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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Haven't been able to check in & revive boarding pass for flight in two days. I would prefer to be able to access it in advance to make sure there isn't any issues!
Me confirman solo el pasaje de ida y no me dan alternativas para el de vuelta al mismo valor
Estimado Carlos,
Lamentamos sinceramente que su experiencia con nuestro servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no se ajusta a nuestros estándares de calidad, algo que nos tomamos muy en serio.
Hemos revisado su caso para verificar que se cumplieran los demás estándares de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
The person who gave me all the solutions to the problems I generate by making mistakes when I was trying to buy some flys, was too kind and gentle.
I'm gratefull!
When I realized the price for this service, I want to stop my contact with eDreams, afterall it was free test for 15 days.please send a confirmation that I stopped this service and test.
Flight from turkey till beirut was not booked and I payed again for new ticket. How can I get my money again?
Thank you for your respond
Dear Mohamad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I had to do 2 internarional calls and 2 times was attended by person with a horrible spanish language. I am still waiting for the eDreams email with the flight confirmation. I have not received yet aferre 48 hours! Horrible service. Next time i will book directly with the arline company insté as eDreams and i will not renew my eDreams premium account. My friends for the same flight received the flight confirmación from the airline company in 1 minute!
Dear Raul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have nothing to say. They canceled my flight on February 14 and I have to go to work on February 15. I booked a new ticket for 15.2 in the morning from Paris to Prague
I eventually found the flights I needed, at least I think so, though I'm not convinced they were actually the cheapest. Quite honestly, the filtering options and process was not that intuitive though I did get there in the end - at least I booked flights that worked for me, I think at a reasonable cost after the eDreams premium discount. I should also say, even this review service was not that easy, as I had to re-do it on my PC, because the iphone version wouldn't send.
Dear Anthony,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
But i was surprised about the 10 dollars charge monthly starting the end of this month for a year
Can i cancel it or i should loose my reservation and do i get back the money for the tickey price?
Dear Geralda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was very nice to make my reservation with eDreams, it made my travel plans easier and I was able to follow through, with the plan I had set for myself
Unfortunately I went for the cheaper option and didn't realise that I signed up for a one off payment for Prime member. Should read the small print. NO thing is cheap anymore is it!
Could not believe I was on a 15 day free trial, then yearly payments. Was able to call to cancel yearly fees, could make things more clear, that dreams is not a free service
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything was excellent, except for the fact that I cannot cancel the Prime trial and I am obliged to pay the annual fee for the Prime version. I cannot cancel it by phone because I am unable to make calls. There are also no clear instructions on how to do this online.
Dear Mairy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My return flight schedule was changed and accepted by E-Dreams without my consent. Even worse, they haven't informed me about it until I checked on Qatar Airlines website. When I email them about it, they haven't even responded. I contacted Qatar airlines only to know that E-Dreams is aware of the schedule change and they haven't informed me about it. I now have to wait 8 hrs in the airport for change over instead of 1 hr. Terrible experience with this company after I paid for being a Prime member. Never booking with them again.
Dear Raja,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Your app is messy and saving frequent flyer info is not working. Sometimes paying a booking is a problem and you have to repeat the process several times before the payment go through.
Dear Kim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I was sceptic as price was good. The chargeable Prime plus was eyebrow raiser as had past experiences that such deals cannot be cancelled. I can safely say that the tickets were done correctly. Later I had question in few days, I was able to connect to agent on Saturday night at 11pm and everything resolved soon. It is very competitive in pricing and nice service.
De momento es muy buena. Estoy muy contenta de realizar mi viaje con esta app
Encontré un vuelo interesante y gracias a eDreams conseguí un precio mas competitivo.
It's always easier to manage and pay a ticket at discounted rates, The service providers send the tickets as soon as possible once the ticket has been issued.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team