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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Few such transparent and easy ways to book a trip using different airline companies, on the other side of the Earth, with just one interface, picking and filtering flights according to your needs and preferences, having a single payment point...
The price charged for our return flights in Canadian dollars was a few hundred dollars more when posted on my bank account than what appeared on the booking site. A detailed statement would add transparency.
Very nice and smooth experience. All steps were clear and easy to understand. Logical and no hidden costs. Will from now on book everything with dreams :)
Compré dos pasajes Ida y vuelta a Bariloche desde Buenos Aires
Edreams cobro lo dos tramos y el tramo
Buenos Aires. Bariloche. El primer tramo se rechazó.( no me dieron el pasaje)
Y el segundo tramo si se confirmo.
No puedo volver de un lugar si no fui
Tuve que comprar otros dos pasajes
Y estoy esperando el reintegro de lo que pague. Porque no pagaron a la aerolínea ese tramo
Estimado Diana,
Lamentamos sinceramente que su experiencia con nuestro servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no se ajusta a nuestros estándares de calidad, algo que nos tomamos muy en serio.
Hemos revisado su caso para verificar que se cumplieran los demás estándares de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
This is my first experience and I will definitely return! Very easy, cheap and everything was perfect for our trip through London, thank you very much you exceeded my expectations
I don't still receive e-ticket PDF copy.and I can't still view my flight from Philippine airline going back here in Germany. Please provide my e ticket PDF copy.than you.
Dear Ruby,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Using eDreams saved us money on airfare and on hotel bookings - even more than Booking.com. Only complaint is that when I had a small change - they did not help (as I expected them to) and I had to contact the hotel directly. Not sure if I will renew the service.
HORRIBLE, NO SABEMOS QUE SON ESAS 14 PÁGINAS, CON PROPAGANDAS DE ALQUILER DE AUTOS, ETC. YO QUIERO SOLAMENTE MI PASAJE DONDE INDICA MI ASIENTO Y EL NÚMERO DE VUELO CON MIS DATOS. EL RESTO NO ME INTERESA.
¿QUE TENGO QUE LLEVAR AL AEROPUERTO ESAS 14 PÁGINAS? MENOS MAL QUE HAY QUE CUIDAR AL PLANETA.
OTRO, MUY IMPORTANTE ES UN CONTACTO TELEFÓNICO DONDE UNO PUEDA LLAMAR Y QUITARSE LAS DUDAS QUE SE LE PRESENTAN.
Estimado Gustavo,
Lamentamos sinceramente que su experiencia con nuestro servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no se ajusta a nuestros estándares de calidad, algo que nos tomamos muy en serio.
Hemos revisado su caso para verificar que se cumplieran los demás estándares de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
I don't travel as often but a friend told e about this page and from the begging it was user friendly and had lots of options to pick from and at a good rates.
I ordered a flight to cluj romania by wizair, i ordered a cabine troley and a big lugage, i receive only the the big luggage, but i ask to pay also the troley, unfortunaly the account explanation was difficult to understand. I dont understand how we can change it. Any possibility to connect with you
Dear Iuster,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Edreams is not a scam, ever since i started using them i have never had any issues with them. Their service is quick and efficient, i would recommend anyone looking for travel agency to look no further than them.
Satisfacción. Christina Gilbert Sabugo es la persona que vuela en esta reserva pero el correo que os dirijis es el de su marido. Mi nombre es Ricardo Mata Villanueva y tengo también un billete de Dar es Salaam a Barcelona que compré con vosotros (por cierto en la ida el 6 de enero tuve problemas con la aerolínea y perdí mi vuelo, dicen el mal tiempo, la nieve, el anticongelante).
Dear Christina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The booking of our flight back to Barcelona was rejected. Then, when we booked this specific flight again the price had risen 300 €. I wouldn't say we are satisfied with edreams.
Dear Jordi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easily booked, no problems
A question, can i check in via your app or do i have to use the airline app.
Thanks in advance
Vincent
I made reservation but did no receive confirmation within 20h. Therefore I had to contact customer service. Conversation with agent was good but the overall conversation was 17min. Long that will cost me additional mobile money. Finally I received confirmation.
The booking price was 380 EUR, but 438 EUR was taken from my account.
No additional fees were shown before or after payment.
Lack of transparency and poor customer support.
I had to contact my bank to resolve this issue.
Dear Siham,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team