SOUQ.com

I bought a brand new laptop for my son's birthday, and it arrived defected, dead battery. I returned it back hoping to get a replacement, refund or at least warranty repairs. I was denied refund because the package the laptop was returned in wasn't the original, my bad. But even replacement was denied, and so it was taken for repair. A week goes by, no feedback, no status. The supplier doesn't seem to accept my communication request. Souq gives a long timeframe for repairs, 14 working days. I have to wait till end of the month and see, but will never buy expensive electronics ever again from Souq. They're good for small sports goods & kitchenware, but not electronics. No laptops, tablets, smart phones, smart TV etc

Souq.com
Souq.com Contacts & Information
Posted: Aug 23,2017 by AnastasiiaSkr
Customer service & Order
Complaint Rating: 0 % with 0 votes
Please note, that I was waiting for 2 items since last week and was expecting to receive it in 3 days. After 5 days of waiting i start to follow up. Instead they just cancel the order and close my complain! Can you believe it!
Its a big disappointment especially when i need to travel the next day and order these items as a gift.

Also, I am still waiting for apologize letter from customer support agent who I spoke with about my complain. The lady just hang up a call on my face due to non ability to handle the complain

As an educated person and a tech savvy online shopper, I am disappointed to say that Souq.com has the worst customer care and service. I was embroiled in a case of defective product. I purchased a laptop and upon receiving my parcel and opening it, saw that the touch pad had an evident physical defect. And from there started my horrible journey with Souq.com. They do not return calls, they do not care about our time and money and worst of all, there is no co-ordination between any parties like seller, logistics and customer care. Each time the case has to be told again and again. All our emails are not replied to. I regret ever having purchased there. I am not going to buy there ever again! It is one month up and I still have no update, no proper response and no idea when I am going to get a closure to this ridiculous parade! Please stay away.

If there will be 0 star or negative infinity, that will be there rating because they deserve it. They just want to get money not only from buyers but from sellers too! Unfair protection for sellers and they just deducting the amount from ur account without due process. So dnt support this kind of website if they are UNFAIR to people. They dont know how to give importance to the people who help them to become successful in e-commerce. Service really very disappointing

I made as order on November 22, with an expected delivery date of December 1st.
I waited at home all day for this order, and continuously tracking the delivery. At around 3:30pm I got a text message saying that my order will be delayed by a day. When I called customer service, I was told that their "warehouse was full" and that my delivery will be delayed by 48 hours.
I'm not being given an exact time for delivery, and I have no one at home to accept the package but myself. My time was wasted today, and I expect to waste more time accommodating to their bad scheduling. Very disappointing and unprofessional service.

I have never experienced an awful online shopping experience ever in my life. And this is my first time to write a review because I am extremely mad and I would like to share so that no one can ever order from them. So I ordered 6 items and only 4 items got delivered. Keep in mind that it was all paid for. However when I called they didn't give me a proper explanation, their customer representative is very poor. They do not repose to my email. They refunded back the money for the items that was not delivered and what made it worse is that they only refunded back the money for one item. What about the 2nd one? See how cheaters they are. Moreover, one of the 6 items I ordered Was a mascara that turned out to be absolutely fake. Please do not order from souq. It's a scam and worse experience.

I ordered 3 items, infinix zero phone and a hard drive, i got my delivery within 4,5 days. I have seen some negative review about souq.com. Then i decided that first i'll check the item internally. So that i have asked to delivery boy that may i check the delivery, he reused with attitude. I said to him that go to hell, i am cancelling the order, and i'll will purchase from a shop after check the phone deeply... if they has rating to MINUS then i give it in minus... $#*!ing service. Its means that you need to become a blind while you are purchasing something. LOL... thank god... narrowly avoided...

This is the second time to deal with them and their customer service is simply useless and unhelpful. When you call regarding any problem they do not seem to be able to offer any kind of logistic solution. Will not bother myself dealing with them again.

Well, my experience with this website wasn't bad, but they took a very long time to deliver my product which made me upset. I didn't call or contact the customer service i just waited. However, the product was OK. I'm not that happy with it, and i still think the pictures were better. But it's ok not that bad, i might use it again in the future but for now there are some better websites that i prefer and feel more comfortable with^_^

I bought what was advertised as a new (unblocked) IPhone from Souq, however it was delivered already fitted with a sim card yet it was blocked and would not work with the original sim card or other network sim (Du or Etisalat).
I believe that this phone was a used phone but Souq would not replace the phone or refund me.

There is nothing professional or honest about Souq...!
Souq is an organisation that sells anything to make money with no interest in the customer or value for money...!
My advice, stay away from Souq, go buy from a shop where you are guaranteed that when you buy new it will be new. Furthermore the high street store will have a genuine after sales support team who can offer a replacement or refund when there is a genuine issue.!

I ordered a Curtain(Livingroom) from souq as it was such a beautiful photo. When I received the product it was just a plastic sheet like a bathroom curtain. They then took the product back. I ordered a shoe from their website for the same amount. After 4 days I call them about the delivery and they said that the product is not available. Then I ordered some decorative golden mirror butterflies! To my surprise I got yellow matte colored paper cuttings!

One month before i have bought Samsung Galaxy Tab from souq and it has vertical line on display. I returned it and seller has returned money to Souq. But they still not refund that money to me. I am calling everyday and they are telling that there is a technical error to refund. I am tired now. Even they are not reply e mail, regarding this matter. Pls anyone can tell me if they don"t refund my money(it is 745 Dh) what action can i take. Where do i complain...

I had ordered a phone from souq and informed them to get the card machine for the payment.
They have sent me a mail and message confirmation for the same.
Now the delivery person did not bring card machine and called the police against me for not paying, i had clearly told i will pay but i have a card but the delivery guy has no customer service or politeness he is treating me as a thief.

Is this what your service is shame on you guys.