EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
This site is a scam! Spent an hour on the phone with customer service when our car wasn't here and no record of it. Turns out it's at another airport in another city! Alice in customer service should be fired. Rude, disrespectful, refused to help in any capacity or pass it on to a manager/supervisor, and kept threatening to hang up because we were "wasting her time". Her time?! The company has $600 of our money! She hung up on us. We are stranded and out the money. Buyer beware!
I recommend the EconomyBooking for the excellent service provided both in Portugal and in Spain.
Congratulations for your service!
Thank you!
Nunca más volveré a alquilar con Firefly, ojalá hubiera leído antes los comentarios en Google. Estafadores ladrones!
Dear Tal,
Thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience you may have experienced.
To thoroughly investigate your case, we kindly ask you to fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of the issue you encountered. This will enable us to address your concerns promptly.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
EconomyBookings.com
I lost my wallet, and rental company can't give me the car, because I don't have real card in this moment. However I already paired on the website but I can't find any way to reach the assistant, horrible service
Dear Dian,
We appreciate your feedback, and we're sorry to hear about the challenges you faced.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
Thank you for your understanding and cooperation.
Best regards,
EconomyBookings.com
You would think a company whose entire service is for people after a flight would be more helpful for a delayed flight. They require their money up front and don't care about you at all once they get that. After multiple calls and was informed they would hold my car for me, I got in at 2am and waited for the rental company to open at 5 only to be informed they did not hold it
Dear Rachel,
We regret any inconvenience you experienced, but it's important to note that EconomyBookings.com cannot be held responsible for flight disruptions. We recommend reaching out to your airline for compensation related to the flight delay.
Regarding car rental, please be aware that rental providers may refuse service if customers arrive later than the agreed-upon time.
We appreciate your understanding and apologize for the inconvenience.
Best regards,
EconomyBookings.com
I booked a car through Economy Bookings and made a prepayment of 87 USD and then arrived on the date and time at Nelly Car rental in Punta Cana and they said sorry we don't have a car for you and we don't see any prepayment. Either I take a car that is more expensive or nothing. No money back and no other car to rent. I had to call the police and went to the police station to file a complaint against Nelly Car for mistreatment and theft.
Dear Shereen,
Thank you for taking the time to share your feedback. Please accept our apologies for any issues you encountered.
To better assist you, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case.
We appreciate your understanding and cooperation in resolving this matter.
Best regards,
EconomyBookings.com
It's not rly free cancelation. Upon cancelling you will receive 60% of your money and the rest will remain credit on account. You can request to get that credit refunded too but they will charge you Eur60 resource fee. WHAT a Joke! They tell you FREE Cancelation but it's a partial refund.
Dear Jeanice,
Thank you for your feedback, and we sincerely apologize for any frustration caused by our cancellation policy.
We understand the importance of flexibility, and we regret any inconvenience you've experienced. Our aim is to provide clear information to our customers, and we're sorry if there was any confusion regarding our cancellation options.
We appreciate your feedback, as it helps us improve our services. If there's anything specific you'd like us to address or if you have further details to share, please feel free to contact us.
Best regards,
EconomyBookings.com
Dec 2023 I had to pay an extra $3.06 per day to guarantee the ability to cancel the reservation within one hour of pick up time. This guarantees a full refund. I've never seen this charge before. It is RIDICULOUS to charge this fee. We rent cars all the time. If we are supposed tp pay a full payment up front that is non-refundable, we won't rent. If the rental is guaranteed with full refunds upon cancellation--with no fees up front--we will rent. AGAIN, A RIDICULOUS CHARGE.
Dear Bill,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency is our top priority.
We apologize for any confusion regarding our cancellation policy. Please note that cancellation terms and conditions are displayed on our website, and customers are required to review and agree to them during the booking process.
Your satisfaction is our priority, and we regret that we fell short of your expectations.
Best regards,
EconomyBookings.com
Very bad service, I never experienced. Rental company doesn't accept the insurance given by economy. They are simply looting money. Also the car is ready when I came here. Waiting for 1 hr
Dear Rithil,
We sincerely apologize for any inconvenience you may have encountered.
We understand your concerns regarding the unexpected costs at the car rental counter. It's important to clarify that Full Coverage is an option provided by our platform and serves as an additional layer of protection. It does not contradict or replace any insurance from the rental company.
To address your specific case and provide a detailed response, we kindly ask you to complete the relevant form on our website in the Help Center section. This will allow us to thoroughly investigate and offer a comprehensive resolution to your concerns. We look forward to the opportunity to address this matter promptly.
Best regards,
EconomyBookings.com
I booked the car rental through this website, and paid in full. But was told that the car is unavailable
Dear Ray,
We sincerely apologize for the inconvenience you experienced during your recent car rental with us.
It's crucial to emphasize that EconomyBookings.com operates as a car rental broker platform, relying on rental providers for the availability and readiness of vehicles at different locations. We understand the frustration caused by the unexpected delay and subsequent unavailability of the car you reserved.
In rare instances, such as the one you encountered, where our rental providers face challenges, it is particularly disappointing for both you and us.
To address your concerns, we kindly ask you to complete the relevant form on our website in the Help Center section. Your case will be thoroughly reviewed, and we will work towards a resolution that aligns with our commitment to customer satisfaction.
Best regards,
EconomyBookings.com
I booked a 7 seater and when I arrived with my family to get the car they said they do not have such a car and they would give me 5 seater instead. Had an argument and ended up paying 1000 SAR extra to get a bigger car. Such an unethical service. I am looking to see how I can file official case against the company. Yelo says that europcar operates from outside Saudi and they have no control over them which I do not understand why it is a customer's issue
Dear Shadi,
We appreciate your feedback, and we apologize for the inconvenience you've faced.
To better assist you, we kindly ask you to complete the dedicated form available in the Help Center section on our website. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case and offer a more personalized resolution.
Best regards,
EconomyBookings.com
The phone number not work, you stay on hold and nobory answered. If you go back to your country and whants your security deposit back, will be a problem.
Dear Sandra,
Thank you for taking the time to share your feedback.
To better assist you, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case.
We appreciate your understanding and cooperation.
Best regards,
EconomyBookings.com
I booked a car rental through EconomyBookings with the understanding that it would be refundable 48 hours before cancellation. Before cancelling, I called customer service to confirm that this would be the case - to the original form of payment.
They told me that I could cancel my existing booking (B*******) and get a refund to my original form of payment, but they neglected to inform me until after the fact that I would also be charged a significant fee. I asked them if there was any way around it, and they told me no.
I was planning to use my wallet to make another booking (B*******), but only realized after booking that I had to do it beforehand. I tried to request a full refund of the below booking to my original form of payment, but they told me no, and they also would not let me speak to a supervisor.
I have written to *******@bookinggroup.com and am hoping to hear back. If I do, I would be happy to update this review. Otherwise, I would warn everyone to stay clear of this company.
Dear Victor,
Thank you for your feedback, and we sincerely apologize for any frustration caused by our cancellation policy.
Your satisfaction is our priority, and we regret that we fell short of your expectations.
Best regards,
EconomyBookings.com
No se entienden bien las condiciones
Figura un monto que al cierre aparece en euros
Las condiciones están todas en inglés
Poco claro
Dear Marta,
Thank you for taking the time to share your feedback and for choosing our services.
If you have suggestions you'd like to share, please feel free to reach out to us directly. Your satisfaction is our priority, and we are committed to continuously enhancing our services based on customer feedback. We hope to have the opportunity to better serve you in the future.
Best regards,
EconomyBookings.com
They have change my reservation slot time besides that one pick up the phone to me up. Horrible experience and I haven't pick up the car yet.
Dear Rut,
Thank you for taking the time to share your feedback. We apologize for any inconvenience.
If you need any assistance with your upcoming bookings, please feel free to contact us via email at reservations@bookinggroup.com. Our Reservations Team will be glad to assist you.
Thank you for your understanding.
Best regards,
EconomyBookings.com
The car company did not have the record of insurance pay to EconomyBookings. Any claim issue will come to the driver. Hence, purchase a comprehensive insurance from the car company for peace of mind. EconomyBookings should refund the charges.
Dear King,
We sincerely apologize for any inconvenience you may have encountered.
We understand your concerns regarding the unexpected costs at the car rental counter. It's important to clarify that Full Coverage is an option provided by our platform and serves as an additional layer of protection. It does not contradict or replace any insurance from the rental company. In the event of any damage to the vehicle during the rental, the rental company will deduct the necessary funds from the customer's deposit to cover the damages. Subsequently, we will directly reimburse the customer for the incurred damages.
If you have further questions or need additional clarification, please feel free to contact us directly. We appreciate your understanding.
Best regards,
EconomyBookings.com
Booked for rental car but made a plan change. I tried to cancel the booking but according to their website it only provides credit for the next time usage. I called their customer service but the agant said there will be $65 cancellation fee for refund to my credit card. The agent said it is written in the website but I couldn't find and only I saw was "Free Cancellation until date/month/year " when 48 hours before the booking. It can be my mistake not catching this extreme charge disclaimer but I felt so being deceived.
Dear Park,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency and customer satisfaction are our top priorities.
We apologize for any confusion regarding our refund policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
If you have further questions or need assistance, we encourage you to fill out the dedicated form on our website in the Help Center section.
Best regards,
EconomyBookings.com
Careful cancellations are not free.
I booked a car with announced free cancellation.
They charged me 60EUR! To refund the money (over 20% of the original booking). A shame.
All written in very long terms and conditions stating that they refund it to your Credit Wallet... (not credit Card) if you want your cash back you pay 60€.
For me, wehter fair nor legal.
Dear Gaspar,
Thank you for bringing your concern to our attention, and we sincerely apologize for any frustration caused by our cancellation policy.
We understand the importance of flexibility, and we regret any inconvenience you've experienced. Our aim is to provide clear information to our customers, and we're sorry if there was any confusion regarding our cancellation options.
Best regards,
EconomyBookings.com
Be careful when booking with this company. If you cancel a reservation, they put the funds in a "wallet" and do not send back to your credit card. They do not mention this process at all during the cancellation process and if you want it back on your card they charge $65 to do it. Pretty crappy policy and I canceled within minutes when I realized I chose the wrong vehicle (my bad but supposed to be free to cancel before the date). Be careful and read everything or they will pull a fast one. Poor business practice, in my opinion.
Dear Steve,
We appreciate your feedback, and we sincerely apologize for any frustration caused by our cancellation policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
If you have further questions or need assistance, we encourage you to fill out the dedicated form on our website in the Help Center section.
Best regards,
EconomyBookings.com
When I cancelled my reservation, the amount of money that was returned to my credit wallet was a way smaller than the amount that I originally paid.
And then, when I requested to withdraw money from the credit wallet to my credit card, the amount of money was 60 Euro less than the original payment. The reservation no.B******* and B*******.
So I lost 120 Euro by canceling 2 reservations.
I email the company to request about the details of cancellation fee and to show me the notification page.that explains about the exact amount of cancellation fee. But NEVER replied.
I could barely find the word " cancallation fee" BUT never found that it will be this much amount. It didn't describe the details anywhere in their website.
Turo's service is the worst i've ever had.
Don't rent a car from ECONOMY BOOKINGS
Dear Jinyoung,
We appreciate your feedback and are genuinely sorry to hear about your experience. We want to assure you that transparency and customer satisfaction are our top priorities.
We apologize for any confusion regarding our refund policy. Our intention is to provide clear and fair terms, and we regret if this was not your experience.
Best regards,
EconomyBookings.com
About the Business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melanie,
Thank you for taking the time to share your feedback, and we genuinely apologize for any inconvenience you may have encountered.
In order to thoroughly investigate your case and address your concerns appropriately, we kindly ask you to complete the form available on our website in the Help Center section.
We look forward to the opportunity to address this matter promptly.
Best regards,
EconomyBookings.com