SOUQ.com
Questions & Answers
Here’s what buyers have asked with answers from SOUQ.com staff and previous consumers.
32
questions answered
0%
answered within 1 day
Answer:
They are not allowing to open the consignment and will ask if any non-conformance you contact SOUQ customer service and they will refund. But remember refund is a hell process and finally you will say go to hell i no need any thing. Like i did
By shahzad N., over a year old
Answer:
Looking at reviews of electronics from souq.com, i prefer to buy them from trusted stores
By Adham S., over a year old
Answer:
Do not. You are more than likely to not get a warranty with your purchase. Even if the phone is broken from manufacturers side they will not refund your money. I used to buy from them all the time. The last time I decided to buy wifi extenders, I brought 3. One of them blew up as soon as I plugged it in. I explained this to them, first they accused me of using it wrong (it's an extender you are supposed to plug it into a wall socket - I had set up the previous 2 the same way). Then they tried to claim they won't take it back because I opened it... Illogical stupid excuses for why they wouldn't refund my money. They refused even to exchange it. That was this time last year and since then I've never ordered from them again.
By N Z., over a year old
Answer:
Not at all. Its an auctioned product which i got, which was not working and already expired one. You will not get warranty for that, if you need to confirm this, just take the serial number of mobile and go to apple store. Please dont ve cheated.
By Nidheesh K., over a year old
Answer:
Typical Souq.com. File a report with the Department of Economic Development or the Dubai Police.
By N Z., over a year old
Have a question?
Ask to get answers from the SOUQ.com staff and other customers.
Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?