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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I did try the prime membership. One of the perks was the double cashback in case you would find the same flight/hotel booking within 24 hours cheaper elsewhere (after you booked). I booked a pretty expensive return flight to Brazil (over 1000GBP) and then expedia did have the same on lower price. I tried to ask for the lower price guarantee that they had. With screenshots and everything. Since expedia had "discount" on their price they wouldn't honor the cashback. I told them I am not any premium member or anything of expedia, and that's how they have it on their offer. But no luck. A few hours later Air France itself had the same price. Did send that and they wouldn't honor although flight number was pretty clear. A few hours later air France had again lower price (but higher than before) and took different type of screenshot. That they honored (better for them as they had to refund less money). Again few hours later air france had lower price. I sent them similar screenshot and then they said that this case is closed as they issued the cashback and can only be used once. I asked them to issue just the price difference between cashbacks. But they asked like they wouldn't understand. So service is unreliable at best. So I avoided using it again for hotels etc as they try to escape with every way possible. Too bad as if it wasn't that horrible experiance would probably held the service as the price freeze they have for flights is decent
Ma se non accetti il prime non ci sono sconti il costo di prime è pari o superiore agli sconti ricevuti,
Gentile Francesco,
Ci dispiace sinceramente che la sua esperienza con il servizio clienti non sia stata all'altezza delle sue aspettative.
Il modo in cui è stata gestita l'interazione non è in linea con i nostri standard di qualità, un aspetto che prendiamo molto sul serio.
Abbiamo esaminato il suo caso per verificare che gli standard di qualità fossero comunque rispettati e le assicuriamo che la sua richiesta è in corso di elaborazione e viene gestita correttamente.
Non appena avremo una risposta, la informeremo tramite e-mail all'indirizzo utilizzato per effettuare l'acquisto.
Apprezziamo la sua pazienza e comprensione in questo periodo.
Cordiali saluti,
John
Team Assistenza Clienti
I couldn't online check in. Because RayanAir couldn't verify my customer I'd. When I went to airport I get my boarding pass but I have to pay for it. That's why I wasn't pleasant experience for me.
Dear Ghazala,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bad experience Because the price increased only in the last step, and he informed me that the price had increased, asking if I wished to continue or not.
Dear Eslam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Het is inderdaad goed. Maar zoals bij alle Turkse luchtvaartmaatschappijen geldt, zal het mislukken als ze passagiers blijven minachten.
I canceled within 30 min of booking flight. Was told by rep credit with be issued. 2 days later I was told by 2nd rep no credit would be issued was cancelation has been made
Dear Cheryl,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I had a very good experience with eDreams. The booking process was simple and fast, and the website was easy to use. I found a good price for my flight and received all the confirmation details immediately. Everything went smoothly, and I didn't have any problems before or during my trip. Overall, I'm happy with the service and would use eDreams again.
When I booked my flight they didn't request for the any identification. It's a important thing other airline's and applications always required identification so they should do proper work. One thing more is that when I booked my flight the amount that I have to pay is showing in dollars only and i was supposing to pay in Canadian dollars but once I buy ticket they charged me in US dollars which is more expensive after exchange rate this is really an upsetting thing.
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy, it's easy to book tickets navigate and search for the flights. Fast, I had issues with my booking the customer care was very helpful and polite. Diverse a number of choices of airlines connecting flight no stops one way and returns which was convenient for me
I was not aware of you charging me a membership fee of around 177euro then deducting 91 euro and trying to tell me I save money. Very misleading and once my travel is complete I will be closing my account and I am also warning my friends and internet folk that screams is a bad news 3 party and very misleading.
Bye bye
Dear Walter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Beste Marc,
Het spijt ons zeer dat uw ervaring met onze klantenservice niet naar wens was.
De manier waarop de interactie is verlopen, voldoet niet aan onze kwaliteitsnormen, en dat nemen we zeer serieus.
We hebben uw zaak onderzocht om te controleren of de kwaliteit verder wel gewaarborgd was en we verzekeren u dat uw aanvraag in behandeling is en correct wordt afgehandeld.
Zodra we een antwoord hebben, zullen we u hiervan per e-mail op de hoogte stellen via het e-mailadres dat u bij uw aankoop hebt gebruikt.
Wij stellen uw geduld en begrip in deze periode zeer op prijs.
Met vriendelijke groet,
John
Klantenserviceteam
La página me mostró buenas opciones de vuelos y precios convenientes, más el extra de probar su opción prime
أنا أتواصل معكم لتقديم شكوى رسمية بخصوص خصم مبلغ 99 يورو من بطاقتي البنكية تحت بند اشتراك تلقائي، دون علمي أو موافقتي الصريحة.
أود أن أوضح أنني لم أقم بالموافقة على أي اشتراك مدفوع بهذا المبلغ، ولم يتم إعلامي بشكل واضح قبل عملية الخصم. هذا الخصم غير متوقع وغير مبرر بالنسبة لي.
أطلب منكم:
توضيح سبب هذا الخصم بالتفصيل
إلغاء الاشتراك فورًا
إرجاع كامل المبلغ (99€) إلى بطاقتي البنكية في أقرب وقت ممكن
في حال عدم حل هذا الموضوع، سأضطر آسفًا إلى تصعيد الشكوى لدى البنك والجهات المختصة بحماية المستهلك.
عزيزي عبد القادر،
نأسف بشدة لأن تجربتك مع خدمة العملاء لم تكن على النحو الأمثل.
إن طريقة التعامل مع طلبك لا تتوافق مع معايير الجودة لدينا، وهو أمر نأخذه على محمل الجد.
لقد راجعنا طلبك للتأكد من استيفاء معايير الجودة في جميع الجوانب الأخرى، ونؤكد لك أن طلبك قيد المعالجة ويتم التعامل معه بالشكل الصحيح.
بمجرد حصولنا على إجابة، سنبلغك عبر البريد الإلكتروني على العنوان الذي استخدمته عند إجراء عملية الشراء.
نقدر صبرك وتفهمك خلال هذه الفترة.
مع خالص التحية،
جون
فريق خدمة العملاء
Wondering why there was a $20 in the ticket purchase price.
Initially the charge was $813.49 and then changed to $833.73.
Please explain
Thank you.
Warren
Just a day after making a reservation, time of one flight was changed. For other reservation, price was changed significantly
Dear Branka,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Mi experiencia fue pésima. Realicé la compra de un vuelo, el dinero fue debitado de mi cuenta inmediatamente, pero poco después recibí un mensaje indicando que la aerolínea había rechazado la reserva o que no estaba confirmada. Me quedé sin el dinero disponible y sin el pasaje, teniendo que gestionar yo mismo el reclamo para una devolución que debería ser automática. Es una falta de seguridad financiera inaceptable.
Terrible. Ended up booking 2 tickets and paying more than booking direct with airline. I spend a whole week chasing and was stressed by the whole experience
Dear Samantha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dimitrios,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team