EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
I booked a car rental and declined insurance coverage. Then I got an email stating that my booking had been modified and that insurance coverage had been added. I had to go back on the website, find my booking and delete the coverage that was added without my consent. Sneaky and deceptive.
This site doesn't check the requirements of the car rental provider like for example insurance.
Economy booking provides different information from the actual which causes a lot of trouble.
Please stay away from green motion car rental it is a scam company.
Dear Kris,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.
To assist you more effectively and thoroughly investigate the issues you've encountered, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of your concerns. This will enable us to thoroughly investigate your case.
We value your understanding in this situation.
Best regards,
EconomyBookings.com
Do not use this platform because they cheat, does not return money when the was not made service. Be carefully
Dear Tomas,
We apologize for any inconvenience caused.
To assist you more effectively, we kindly request that you fill out the dedicated form on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our Support Team will respond as swiftly as possible.
Thank you for sharing your feedback.
Best regards,
EconomyBookings.com
Easy booking process and we got the exact car we ordered. The car was in good condition. We had once again a good experience with EconomyBookings.
We did not get our car and had to pay the full amount again at the counter. They are not answering my emails or messages and I did not get my money back.
Dear Neomi,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.
We noticed your recent concerns, and we are keen to address the issues you raised regarding the non-receipt of the booked vehicle. We take every customer's experience seriously, and we would like to assist in resolving this matter promptly.
To facilitate the investigation of your case, we kindly request you to contact our Customer Support Team directly. Please fill out the form available on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our Support Team will respond as swiftly as possible.
We appreciate your cooperation and the opportunity to address your concerns directly.
Best regards,
EconomyBookings.com
The double money to got the car. Waiting now 14 days but no Reaktion by economybookings...
Dear Armin,
We appreciate your feedback, and we're sorry to hear about the challenges you faced. However, based on the information available, we couldn't locate your booking.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
We value your input and apologize for any inconvenience.
Best regards,
EconomyBookings.com
Rented i20 for 21 days - I liked everything. Clean car. No issues on pick up and return. We liked "meet and greet" service
Hello
This is wrong, i have made a prepayement of 184.31Euros, not 153euros as it was shown. Can you please check and refund the excess? Also, can you please provide the breakdown? Before i paid it was total of 830SGD and after payment it became 954$. Something is wrong
Dear Mehdi,
We appreciate your feedback and apologize for any inconvenience you may have experienced.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
I am booked a rental service paid 778$ with my debit card they have not provided any service after reaching there in a new place I am on road with my family.They said you don't have return ticket at the time of booking service. I told my wife booked later please accept they didnt provide service and not response from the support team.
BIG FRAUD BE AWARE.
Suffered alot till night.It's a big night mare for me then I took some money from my friend and BOOKED AVIS a reached destination
Dear Raghavendra,
Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you faced.
We understand that providing clear information on required documents is crucial for a smooth rental experience. We would like to emphasize that we strive to communicate these requirements at different stages of the process – both during the booking process and in the voucher provided after the reservation.
Rest assured that your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly. We appreciate your understanding and patience as we strive to address this matter.
Best regards,
EconomyBookings.com
Well, since my reservation day hasn't arrived yet, this is only for the booking process. I found the platform easy to use with comprehensive search criteria. The only reason I didn't give them a 5 star was that there was no mention of the car model. I wish that was included so there would be no disappointments or surprises. Frankly, I'm not sure what to expect to get; a 2015 or 2023 model!
The agent rejected my check in and I looked to them for help. Agents are rude and not helpful and refuse a refund. You email them and suppose to get a response. Fight them with your credit card company. Don't take a voucher. Horrible service. Good luck getting to a live person after your reservation is cancellled or done. They are holding $138 from me with no response. Thiefs!
Dear Cecil,
Thank you for your feedback. We regret that your experience did not meet your expectations.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly.
Thank you for your understanding.
Best regards,
EconomyBookings.com
I booked a car them them and went to use said cancelled and would have to rebook. Hung up.on me twice lied and said credit card did not go through. First time for that as I use it almost daily. Don't use them you will be stranded without a car or pay double
Dear Casey,
We appreciate your feedback, and we apologize for any inconvenience.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
Thank you for your understanding.
Best regards,
EconomyBookings.com
I had booked my reservation a month before my trip to Europe. When I arrived at the airport I had realized unfortunately, I had left my international driver's permit at home. The rental car place did not want to give me a car without it. I contacted economybooking to see if they can reimbursement and they said no. I was fortunate enough to have my cousin traveling with me and he had a permit with him. The car rental place told me to cancel my reservation and rebook with other permit. I contacted econmybookings and they said were sorry we cannot reimburse because I did not cancel within their time frame. It was impossible to cancel within their policy because I just realized I did not have my permit with me. Therefore I had to pay again for another car using my cousin's permit. Econybookings refused to give me my money back. It was a substantial amount of money. To my conclusion, they do not make exceptions for their customers. My advise to anyone who's potentially willing to use this company, "DO NOT". You're better off booking directly with a car rental place. This is just a third party booking. Horrible company!
Dear Salvatore,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you faced regarding the International Driving Permit requirement.
We understand that not receiving a refund can be disappointing. However, as outlined in our terms and conditions, refunds may not be possible in situations where customers do not possess the required documents.
We appreciate your understanding.
Best regards,
EconomyBookings.com
Too bad I can't put 0 stars on it! Having forgotten my husband's credit card, we wanted to use mine. It was refused because I wasn't the driver. But they didn't give us the money back.
If they don't want to rent us the car, that's fine, but at least reimburse us for the amount already paid. I consider this to be theft in the true sense of the word, since the company took the money without any consideration. To be avoided!
Dear Brigitte,
Thank you for taking the time to share your feedback, and we genuinely apologize for any inconvenience you may have encountered.
We want to assure you that comprehensive information regarding the required documents was made available to you throughout the booking process and in the voucher provided after your reservation. Our rental partners require credit cards in the primary driver's name for security purposes. We understand this might be frustrating, and we appreciate your understanding.
If you have any concerns or need assistance exploring alternative solutions, please contact our Customer Support team, and we'll do our best to assist you.
Best regards,
EconomyBookings.com
Save your time and Energy. Book directly vs 3rd party otherwise you will be sorry!
Unable to cancel even well within the 48 hr time frame.
They only return your correspondence after 12 hrs and provide wrong information!
Calling directly and you lose your money!
Booking # B*******
Dear Deb,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the challenges you faced during your recent experience.
To thoroughly investigate your case and offer a resolution, we kindly ask you to fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of the issue you encountered. This will enable us to address your concerns promptly.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
EconomyBookings.com
Scammers
They cancelled my booking while i was changing the car
They deducted all the money and they never respond to any email
Dear Ahmed,
We appreciate your feedback and apologize for any inconvenience you may have experienced during your recent interaction with our service.
We'd like to inform you that a refund for your initial reservation has already been credited to your Wallet.
If there are additional details you'd like to share or if there's anything else we can assist you with, please don't hesitate to contact us directly.
We value your business and hope to have the opportunity to serve you again in the future.
Best regards,
EconomyBookings.com
Scam - book a $57 car rental and you charged $106 - no ability to change, cancel,chat.
Lousy service
Never use this site!
I cannot believe that KAYAK redirected me to this scam site
Dear Nancy,
We value the time you took to share your thoughts on your recent rental.
We understand the importance of transparency in pricing, and we want to apologize for any confusion. During the booking process and before payment, the final rental price is always presented for your review.
To address your specific case and provide further clarification, we encourage you to submit a complaint through the dedicated form on our website in the Help Center section. Please include the details of your reservation, and our team will thoroughly investigate the matter.
Thank you for your understanding.
Best regards,
EconomyBookings.com
They pre-charged me for tolls and indicated I would be refunded the difference in a couple weeks. It has been over a month and no refund. What has Economy Bookings done for me? SFA so far. Not helpful in fighting for their clients. It seems you are on your own on this platform. You should not expect Economy Bookings to help you. What Economy Bookings should do is weed out the the rip-off renters (Drive on Holidays) and protect their clients from these scams. I've seen no evidence of that to date!
Dear Carlos,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our Support Team will respond as swiftly as possible.
We value your input and apologize for any inconvenience. Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
I HAVE CLAIMED MY FULL COVERAGE REFUND 45 DAYS AGO AND I AM STILL WAITING FOR AN ANSWER. THEY ASKED FOR MORE INFORMATION BUT THAT WAS IT. TRYING TO CONTACT THEM IS IMPOSSIBLE, AS THEY ONLY HAVE AUTOMATIC EMAIL REPLY.
Dear Nicolas,
Thank you for sharing your concerns. We have checked your case, and we see that our Full Coverage department has initiated an investigation. We understand the importance of a prompt resolution and assure you that we are working diligently to address your issues. You can expect to receive feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this matter.
Best regards,
EconomyBookings.com
I booked a car with full coverage. I had an accident with the car and had to pay hoping that Economy Booking would refund me as it said in the contract. I fill a form with the request and got an automatic email saying they would get back to me in 7 to 14 days. It has been 22 days and I didn´t get an answer. Tryed to call, sent emails to many different adresses but no answer. Looks like they are not going to take charge.
About the Business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We understand the frustration and inconvenience this situation has caused.
If there are any further concerns or if you require additional assistance, please do not hesitate to contact us directly. We value your business and are committed to ensuring a more transparent and seamless experience for you in the future.
Best regards,
EconomyBookings.com