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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Buying tickets through eDreams was easy and everything was clear. However, the seat prices are higher than what the airline itself offers, and they also list seats that are no longer available (I'm currently waiting for a refund). Because of this, it's impossible to pay for the seats (I will not spend more money on seats that aren't available). I just hope I will receive the tickets from the airline on time.
Overall ok. Again running the process several times, additional cost for bags was different from time to time. It was slow, I am not sure if my connection or the site itself.
I recently booked a flight through eDreams, and I'm very pleased with the overall experience. The website was easy to navigate, and I quickly found the best flight options that fit my schedule and budget. The booking process was smooth, and I appreciated receiving clear email confirmations and updates right away.
What really stood out was how convenient it was to manage my booking through their platform — everything from seat selection to checking flight details was simple and hassle-free. It made planning my trip much easier, and I felt confident that everything was well-organized.
Overall, I'm very satisfied with eDreams' service and would definitely use them again for future travel plans. Highly recommended for anyone looking for a quick and reliable booking experience!
I was booking a flight with Aer Lingus and wax redirected to yourselves. It was all quick enough, but its just an another thing to do...
Dear Sheila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The booking went all smoothly. However, I feel that some more transparency is needed. As I didn't receive a standard "e-ticket" and I can't find my booking with the references provided on airline website, it's just a bit unsettling since it's the first time buying such an expensive flight on eDreams. After searching online I kind of understood that you provided rather reference in your system and not the airline's, it could make sense but it certainly helps a lot if it's explained to begin with.
It was frustrating that the plane prices changed after I captured my banking details. The price moved from £567 to £600 then £607 in no time. It was just not nice experience that prices changed that fast
Dear Mikel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bad, bad, bad. You upload the same destination and date twice and the prices increase. Three days in a row I've been trying to buy a ticket and every time the page freezes... The last time, the payment is uploaded, they tell me the operation was unsuccessful, only to finally find the reservation in the email.
I've already started using other sites where the same tickets can be found at a lower price.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Was able to book a flight for my daughter without a problem. The price freeze did not work tho. I had to pay an increased price!
CREO QUE 24 HORAS PARA UNA CONFIRMACION DE UNA RESERVA ES DEMASIADO TIEMPO
Estimado/a Agapito:
Lamentamos mucho que su experiencia con nuestro servicio al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no se ajusta a nuestros estándares de calidad, algo que nos tomamos muy en serio.
Hemos revisado su caso para verificar que, en general, se cumplieron los estándares de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión.
Atentamente,
John
Equipo de Atención al Cliente
Booking process is very easy. You get what you see on the screen while you are making a booking on the web. After payment, you get a confirmation notice by email immediately which makes you feel secured.
I received confirmation about my trip from eDreams but I can't make access to airlines websites just to be sure about the status of my flights
Dear Basim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Imali smo asistenta na proljetnom putovanju za Boston i natrag i bili smo odusevljeni uslugama osoblja u svim aerodromima.Htjela bih i na ovom putu imati asistenta pri kretanju po aerodromima.
Jedina zamjerka je sto nisu dali vaucer jer nam je kasnio let za Boston iz Amsterdama vise od 4 sata.
Hi, we booked hotel and flight. The next day I received a mail that said that the hotel is booked but the flight tickets are cancelled. So 3 days before the vacation I had to find a flight and pay for it more than the one that was cancelled. And, as well, instead of starting and returning on the airport that is 30 min away, we have to go to one that is 3 hours distance. It's not reliable. So, I am sorry, one star is all I can do for now.
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Es bueno el portal pero al final suman mas impuestos y tasas que no aparecen al principio
I was a little bit disappointed the price changed 3 times when i started to pay. This was not a problem because it was not by much.
Booking worked but not as easy as advertised and had to book return flight without it. Not worth the time or money. Will not use again.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The booking don with good price but force me to be prime member and tell me I can cancel it later but later on tell me the only way to cancel it by calling certen no. But it is defical for me because I'm in other country and my English not good why I can't cancel it through the sit why you make it deficalt.
Dear Ghassan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katerina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team