SOUQ.com

I ORDERED AN S3 SMART WATCH, WHEN OPENED THE PARCEL A FEW MINUTES LATER AND CHECKED IT WAS DEFECTED A BIG BLOTCH ON THE SCREEN. I CALLED IMMEDIATELY AND THE CALL CENTRE PLACED A REQUEST TO TRY AND RETURN EARLY NEXT MORNING. THE MORNING PASSED AND MANY CALLS TO THE CALL CENTRE LATER A Q EXPRESS AGENT CALLS CONFIRMING PICK UP THE NEXT DAY. I CALL THE CALL CENTRE AGAIN AND THE AGENT HAS THE CHEEK TO TELL ME TO CHECK THE POLICY OF SOUQ ON THE WEBSITE.
I PAID FOR SAME DAY PURCHASE, BUT EVEN THOUGH THERE WAS A GOOF UP IN THE ORDER, THEYRE NOT INTRESTED IN PRIOTORISING THE PICK UP. IM ALSO INFORMED THAT IN CASE THE SUPPLIER FEELS LIKE THE PRODUCT WAS DAMANGED ON MY END, I WOULDNT BE REFUNDED AND THAT THE DEFECTED PRODUCT WOULD BE RETURNED TO ME.
HOW AM I SUPPOSED TO KNOW WHAT HAPPENS BETWEEN THE TIME IVE RETURNED THE ITEM TO THE QEXPRESS RIGHT TILL IT REACHES THE SUPPLIER. MY MONEY IS STUCK NOW AND WHAT A MISTAKE IT WAS TO PURCHASE FROM HERE. MORAL OF ALL OF THIS: TRYING TO SAVE A FEW BUCKS WILL ALWAYS LAND YOU IN A MESS.