EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
DEFRAUDACIÓN AL USUARIO
En el día de hoy contraté el alquiler de un vehículo para el mes de abril de 2024. Me indican que la reserva esta completada, a un precio en moneda local, señalando que es EL PRECIO FINAL DEL ALQUILER el cual aboné con Tarjeta de Crédito y cuando me confirman la reserva por mail informan que lo que pagué es un anticipo y destacan que debo abonar a la llegada 480 UDS adicionales. Por eso deseo expresar la pésima experiencia de reserva y desaconsejar contratar con ésta empresa. Me siento totalmente defraudado por esta empresa que no obra honestamente con la información que suministra al usuario al momento de la contratación.
Date of experience: November 28,2023
I booked my reservation online and did not receive one email confirmation. The only email I received from Economybookings.com was to write a review and another after drop off asking for a review. My pick up time was 10:30pm so I was hoping the counter would be open and someone would be available to assist me. Out of 9-10 rental companies only 3 counters were open, luckily they were able to check the partnering companies if our reservation existed. Thankfully the last rep I spoke with was able to find my reservation with Thrifty. She was extremely helpful and very pleasant as I was already stressed and frustrated. I can't tell you this was a reflection of the booking company because she worked for Thifty. Economybookings.com needs to communicate with customers better than a single email asking for a review. I paid half my reservation online and I was praying it wasn't lost or I was scammed. Thanks to the reps at Oakland airport rental car I was able to drive off with a rental and enjoy the rest of our vacation.
Dear Pearline,
We sincerely apologize for the inconvenience you've experienced due to not receiving a confirmation email for your booking. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We would like to clarify that our system automatically sends confirmation emails for all successfully confirmed reservations. Typically, confirmation emails are sent promptly after the completion of a booking. In some instances, these emails might end up in spam folders due to email settings or filters.
We regret any frustration this may have caused and appreciate your understanding. We are pleased to hear that despite not receiving the confirmation email, you were able to successfully utilize the rental service.
If you have further questions or need additional clarification, please feel free to contact us.
Best regards,
Economybookings.com
This is the most scammiest booking site that has ever existed. At checkout the price was one amount which aligned with what was on my email confirmation but when I checked my account, they deducted significantly more. I am disgusted and appalled with this company. I called and I was promised a reimbursement but as of 2 weeks later I have not recieved a reimbursement so now it's time to call my credit card company and dispute the charges. Also when I called customer service the second time, the male representative literally SCREAMED at me. Just a horrible experience all around.
Dear Lynn,
We value the time you took to share your thoughts on your recent rental.
We understand the importance of transparency in pricing, and we want to apologize for any confusion. During the booking process and before payment, the final rental price is always presented for your review.
If you still haven't received promised reimbursement, we encourage you to submit a complaint through the dedicated form on our website in the Help Center section. Please include the details of your reservation, and our team will thoroughly investigate the matter.
Thank you for your understanding.
Best regards,
Economybookings.com
I love the amazing response from ebooking. They ask me to contact them via their website. When I enter the data, nothing happens because it is blocked in advance.
So your apologetic comments are bogus to show that you care about customers, which is a complete nonsense.
Your response is a simulation of the good image you want to give.
If you really want to reimburse me here is my reservation number B*******
On July 3,2023, I reserved an Opel Corsa car for 2 days on the ebooking site. The price displayed was €59.14. Ebooking made me prepay €40.54 when booking and I had to pay €18.60 when picking up the car.
When I arrived at Firefly they told me that my reservation at 59.14 from Ebooking they did not take it into account because they did not have an agreement with ebooking.
Result Firfly charged me €150.70 in addition to the $40.54 I had paid for the reservation.
The biggest scam of the year 2023 plus this site is based in Latvia. So, a bunch of scammers who have the door open to make money by making false reservations
Easy to order and fill in your details, and order extras. Pick up and drop off easy and quick.
Only problem is you will need a printer to print out 2 copies of the 9 page "voucher" they issue on line, which not mentioned until after you have paid! I do not have one, so checked with the vehicle hire people who confirmed they did not need a copy! Otherwise no problems.
Be very careful renting car in Serbia. Very expensive to rent and insure. Driving in Belgrade or anywhere in Serbia is adventure and super stressful. Around 500 people get killed in traffic accidents in Serbia annually. Drivers don't keep distance, horn whenever they feel like it and almost never follow speed limits, signs or rules. Try to stay on highways and avoid as much as possible local roads and Slavija the biggest city roundabout.
Economy Bookings charged a part payment of $485.28 and delivered nothing. When I collected the rental vehicle I was charged the full price. Europcar had no record of the part payment and stated that they were not affiliated with Economy Bookings. Stay away from Economy Bookings.
Dear Peter,
We sincerely apologize for any inconvenience you've experienced.
As we can see your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly.
We value your understanding and cooperation in this situation.
Best regards,
Economybookings.com
Not explain on website, they are taking advantage of customer situation in different city and outside of the airport. We paid triple amount we booked.
Dear Can,
We sincerely apologize for any inconvenience you've experienced.
We understand your concerns regarding the unexpected additional costs at the rental counter. To thoroughly investigate and assist you, we kindly ask that you complete the relevant form on our website in the Help Center section. Your feedback is crucial, and we aim to resolve this issue to your satisfaction.
We appreciate your understanding and look forward to the opportunity to address this matter comprehensively.
Best regards,
Economybookings.com
Give me my $213 for the car you did not give me any service and I won't stop until my credit card is charged back. B******* ThursdayNov 16 we waiting
Dear Fakhir,
Thank you for bringing your concerns to our attention.
Rest assured that your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly. We appreciate your understanding and patience as we strive to address this matter.
Best regards,
Economybookings.com
The deceptive practices trying to force you to purchase their insurance. I had my personal insurance card, but the clerk insisted she needed to see my policy. What insurance company requests the policy and who carries their policy. I had to call my insurance company, have them email. The clerk was rude the moment I declines their insurance and made my experience the worst EVER and I've rented vehicles, high end rental agencies and never had these issues. Then I look at the document to see they were about to charge me $1,000 deposit for a regular Camry and when I asked about it, I was told, "if I had purchased their insurance, it would have only been $250. Once again, trying to make you purchase their insurance. HORRIBLE and I'll be writing reviews to every outlet. I've already completed the BBB. Every Customer in the building was complaining about the how horrible Economy was. They have they right name, E-CON
Dear Pastor,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the challenges you faced during your recent experience.
To assist you more effectively and thoroughly investigate the issues you've encountered, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of your concerns.
Your input is crucial in helping us understand the specifics of your situation and take the necessary steps to address it promptly. We appreciate your cooperation in this matter.
Thank you for bringing this to our attention, and we look forward to resolving this matter.
Best regards,
Economybookings.com
Arrived at Cairns airport and our passport was misplaced, we have Canadian Driver's license with our home address, in English and a Nexus card with same. Within 10 seconds we were told we were wrong not to have our passport, and that they were overbooked, and no cars available. Alamo couldn't get rid of us fast enough and quickly explained that we will not be able to get a refund from them, its a third party! I will never book through EconomyBookings as we now must submit a request for a refund - basically beg for a refund. What a great travelling experience. Thankfully Hertz right next door did have a vehicle and oddly our documentation - English language wth a full home address and a valid credit card was more than adequate to take our money AND give us a car!
Dear Les,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback, which we value as an essential tool in improving our services.
We noticed your recent concerns, and we are keen to address the issues you raised regarding the non-receipt of the booked vehicle. We take every customer's experience seriously, and we would like to assist in resolving this matter promptly.
To facilitate the investigation of your case, we kindly request you to contact our Customer Support Team directly. Please fill out the form available on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our support team will respond as swiftly as possible.
We understand the importance of your experience, and we are committed to ensuring that this issue is resolved to your satisfaction. We appreciate your cooperation and the opportunity to address your concerns directly.
Once again, we apologize for any inconvenience caused.
Best regards,
Economybookings.com
Bad experience with Drivus. It started damaging my trip upon arrival, causing me expenses, annoyance and tiredness. I contracted with the information that the rental company would be at the airport. False information. I had to find public transport and get around, as the office and car are in the city. I hired a medium sedan car, they provided me with a small sedan car. When returning it, they informed me that my deposit refund would only be made after 21 days. Anyway, lots of trouble!
Dear Hilton,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the challenges you faced during your recent experience.
To assist you more effectively and thoroughly investigate the issues you've encountered, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of your concerns.
Your input is crucial in helping us understand the specifics of your situation and take the necessary steps to address it promptly. We appreciate your cooperation in this matter.
Best regards,
Economybookings.com
Once you get to them they played a nice game by asking your international drivers license. And would not accept Florida USA license, would not cancel my booking to refund! It's a shame & sad when they fool around with their customers after long flight. Just next door the car rental gave me the car without any problems. B*******
Dear Laurence,
We apologize for the inconvenience you've faced.
We understand that providing clear information on required documents is crucial for a smooth rental experience. We would like to emphasize that we strive to communicate these requirements at different stages of the process—both during the booking process and in the voucher provided after the reservation.
We regret if there was any confusion or oversight in this regard. To address your specific concerns, we encourage you to submit a formal complaint by filling out the dedicated form on our website in the Help Center section. This will help us thoroughly investigate your case and take appropriate measures to enhance our services.
Your feedback is invaluable, and we appreciate your cooperation in helping us address this matter. If you have any additional details or if there's anything else you would like to share, please feel free to include it in the form.
Best regards,
Economybookings.com
Le prix est plus élevé que si j'avais loué directement sur le site Europcar
Je regrette car je ne peux pas annuler….
Dear Dominique,
Thank you for taking the time to share your feedback. We genuinely appreciate your comments, as they provide valuable insights into our services.
At Economybookings.com, we are committed to providing our customers with the best car rental prices available. We're disappointed that your experience did not meet your expectations.
If you would like to discuss your concerns further or have any specific issues you'd like us to address, please fill out the appropriate form on our website in the Help Center section.
We value your input and strive to continuously improve our services.
Best regards,
Economybookings.com
Be very careful with this coy. It's a scam. I rented a vehicle never got any vehicle and they refused to give me back my money. It's a 3rd party company. You are warned. Very bad communication because they are a virtual Company. Refund my money I didn't get any vehicle.
Dear Mirabel,
We apologize for the inconvenience you've faced, and we're genuinely sorry for any frustration this may have caused. However, we are unable to conduct a detailed review as your full name or booking number was not provided in the review.
If the solution provided does not meet your satisfaction, we encourage you to complete the specific form available on our website within the Help Center section to contact our Customer Support Team.
Once again, we apologize for any inconvenience caused.
Best regards,
Economybookings.com
Never book here, holding you refund for 30days due to high season unreasonable. I cancelled because I wasn't given full contract that Florida residents are not under the unlimited mileage until after I had paid need that money to book different company. Not a good look
Dear Veronica,
We genuinely apologize for any inconvenience caused. We want to assure you that we are actively working to expedite our refund processes. Currently, due to a high volume of cancellations, there is a notable delay, and we appreciate your understanding during this period. Rest assured that we are doing everything possible to accelerate your refund.
If you have any further concerns or questions, please feel free to contact our Customer Support team. We value your feedback and thank you for choosing our services.
Best regards,
Economybookings.com
I made a mistake in my booking and needed to redo it but in order to do that I needed to cancel my previous booking. This realization took place minutes after I made the reservation. I went to cancel my reservation and saw that my order was non-refundable. It's my fualt sure but this seems altogether unethical. They're going to keep my 241 dollars because I made a mistake about which airport I would pick up the car at. This is a trash company. If you enjoy your rental great, but do not expect customer service or leniency.
Dear Alex,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.
We'd like to clarify that the rental terms and conditions were available to you during the booking process. If there are specific aspects or details you'd like us to address, we encourage you to fill out the dedicated form on our website in the Help Center section. Providing your reservation number and a detailed description of your concerns will help us thoroughly investigate and provide you with a comprehensive response.
We value your input and aim to ensure a positive experience for all our customers. Thank you for your understanding.
Best regards,
Economybookings.com
I booked a flight with vueling airlines and the baggage carrier that services vueling lost my bag, which had $3000 worth of gear in it. I have had zero help getting compensated at all for it.
Dear Matthew,
Thank you for taking the time to share your feedback.
Upon reviewing your comments, it appears that your concerns may be related to another company rather than ours. We recommend redirecting your complaint to the specific company mentioned in your review, as they will be better equipped to address and resolve the issues you've raised.
If there are any matters related to our services that you'd like us to investigate, please provide additional details, and we'll do our best to assist you.
Best regards,
Economybookings.com
I will never use this company ever again even if they were to pay me! I paid for a car rental 2 months in advance for a wedding. Upon arriving at the airport, I was told by the agent it would be 1-2 hours before they had a car rental available! 3 hours later, still not car and then the agent started telling everyone that they should start looking for another car rental company for a car because they still didn't have any cars! And to add insult to injury, Economy Bookings, after notifying them that I was due a refund because the car rental company had not cars, they took 30 days to just "look" into it and another 7 days for me to see my money back in my bank account! Ridiculous!
Dear J V,
We sincerely apologize for the inconvenience you experienced during your recent car rental with us. Your feedback is invaluable, and we regret that your experience did not meet the level of service we strive to provide.
It's crucial to emphasize that Economybookings.com operates as a car rental broker platform, relying on rental providers for the availability and readiness of vehicles at different locations. We understand the frustration caused by the unexpected delay and subsequent unavailability of the car you reserved.
In rare instances, such as the one you encountered, where our rental providers face challenges, it is particularly disappointing for both you and us.
As we can see a full refund has already been processed. We apologize for the extended wait for the return of your funds, and we appreciate your patience throughout this process.
Thank you for your understanding.
Best regards,
Economybookings.com
Contrato en ingles, no hablo inglés, concidero una estafa, tuve que alquilar en otra empresa y vosotros me habéis cobrado, cuando llegue a levantar el coche me dicen que mi tarjeta no sirve.
Dear Elena,
We apologize for the inconvenience you've faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
We value your input and apologize for any inconvenience. Thank you for your understanding and cooperation.
Best regards,
Economybookings.com
About the Business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cosme,
Thank you for sharing your concerns, and we apologize for any confusion you experienced. We'd like to clarify that your reservation is a partially prepaid booking. During the reservation process, customers make a prepayment, and the full rental amount is settled on-site at the rental location. This information is available during the booking process and is visible on your screenshot.
It's important to note that EconomyBookings accepts and processes payments in EUR, USD, and GBP. Our website provides an option to view prices in other currencies including ARS as well, and they will be shown converted based on the daily updated currency exchange rate.
We understand the importance of transparency, and we regret any inconvenience caused by the misunderstanding. If you have any further questions or concerns regarding your future bookings, please feel free to reach out to our Reservations team by email at reservations@bookinggroup.com.
Thank you for your understanding.
Best regards,
Economybookings.com