SOUQ.com

They sell counterfeits products and cover up their seller by refusing to publish honest reviews of the products.
The censorship is incredible.

One of their sellers, dod_uae, is probably the champion of scams... I wrote this review about a Kettler EZ bar they were selling and it was refused by souq.
"I happen to own a lot of equipment from Kettler. This bar just isn`t a Kettler... the grip is totally wrong (take it from someone who goes to GYM for over 12 years).
The bar is very thin (it has 2.54 cm vs 3.0cm) and the angles are very light, the bar will twist in your hands as you raise it up.
This product is a scam. It says it should weight 7.5kg, instead it has 4.3kg... not just because it's thin but because the steel is made of is very poor."

They also sell products with obvious signs of previous usage and refuse to accept the return.

None of the sellers will ever answer your complaints... and souq is ok with that. Their support is totally useless, only meant to cover up scsms snd fraud.

Hello
Once i was a buyer at souq.com now i am a seller there. I just wanted to use my money kept in banks and certificates for as minimum as zero profit. I tired to utilise them as a business in different trades, but non i found safe or secure. I tried on souq.com and trust me i sell original, authentic and new ones, when i come acroos issues with customer i try to go out of the way to solve. I just want to tell all of buyers out there for souq, com buyer's come first selller at the second number. They try to solve buyer's issues. Their customer support team is good. Trust me buyers mishandle most of the time the products, they dont want to read the contents/brochures of the items or they update softwares and disconnect in the middle and pose the item is bogus. I mean cmon the policies on souq are set in agreement with the concerned laws/body. Just because you didnt get the decesion u wanted doesnt mean your are right, i understand there may be valid reason of buyers but if you ask me i come across two types of buyers, serious and non serious. Trust me buyers do play games as well,

If there's rating with less than 1 star I would give it to this site

I bought a 32" Curved Samsung white TV online on January 23rd and when it got delivered I opened it right in front of the delivery guy cos I was excited to see it, unfortunately the inside of the screen was cracked and you dont see it til you turn the TV ON
The delivery guy told me they will replace it with no issue, I called the souq.com customer service and made the claim and they told me again it will be no problem

Guess what? I was in war with this guys for over 3 months back and forth, calling them daily and no one seems to care or handle my case, i was not given my money back and in their final decision they sent me back the same broken monitor I got the first day
Not to mention the frustration of not calling me back and let me wait for days and no email sent back and every rep will tel me something different every single day and they even put words on my mouth, you said this and you said that and we called you and you did not answer... bunch of lies

THEY STOLE MY MONEY
BE AWARE AND GET YOUR ELECTRONICS FROM SOMEWHERE YOU KNOW... AND NOT ON THIS souq.com