SOUQ.com

Hi All, Never order anything from souq.com unless you forget the option for return. I ordered a TV from Souq, it was delivered and I started using the same but TV had some software issues so I returned the TV. Its been a month now and I have no update, If I call customer service no proper response and emails are just ignored. I am surprised that how Souq.com is surviving in UAE despite of DED. I keep my fingers crossed that I will get my TV back this year. I have all records to support my above information. I will suggest some legal authority to take some action on these cases. I can be contacted at *******@gmail.com

Totally crap items and pathetic customer service. I ordered laptop that started making a loud noise after a week. Ordered hair curler plus straightener i got burst at the first time i plugged in. When i spoke to them they said we return unused items and you have opened it. I will never recommend this scam company to anyone, just wondering how this is not banned by Dubai municipality till now.
Plus they don't give you return easily they refund it in your souq account only so that you have to buy something else to waste that money on their crap items.

Quick to take your money but everything else falls apart quickly afterwards.

Ordered two items recently, one I picked up, as it was faster, but turned out to be defective. Had to chase souq to pick it up and return it for refund. Overall process took twice as long as needed and had to follow up with them over 5 times.

Second item I decided to have them deliver. Delivery date 28th June, today is 5th July and the driver just called me for directions. Pathetic. Especially to know that I had to pay extra for delivery, despite the website saying I had gone over the minimum amount and delivery was supposed to be free.

Souq.com is a pathetic company with management whom purposely looks to alienate its customers through bad purchasing experiences. Hoping the amazon purchase will cull the current team.

If your courier is not serving the customers well, I think you can do something for that. You can change the courier or increase the couriers. But I think your company just simply don't care. You don't know maybe what is customer service. I've been waiting for 8 days for my delivery to arrive and to pick up my defective item. From Q express and wing courier. And souq.com will just tell me sorry for that because it is due to white friday sale. I dont care about that, it is not my fault! Expect after 1-2 days you will receive your item and still no delivery nor pick up. souq.com change your customer service because it is very poor.

They never delivery on time and also will not keep the customer know about it if there is a delay. Also when you call them up to know the status, they don't know anything about the status apart from what we can see in the app / website. They simply give a generic / standard response saying that the delay is due to the "High Demand"! Poor planning on stocking & delivery and they make the customer struggle. This is my 3rd order and I'm suffering without any update from them and my very 1st order itself was cancelled due to delays. It was a mistake to order from them again!

I ordered 2 mobile phones. Galaxy s5 and galaxy note edge. Its been 14 days now n yet no delivery. I wrote them several email yet none has been replied to except for the automated reply. This is b***sh**.
Several call attempts are just plain waste of time. And the call centre people are stupid and annoying. They say that they dont have the color i ordered for but they refuse to send another color phone which they claim they have. And the worst part is i have paid via credit card.

Souq.com has become such a horrible service provider. I ordered a TV, Microwave, camera and 6 other items from them on 28June... The only thing i have received is the camera. They are not bothered by this delay and when i call they say they cant trace the ordered goods... Really? I mean this is the last time ordering from souq. I would rather pay a little more for quality items from people that do care about customer service.
I am absolutely shell-shocked how a company like amazon can partner with such an unprofessional and unethical business... I wonder

I bought a brand new laptop for my son's birthday, and it arrived defected, dead battery. I returned it back hoping to get a replacement, refund or at least warranty repairs. I was denied refund because the package the laptop was returned in wasn't the original, my bad. But even replacement was denied, and so it was taken for repair. A week goes by, no feedback, no status. The supplier doesn't seem to accept my communication request. Souq gives a long timeframe for repairs, 14 working days. I have to wait till end of the month and see, but will never buy expensive electronics ever again from Souq. They're good for small sports goods & kitchenware, but not electronics. No laptops, tablets, smart phones, smart TV etc