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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Your app is messy and saving frequent flyer info is not working. Sometimes paying a booking is a problem and you have to repeat the process several times before the payment go through.
I was sceptic as price was good. The chargeable Prime plus was eyebrow raiser as had past experiences that such deals cannot be cancelled. I can safely say that the tickets were done correctly. Later I had question in few days, I was able to connect to agent on Saturday night at 11pm and everything resolved soon. It is very competitive in pricing and nice service.
De momento es muy buena. Estoy muy contenta de realizar mi viaje con esta app
Encontré un vuelo interesante y gracias a eDreams conseguí un precio mas competitivo.
It's always easier to manage and pay a ticket at discounted rates, The service providers send the tickets as soon as possible once the ticket has been issued.
Will not be the most pleasant webpage to buy, but everything work as it is. The custom support, the reserves, the deals, all go good. Never a problem with eDreams.
I booked a ticket easily, but later I realised that I had been put on a 15-day trial for eDreams Plus, after which I had to pay nearly £100 as a member. I tried several times to cancel my eDreams Plus subscription, but no one answered the related phone number, and my emails all failed to go through. I want to cancel this subscription as soon as possible. I felt I was cheated.
Dear Asghar,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I pay for premium and get an app that doesnt work decently.
You offer to freeze prices, i did and when i want to book there is always a "technical issue" so i have to pay the new price which is way more.
Why do I pay for premium if you keep changing prices and manipulating me into paying more.
Last time i was a member the service was okay but now I just feel ripped off.
When i call the helpline nothing happens, never get someone in the phone and the $#*!ty AI chat is even worse.
Shame on you. I might take legal action.
Dear Lucas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Per caso cerco un volo all' ultimo minuto e trovo edreems, risolto, volo trovato con opzioni previo pagamento abbonamento e lungo percorso di compilazione moduli.Alla fine tutto ok tranne il fatto che il bagaglio si deve imbarcare.
Vrlo prijatno i pozeljno je raditi sa vama
שלום וברכה
שמי הוא מנחם גרינברג, ואני סוכן טיסות מצליח, אני קונה הרבה טיסות
אשמח לעשות אתכם הסכם סוכנות ולקבל על כל קניה 7 % הנחה?
I wasted 3 hours of my Life. The price increased a lot in the span of 5 minutes, although i've Frozen the price. I've ended to pay more than i expeted.
Dear Eleonora,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
All flight booking took 5min and it was super easy. As i have prime membership i got 50 euro discount. I use only edreams when booking flights or hotel because i have wide choice and cheapest prices.
I am not sure what this means as I have tried to get in contact with no luck - but my return flight failed (without mention of how much each leg was but me having to rebook the return flight elsewhere).
Dear Callum,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booked a return flight to Turkey, paid for it, payment was cleared then 5min later I have email saying return flight was cancelled for some reason, not sure if ive been reimbursed for return flight, no email to say I have.
Dear Simon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I was not aware that i will have monthly charges and tried to cancell the subscription calling to a probe that never answer, i am worry because i do not want to mantein the subscription
Dear Rafael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I agreed for the 1 week free trial to see how Prime membership works and they took the money from my bank the second day. Without even asking me if I wanted to continue or whatever or wait at least till the free week finishes. Just got the money and activated the prime membership for 1 year in the second day of the free trial (7days)
Dear Armando,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked two flights with KM Malta Airlines through eDreams and was overcharged. EDreams added €106 in service fees, while the same flights were almost €100 cheaper when booked directly with the airline.
On top of that, I was automatically signed up for eDreams Prime during checkout. Canceling it required a long phone call, during which the agent kept pushing me to keep the membership despite my clear refusal.
Hidden fees, aggressive upselling, and poor customer service.
I do not recommend eDreams, hell no!
Dear Mel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was easy, quick, no hassle. However when it came to booking a seat it cost minimum £20 each way, where when booking direct with Vueling it's £10 each way, therefore I wasn't happy with this, and didn't book a seat.
EDreams was very convenient and easy to use. After booking flight reservations, I was taken to a site to obtain a hotel at my destination. I believe I received a discounted price on the hotel using this resource.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team