EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
Hi, I booked a car reservation by Academybooking.com and I booked my taffy car rental and I went to the counter by taffy and they told me that I'm not do list to rent them. I didn't know before that. I'm not in the do not rent list so I contact customer support and I got the email two weeks later that unfortunately I can't get back to refund because I am in the blacklist from this company. Listen, I didn't know before that I'm not in the do not rental list because of that I have to get such a crazy thing that I have to pay more money and I can't get back to for refund this is a crazy crazy website. Do not rent from this website.
Flight changed so had to cancel and book for another airport.
Support from Canada is hell, US better
Dear Duc,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will enable us to address your concerns promptly.
Best regards,
EconomyBookings.com
This service is almost a joke. They just kept canceling all my bookings for no reason. Support completely incompetent. Do. It book here.
Dear Hans,
We appreciate your feedback.
Please keep in mind that reservations with us may be subject to cancellation for factors beyond our control, such as unavailability of the vehicle at the rental company or transaction fail. However, in such instances, no charges will be withdrawn from your account.
If you have any further questions or require additional assistance, please feel free to reach out through the designated channels on our website.
Thank you for your understanding.
Best regards,
EconomyBookings.com
The agency they sent you up with is route and if you live in that state they won't give you the car or your money back
Dear Cindy,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.
We'd like to clarify that the rental terms and conditions of the chosen offer are available both during the booking process and afterward in the rental voucher. If there are specific aspects or details you'd like us to address, we encourage you to fill out the dedicated form on our website in the Help Center section. Providing your reservation number and a detailed description of your concerns will help us thoroughly investigate and provide you with a comprehensive response.
We value your understanding.
Best regards,
EconomyBookings.com
Scammers. Did not give me a full refund even after it clearly states that they offer FREE Cancellation on their website outside of 48 hours from pick up time. They said it goes into credit for their website and if the funds want to be fully refunded, they apply a $65 USD fee to return the funds. What part of FREE Cancellation is that?
The phone number associated to them only deals with new reservations. I was told I had to email customer support for the refund, which I did 4 days ago and still no answer.
Go with other companies that offer great rates and a real FREE Cancellation Policy. Stay away from these scammer. Already contacted the credit card for a dispute. All websites shots taken as well. Stay away and save yourself a headache.
Dear Adria,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency is our top priority.
We apologize for any confusion regarding our refund policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
Your satisfaction is our priority, and we regret that we fell short of your expectations.
Best regards,
EconomyBookings.com
If there were an option to give this company 0 stars I would. For one, they sell cars that aren't available at the actual location and fail to let you know that there are other fees involved when picking up the rental. Then when you bring this to their attention, instead of them being accommodating like an actual company should, they get rude and belligerent and say you're not owed a refund. Do yourself a favor and just order from the actual company.
Dear Customer,
Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience you may have experienced.
If you remain dissatisfied with the resolution provided upon closing your case, we encourage you to reach out to our Customer Support team directly. They will be more than willing to review any additional details or information you can provide to ensure a fair assessment.
Thank you for your understanding.
Best regards,
EconomyBookings.com
I have booked the car from EconomyBookings from 23/07/2023 to 01/08/2023.
The prepayment was 109.75 EUR.
Everything went smoothly with our car rental from start to finish.
Easy pick up and drop-off, great vehicle.
But Klass Wagen rental car corporation has charged the full price as if I didn't pay the prepayment. When I contacted Klass Wagen customer service, they responded quickly and informed me that they knew nothing about the prepayment.
So, when I have contacted EconomyBookings about prepayment refund, they ignored me.
Dear Leonid,
Your feedback is valuable, and we're sorry to hear about the issues you encountered.
Your experience matters to us, and we want to assure you that all cases are thoroughly reviewed, and responses are being provided to our customers.
If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. We are dedicated to addressing customers’ concerns and committed to providing a detailed response.
Best regards,
EconomyBookings.com
I have booked a car for 3 months with them from Antalya airport starting from 10th November to 10th February. Unfortunately local provider was not able to find a car for me and they cancelled my booking. The refund supposed to take the place immediately but more than 1 month, still I couldn't get my refund. I sent 10 emails maybe more but Jessica Davis who is customer care department representative sends me no-senseless emails. I have no car + they hold my money for the service which I didn't get at all.! My case number is B******* and under the name of "Sitki Avci" my recommendation to all who reads this comment "STAY AWAY FROM THIS COMPANY.!
Dear Sitki,
Thank you for sharing your feedback with us. We appreciate your patience.
As we can see, your case was successfully resolved, and your refund has been confirmed. Please keep in mind that it may take a few business days.
We understand the importance of a timely resolution, and we apologize for any inconvenience you may have experienced during this process. Your satisfaction is our priority, and we appreciate the opportunity to assist you.
Best regards,
EconomyBookings.com
I paid for a rental car ahead of time, yet on the day of my rental, I had some unforeseen events occur and could not rent. I looked on their website to file a refund. It wasn't there. Normally sites like Expedia, Priceline, and Bookings offer almost instant refunds if you do not use the service. Not economybookings.com! Not only did I get two different stories when I called them, I was treated rudely and dismissively by the second person I talked to... If this isn't a fraudulent service it's really close to it. DO NOT do any business with economybookings.CON!
Dear Steve,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
We appreciate your cooperation and the opportunity to address your concerns.
Best regards,
EconomyBookings.com
Booked car rental with economy booking with full coverage insurance.
This insurance is with economy booking not with car rental company so on car pickup they( car rental) told me to purchase insurance, I refused since I already had one.
On car drop off car rental company found dent on one of the doors and charged me for repair.
Same day I put claim with economy booking, give them all the information and paperwork.
With multiple attempts to contact economy booking the answer is they will pas information and nothing else, no responds for my emails or questions on web site.
Stay away from this company.
Dear Tomasz,
We sincerely apologize for the unusual delay you encountered. Such instances are not typical of our service, and we understand the frustration it may have caused.
If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. This will enable us to prioritize and address your concerns more efficiently.
We appreciate your understanding and patience as we work to provide you with the assistance you need.
Best regards,
EconomyBookings.com
At the time of rental, I was advised to provide a cash only security deposit in the amount amount of $150 that I was told would not be returned if the car was damaged. I drove the car safely and it was returned with no damage. Apparently, I drove the car on the highway 140 km/h, which was the posted speed limit. Upon returning the car, I was told that they have a tracker and that I was only permitted to drive the car 110 km/h and would therefore forfeit my deposit. These people are thieves. Do not rent from them.
Dear Harris,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
They will literally not send your reservation through to the rental company after you have paid them. Then when you get to rental you have to pay rental directly, then economy bookings will call you a liar (direct language) and tell you the reservation is non refundable.
I'm surprised they haven't been taken to court and are allowed to operate.
Like 100% scammers do not use. Just go to rental company directly
Dear Matt,
Please accept our heartfelt apologies for any issues you encountered.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case promptly.
We value your feedback and apologize for any inconvenience.
Best regards,
EconomyBookings.com
They didn't take my car insurance by saying that liability should be 300k. However, I used many car rentals and they never had this kind of condition. This company is rip-off. I wanted to buy full protection from the link which i received thru emai sent by the company but it didn't work. It was $12.50 per day. I end up paying $35.0 per day at the time of check-in. This is rip-off. I want my money back. They also gave me a different car which has a milage of *******. This is insane. I will never use this car rental ever and not recommend it to anyone. They charge me $35.0 per day for car insurance.
Dear Abdul,
We sincerely apologize for any inconvenience you may have encountered.
We understand your concerns regarding the unexpected costs at the car rental counter. To address your specific case and provide a detailed response, we kindly ask you to complete the relevant form on our website in the Help Center section. This will allow us to thoroughly investigate and offer a comprehensive resolution to your concerns.
We look forward to the opportunity to address this matter promptly.
Best regards,
EconomyBookings.com
You guys are so greedy, economy booking is the worst company to use. They ate my money and when I get to the rental place, they told me owner is out of town. I have been waiting on my refund since then. This economy booking is not creditable.
Dear Mala,
We appreciate your feedback and apologize for any inconvenience you may have experienced.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly and work towards a satisfactory resolution.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
My first time ever, being charged more than I was quoted. Extremely upset as i tried to email economy bookings but did not get a response.
We were quoted ******* yen for a 5 day car rental of a Nissan X Trail. When we arrived at Nissan Rent A Car, they charged us ******* yen. They said that we have to check with economybookings and that the price is correct. If we want the car, we have to pay this amount. Also, we were supposed to have snow tyres included in the price, but the company said there's no snow tyres for the car we booked.
We even paid a deposit of 97 euros, which meant that we were overcharged approximately ******* yen (about half the initial quote of *******).
Never use economy bookings if you don't want to be scammed. I rented another car from rentalcars.com for the 2nd half of my holiday and the price was exactly as quoted.
Dear Ed,
Thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience you may have experienced.
Rest assured that your case is already under investigation by our Customer Support team. They will review the details of your reservation and work towards a resolution promptly. We appreciate your understanding and patience as we strive to address this matter.
Best regards,
EconomyBookings.com
When you try to talk to a person on the phone,the menu with options will move you around and by the end you will never get someone to talk to.
I also try to email them, still no answer and I couldn't even get a receipt for my business trip to put it on my expenses.
Also I ordered a VW and I ended up with a KIA which I really don't appreciate.
This would be my last time renting anything using EconomyBookings.
Totally disappointed!
Lucian Miclea
Dear Lucian,
Your feedback is important to us, and we extend our apologies for any inconvenience you may have encountered.
Please understand that our Customer Support team is actively working on addressing inquiries, and while we aim to respond promptly, the current volume may lead to a delay, which we sincerely regret. Typically, responses can take 5-7 business days.
If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. This will enable us to prioritize and address your concerns more efficiently.
We value your understanding in this situation.
Best regards,
EconomyBookings.com
Yo rente un carro por 14 dias y acepte pagar la cantidad que acorde en el contrato por $173.00
Cuando llegué a recoger el carro me exigian que debia pagar un seguro de $20 por dia para un total de $280 non refundable y un pago en hold de $250 ( refundable).
Si ellos hubieran sido claros desde el principio yo no hubiera aceptado este tipo de transacción. Son una compañía falta de ética y rayando en FRAUDE.
No es la primera vez que rento carro y esta compañía es de lo peor.
Dear Alvaro,
We sincerely apologize for any inconvenience you've experienced.
We understand your concerns regarding the unexpected additional costs at the rental counter. It's important to clarify that, with the necessary documentation and a sufficient deposit available on a credit card, additional insurance is typically optional, and rental providers should not impose extra charges if basic insurance is included in the rental.
Your situation appears to deviate from our standard practices, and we want to address this matter promptly. To thoroughly investigate and assist you, we kindly ask that you complete the relevant form on our website in the Help Center section.
Please be assured that we take this feedback seriously and are committed to ensuring a transparent and fair rental experience for our customers. We appreciate your understanding and look forward to the opportunity to address this matter comprehensively.
Best regards,
EconomyBookings.com
We received a brand new car, the staf was very nice, helpful and fast. There were no hidden costs. I am very satisfied.
For starters E Bookings doesn't answer their phone, they just run you through an automated service to no where. So if you have a problem, you are out of luck! They post a picture of an SUV but supply you with a car that cannot fit all your luggage. And don't get me started on Zezgo the actual car rental company. While waiting 2 hours for our vehicle we watched 4 different customers be ripped off as they are arm twisted into getting extra insurance or they will not release the vehicle saying that they don't accept their auto insurance. We are a family of four with a stroller and two luggage's and two car seats here for a Disney trip. We had to make two trips to our hotel in order to get all our stuff there. This was our only option as they wanted to charge us $120 per day more for a larger vehicle and E booking won't answer their phone. I took pictures of what is advertised and what you actually get and will flag it with visa for a full refund because the whole operation is a scam.
Dear Naomi,
Please accept our heartfelt apologies for any issues you encountered.
To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.
Thank you for your understanding and cooperation. We are committed to ensuring a positive experience for all our customers.
Best regards,
EconomyBookings.com
"Caveat emptor" (buyer beware)
I booked a car with this mob before reading the reviews online. Once I read many reviews about how others were faced with exorbitant add-on costs when they presented to pick up their car, I decided to cancel my booking 30 minutes later and ask for a refund. I did get a refund but it was nowhere near what I had paid in the first place. I ended up going directly to the car hiring company and I had no problems. 08-12-2023
I got this email from ECONOMY BOOKING today...
Now, cancellation is FREE!
Stay flexible with Free Cancellation
Have your travel plans changed? Now cancel your booking for free up to 48 hours before the start of your car rental! Just top up your Credit Wallet and use Booking Credit for future bookings right away without waiting for a refund. And no more cancellation fees!
Dear Ciaran,
We appreciate your feedback. We apologize for the inconvenience caused by our cancellation policy change.
If there are specific aspects or details you'd like us to address, please feel free to contact us directly.
Best regards,
EconomyBookings.com
About the Business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to share your feedback.
We would like to remind you that we are online car rental platform EconomyBookings.com, not Academybooking.com. However, if you made a reservation through our website, we appreciate your business, but we want to highlight that, according to our booking terms and conditions, refunds are not applicable in situations where the customer is on the rental company's blacklist. We understand that this may be disappointing, and we apologize for any inconvenience.
Best regards,
EconomyBookings.com