EconomyBookingsReviews 4,740

Avoid this company at all cost! This has been by far my worst experience with a rental! I have been lied to by one of their agent who assured me that I won't have to pay for insurance if i was able to show a french driver's license. It was all a lie and I ended up paying 1000$. When i reported it to them they admitted lying and filed a case but this was more than a month ago... you cannot talk to anyone about the case and can only use emails to which they never answer. Avoid at all cost!

I am 77. When booking it was not made clear that age was an issue ie age was not requested. Tucked away in the terms and conditions was a note to the effect that the maximum age for booking was 75. It was not however nade clear in the booking process. On receiving the vouchers I read them,recognised the problem, immediately cancelled the booking by phone. They charged me a cancellation charge of £21. However I repeat that age was not mentioned in the booking process only that drivers had to be over a certain age but upper age limit was not mentioned in the booking process, One can see why they have such a low overall scorebooking.

Do not do itWe had to cancel the car due to a cyclone and road flooding for our destination (10 hours into the 48 hour cancellation policy). The phone staff were extremely rude and advised to email. Terms and conditions state: 4.1.6. Depending on the circumstances surrounding the cancellation, the Company might offer additional BookingCredit on top of the original amount paid for the canceled booking.
A cyclone and flooding, despite this not being a covered event in the insurance they offer, is not a circumstance to which they offer a credit... I wonder what it?

First there was no shuttle at the Miami airport to the rental spot, as promised. We had to pay $20 cab ride instead. Once at the pick-up garage, there was no rental car there for us. The pickup location was a scam staffed by a kid, as they had no vehicle but told us they could get one for extra money. We had to go back to the airport and rent a car from Hertz instead. Yet we have still been charged by Economy Bookings. We are filing a contesting it with our credit card company. Bienvenidos a Miami indeed

Don't fall for this SCAM. This company will sell you a WORTHLESS insurance coverage they call "FULL COVERAGE" that is NOT worth the paper it is written on. This "FULL COVERAGE" will NOT be honored or accepted by the third party rental car company. You will learn you paid for a WORTHLESS insurance at the time you try to pickup your rental and even if you cancel your reservation before the rental pickup you will NOT be refunded for this worthless insurance.

Although we had hoped to get a RAV4, we ended up with a Nissan Rogue which turned out to be a good selection for our overnight trip. The booking was easy and cost effective.

On dec 16th we were supposed to pick up our car in Iceland at 15:00... the car had been rented the day an paid for the day before. At 15:22 we got an email saying the reservation was cancelled! We called them and we were told that "due to a technical error the booking had to be cancelled", no alternative given. This company is horrible, do not use.

Doesn't let you change your pick up or drop off time once booked. They ask you to cancel for credit that expires. There is no 'money back garante' as they invalidate it in the small print.

Don't use this company

This company is a Scam, I was never able to pick up the vehicle from the rent a car, they did not answer the phone when I had the problem and then they told me that they could not do the refound for me because it was out of time, even when I sent an email to the company immediately.

Please do not make the mistake of using this service, it is terrible, they leave you with nothing and do not respond.

On Kayak, Skyscanner and their own website, they offer "Free Cancellation" with no asterisk, fine print or direction elsewhere but apparently it is not free cancellation. If you cancel, they do not refund your money but put your money into a "Credit Wallet" that can only be used on their site for future bookings. When I noticed this new policy that they email you AFTER you pay, I immediately requested to cancel my reservation and get a refund. After several emails and calls to customer service, I was emailed cancellation/refund instructions but after I followed those I was charged $67 for a refund! How is this free cancellation? It's not, it's false advertising. Disputing with my credit card company but Booking Group (which is not part of Booking Holdings like I thought) is justifying their scheme by hiding the fees in arbitrary sections of their terms and conditions, which are intentionally place next to the car rental provider's logo in order to make it appear as if it's the actual rental car company's terms and not EconomyBookings' own terms. Very dishonest company, avoid!

Worst experience we had with them. We booked a car from them and the amount was deducted from the bank but when we went to pick up the car that was not available and they said we had to pay more we still had time so we canceled our booking and they said they will return our money but still waiting even they are not responding to our email now. Will never recommend them to anyone they have worst service and they don't care about customers

Cancelled my car reservation in less than 24h. And get charged for 60$ Euro for credit card refund. There's not where that mentioned clearly that there's a 60$ when I process the booking. And it's shameful to use fine print tactics to fool customers! Avoid this company at all costs!

I reserved a car at ATL for Christmas Eve the day before and even called Thrifty to see if it was legit, which they said it was, but when I went to pick up the car on time there were NO CARS! Deception! Do not use this dis-service.

Will not let me receive a rental car from the airport without me either having a major credit card on file will not take debit card or I have to have a flight

**SCAM SCAM SCAM SCAM**
I am hoping you will read this review before Booking with them. They advertise company like: Zezgo, Priceless rental, etc
It is a marketing game. They lure you into their rental office (away from the Miami airport) with a very low price and they tell you at the counter that you are required to purchase additional insurance for $350.
THE CAR RENTAL COMPANY WILL NOT RESPECT THE CONTRACT BECAUSE YOU ARE RESERVING ONLINE WITH THEM.
*****DO NOT USE THEM**** YOU WILL WASTE YOUR TIME.
TO CANCEL it is even worst. You call economy Booking then you need to send an email to support. At this point, because I have no news from them... I need to report them to Visa as a frodulant Booking company. ***DO NOT USE THEM*** DON'T get attracted by the price they showing.

On, November 15th, I went to book a car, got the rate and entered my Credit Card, after entering the total increased from the posted rate.I immediately call support and booking and emailed them with my concerns. The directed me to cancel and I did and they charge my visa over 400 USD.I called the, back immediately and they said there is nothing they can do, I have 11 emails sent to them with the concerns and they were not helpful. I read their refund policy 4.1 and they should have given back all the money. There are 2 concerns here. They charged me a different amount vs.the quoted amount, and then charged my visa anyhow, I never did get the rental and this is not my first time renting a car from the. So not sure why they are not able to address my concerns for the refund. I have called them and wrote them without satisfaction, I will be moving toward legal action if they cannot address my concerns. This is very disappointing and I will never rent for them again, and will be notifying others of this poor situation.

Marty Madore

Took my money and never got back to me. I booked a car rental with economybookings and later wanted to extend the booking a few days. I called and they told me to cancel the first booking and reschedule the longer booking. He was rushing me off the phone but I felt uneasy canceling the original booking so asked him to stay on and walk me through it. Once I canceled I confirmed with him and then he realized he made a mistake. I lost my original non-refundable booking and $500. He told me to contact support and they never got back to me. I tried emailing and calling with no answer or solution. Point of story: Don't book with them, terrible customer service and poor booking experience.