eDreams

I recently used eDreams to book a flight, and I'm genuinely impressed with how easy and convenient the whole process was. The website was user-friendly, and I appreciated the wide selection of flights and competitive prices available. Booking was straightforward, and I received all the necessary confirmations and travel details promptly. What stood out most was the ability to compare different airlines and schedules quickly in one place, which saved me time and effort. Though I've seen mixed reviews in the past, my experience was positive from start to finish. I didn't need to make any changes or contact customer service, so everything went smoothly. I'd definitely consider using eDreams again for future travel plans, especially if I'm looking for the best value.

Easy to find what was needed for trip. Added services eg automatic check is a good idea. I do not usually use these type of services, however, I booked for a relative and found this reassuring service, as we are not going to same airport on return journey.

We missed the flight… eDreams helped us to find new flight to arrive to the destination asap.
That was our saver as we had apartment and car booked at destination point, so we lose only one night but not few days of bookings.

Be warned, savings are just a few quid and its made difficult to cancel your trial Prime membership which auto renews at over a hundred pounds! I've just been trying to cancel but the site won't let me delete my card details and only provides a UK phone number to contact them, there is NO website cancellation available. I'm over seas and it looks like I'll have to contact my credit card company instead to warn them of the impending abuse of the card.

I booked a one way flight for family of 3 adults, got my confirmation but still worried about checking in. My booking number is not recognised on FlyOne application.

I had booked wrong ticket and wanted to change it, so I wrote e-mail right away. Sorry to say, but I did not get any feedback. Instead I got my booking confirmed. I would have bought the correct ticket through edreams but probably that is the last time I use this agency.

It seemed that there are hidden fees - free trial, after which I will be charged 90 euros. Now I have to follow the date when to cancel this trial, and I am not sure if I will do it correctly or in time.

I cross checked your claim of 50% off against the same hotels on booking.com... Are you allowed to exaggerate figures like this to make your claims look so appealing? Also... I'm sure I'm not the first customer to complain about the extortion in being wrongly sold the Prime membership in the first place...

The search for different air flights were good. I basically choose a more convenient time so that it allows us time to pack up and buy any souvenirs uf we need at the last minute. And we do not mind to pay a bit more for the convenience.

It is a good start using edreams prime I just hope that the hotel booking would really get confirmed. I received the booking ID from edreams but not yet reflecting on the hotel's side. So still waiting for that.

I have some comment about the luggage, because in my booking it has no inclusion of information of maximum weight is allowed it just informed that each passenger could bring one personal bag one hand carry and another bag but without information of how much is the maximum baggage allowance.That's it.

I made my first booking with eDreams on June 19,2025, and the process was easy and affordable. I received my travel details promptly, and the customer support was helpful when I had a question. Overall, it was a great first-time experience!

Uncompensated flight delays and cancellations
There was a one-hour delay on the flight from Geneva to Zurich. Upon my arrival, I found that my connecting flight had been cancelled, necessitating an almost five-hour wait. Consequently, I reached my destination late, which made my pre-arranged pickup impossible. As a person with a disability, this situation caused significant discomfort. I commenced the next day's meeting already fatigued due to insufficient sleep.

When booking from the app I can never find the assistance to the plane part, just straight to paying! After booking went on the Chat, he sent me a link but still couldn't find the appropriate thing for me, so still not done it yet, looks like a phone call!

Managed to book an easyJet flight for less than on the easyJet site. The highlight was spending half on cabin luggage than their official website. All this with the caveat that the savings haven't covered the edreams membership cost - yet.

I bock many tickets over you company and every time I was satisfied. Only complain I have is that you raise the price of ticket as close departure date is coming. I really think that this is not correct.