to wait 5 plus more months till I'm free. Biggest purchase I've ever regretted! Bye bye $350

This is the worst online dating site. Not only are 80 recent of my matches without photos and 99 percent with completely opposing political views, today I got a match with a porno profile photo! Two hour after reporting it, it is still there. Several of my matches have been blocked for being fake profiles. I could tell immediately. None of my matches have been slightly suitable. Customer service is non-existent, and the tech is difficult to navigate. Don't subscribe! They take a lot of your money for absolutely nothing, except frustration and disappointment!

This company isn't interested in anything but their yearly fee.
I realized early into my subscription I was not ready to be on any apps to date and reached out to customer service and they denied cancellation. Now they are sending the last three payments for my unused account to a debt collector. Repulsive.

I tried the service for a few days and didn't like it however was refused a refund and am now stuck with a one year membership. It's absolutely extraordinary that a company refuses to cancel the subscription when it doesn't cost them anything. The customer service promising commitments are not only misleading but they are false. Stay away from this site

Worse dating site ever! Stay away. I could repeat everything other people mentioned in their reviews. Dreadful, tedious, communicating with people is like jumping through hoops. They keep sending me matches that outside my selection criteria. Nothing matches there... age, distance... etc. Most matches have no photo or did not even answer single question or even filled out the profile. How on Earth area they my matches? I think the system just sends you random people, there is no selection there.

I don't usually write bad reviews but I would not recommend this dating site! It really deserves NO STARS! There are few viable matches! Matches deleted often, leaving fewer choices. Few valid participants! Does not live up to its boasts! No refunds... period! STAY AWAY!

I have had no adequate matches. I am 55, in shape, highly educated, no children or ex's, own my home, financially independent, very nice looking and have answered questions in a fairly detailed manner. As I said above, I live in a large city in between Boston and Hartford.
So NOT HAPPY, especially for the price of admission to this show. Total waste of money and time.
How convenient you add proof of purchase to limit this review. You already have that in your data. But here it is. I'll be looking for my review to be posted.

Huge waste of money, my word the things I could have done with the money wasted. One understands why the hapless characters still hoping for dates on this dreadful site have not met a match. Very few people to choose from - NONE in professions I would choose from. I am listed as ‘liberal' - as an example - and I keep getting matches from those who label themselves ‘very conservative' - really? And they have no interest in refunding you money. No fool like an eharmony fool.

The matches are terrible - they might base it on personality types. But they don't take interests into account at all. The quality of the matches is also questionable; I spoke to one person who just wanted a hook up, another who got upset when I didn't want to meet in person before talking a bit, and a few others who had nothing in common with me other than a high "match score" that I question. It sucks that you have to pay to see faces, I've had a lot of people give me likes and smiles who I was not all interested in talking with. No trial period, pay big and waste your money is my experience!

Eharmony is expensive, yes. Even worse than that there are barely any profiles with pictures. When you try to get your money back because of this, it's a flat NO. If you have ZERO preferences and don't care a thing about your standards in a partner, this is definitely your site! If I could give - 0 stars, I would.

The eHarmony, dating site is very misleading and it's set up to collect money by promising good service and delivering nothing. Trying to cancel it's impossible as there are no options of such. It's expensive for giving zero results.

So I had technical problems that prevented me from actually communicating with people like 90% of the time. I spoke with someone who said I would get a call back 24 to 48 hours and it's now weeks later and I still don't have a call back. I found lots of horrible reviews online. Wish I would have looked beforehand. Stupid. I'm sure they're sitting back saying yay we got another one!