SOUQ.com

Souq.com has by far the worst customer service representatives. Ugly attitude and very unprofessional.

I had to cancel my order due to the horrible service that I received and I had asked two representatives to have a manager contact me and was promised yesterday that within 2 hours I will receive a call from someone but again false promise and nobody has called.

It was my first order with souq.com and the last for sure. And I will make sure to spread the word of the horrible experience I had.

It's the only website that I fully trust them their services!
Fast in the delivery, good prices, always respond to my quires, even once they have shipped my items within 2 days because I was really on a harry to get them before I travel!

The perfumes that they are selling are %100 original! The accessories are very good quality! I have never tied to buy cloths from them yet.

Although, lately, I have noticed that the perfumes prices have been increased little bit, but it's still below the market rates.

Im a seller for so many years in souq and i just found out that my listings in my seller account is almost 200 products as LIVE VIEW but once i checked out the website, i cannot find the products that im actually selling. It only means that they are doing something to block the other sellers to be seen and prioritize those sellers with badge who pays them for advertising. Honestly, i find this very unfair because they still earn from every serious seller who sells genuine products in their website. Very disappointing website. Their Customer Service has NO USE at all. Souq must give importance to the people who trust them from the very start because once trust has been lost, no one will order neither will sell from their website at all. Hope to improve their CS support and their service not only for the consumers but also for the legit sellers like us..

I ordered couple of items which was beats and some toys. I ordered silver color beats and they shipped me white color beat. How stupid that can be I Asked them why would they send me different color and their poor customer care has no answer for it that why did they send different color? Its like seriously they dont give a damn to customer. Instead of compensation they just had to waste my time and my money still not refunded yet.

For approximately 10 days Im following up with Q express to arrange for a pickup to return an item. Im a regular buyer from Souq and Im really frustrated about the incompetence and non commercial rofessional behaviour of Q express. I have been calling the call centre and I have escalated complaints to 2 managers but the result is the same - courier never shows up. Its a disgrace to the company that they are not even able to give me a proper commitment on a confirmed pickup. Im really frustrated and annoyed to deal with Q express

Souq. Com stinks. They display items which they or their sellers do not have. After you place the order, their seller run for purchasing it, twice it happened and im saying good bye to souq... I ordered for a laptop on 18th Jan and even after 13 days they are not able to confirm whether they will be able to deliver my order. Hence I had to cancel my order. Its better to buy from a point of sales for the matter of fact that no waiting and also, most of the items in souq will not have warranty.
Its better to pay a bit more to avoid undue delay and getting a prompt warranty.
And I was checking with customer service agent about the other options, she was happily saying me to cancel the order if ever wanted? What kind of customer service is that?

Ok, so i bought all my Samsung Galaxy from them and all them had problems. The mother board broke on 2 and other issues with others!
Now, they have fixed one and half fixed another and asked me to pay for 2 of them.
They claim different reasons not to honor their warranty and claim payment on the repair.
I have contacted UAE consumer rights and the police and was told they have numerous cases against them! And i do advice all of you to do the same or not buy any products from them as they are not genuine!

I bought a Laptop Table last year, It was so nice in color over website.
I made cash on deliver order.
It arrived on my door after 20 days. I payed the amount and opened the pack. But it was a different color and the product war like a garbage. I waste my money.
I will not buy from Souq.

Their driver who was assigned to me was very rude and unsympathetic.

I was supposed to receive a parcel from Souq through the Wing app. I paid for next-day delivery only to find out that it will be delivered the day after because Quick Send's driver refused to deliver in my area because it's just one item.

I would understand that if I did not pay for a next day delivery. I would understand that if my item was less than AED 500.

I hope you can make your drivers understand what is the meaning of next-day delivery and URGENT. It is so frustrating especially when you vacated your schedule for the entire evening just to wait for their driver who happened to be so arrogant.

I made a purchase with my credit card and they have deducted 3114 are from my account. I haven't received any order confirmation. I checked with them they told me that they haven't received the money. I provided all the proof but still they don't have any solution for that. Worst customer care. They don't have any I formation regarding the issue. Still in fighting to get my money. Cheaters. Don't buy anything from them. Fraud company.

I order a 43" t. V on a Tuesday and was guaranteed delivery for Thursday. Thursday came - no delivery. Was told by courier company that special equipment was needed - I asked to speak to manager, there was none and I would be rung back - then ws told they are just to busy to deliver my goods - Manager never rang. I rang soul - was told they tried to deliver Tuesday (I only ordered tuesday evening) Souq said it would be delivered next day... never was delivered. I rang back courier company, I was told I just don't get it, I'm not allowed to speak to manager, I had no customer rights. It's a shame because SOUQ could be a great company - they just don't care and will take your money then Lie to you. Hence the saying 'never buy from SOUQ"