From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered a side mirror for my 72 Corvette. After I ordered it I saw two more ads for the same mirror at different prices on the Eckler site. I assumed the one I ordered had mounting hardware but it was not clear in the description. The other mirror ad said it came with mounting hardware so I called. The person on the phone was just as confused as I was so I asked to cancel the order. She said she could not cancel the order even though I just made the order 5 minutes before. Crazy. I received the mirror and it is the correct mirror and it has the mounting hardware so I am happy with the product but the buying process and customer service was terrible.
6 days after the order is placed its still waiting to be picked up. Stopped dealing with Ecklers years ago due to their incompetence, and did the mistake by placing a order, hoping they had improved...NOT THE CASE...Urge you to stay away from them
Hello Per,
Thank you for taking my call today! As per our conversation, I issued back the shipping cost back to your original payment method, and made sure the Lost Package Claim will be processed as a refund as well once our operations team reviews it. Again, I apologize for the inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
Parts showed up 2 days early in good condition. Happy with the price.
Fast delivery! Good communication! Happy with purchase! Will shop there again!
Good selection delivered on time and over all a good experience I'll buy more from them thanks
I was told it would just plug in. And I wouldn't have to change ends of wires. Not true!
Hello Anthony,
I'm sorry the antenna wasn't an easy plug and play! I tried to call and left a voicemail. If you'd like to return it, we would be happy to process that for you. Also while reviewing your order, I saw the shipping time was slower than we anticipated, so I issued a refund back to your original payment method.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If you'd like to return the part, or if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered and waited anxiously to receive.
Received this afternoon only to discover that I was sent a black one! So disappointed. Now comes the fun part of returning and reordering. This is unacceptable.
The parts i wanted. Not sure why they want me to keep typing words into this form. It's actually making a reasonable transaction into a chore. So my advice to anybody reading this is never agree to completing a survey. And save the surveys for big orders - not like 4 rubber inserts for bumper guards.
Stay away from the scratch and dent items. Purchased a trunk lid ($20 off) for what looked like a small dent on corner. After receiving all 4 corners are smashed in, and the main seam is as wavy as as Atlantic Ocean. Buyer beware folks!
Hello Corey,
I'm sorry you got a very damaged trunk lid! I tried to call and left a detailed voicemail. I would like the chance to make this right if possible. I reviewed the photos of the trunk lid at our warehouse before it left. The condition before it left was used, but the corners looked to be in good condition and overall didn't look terrible. It seems to have been damaged in transit. Still, even being damaged in transit, I'd like the chance to fix this.
For starters, I refunded the shipping cost back to your original payment method. For the product- I have a couple options: I would be happy to discount it for store credit if you are interested in keeping as is. If not, I could return it for a full refund as store credit or back to your original payment method- whichever you would prefer. However you would like us to process - keeping as is or return - I'd be happy to process it. My direct extension is 1320, plus any of our customer service representatives and we would be happy to help as well!
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. Also, besides this if there is anything else we may assist you with please feel free to reach out to me.
Thanks,
Desiree
Poor search engine results in your app. I could not find these parts with logical word searches, so went to Google, which found them in a selection of suppliers including Ecklers. So I selected from their list and copied in the title to load the correct product in Eckler's app. Not good, since people generally lack patience and move to easier places.
Hello Stephen,
I'm sorry you had issues finding parts on our website! We are always looking for ways to make it easier and better, so I appreciate the feedback. I also wanted to let you know if you have any issues finding parts on our site to feel free to give us a call. We have a special sales team that can look up parts and fitment for you.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered a set of rear trailing arm shims. ETA on delivery was a Monday, and the shipment arrived on Saturday. Very good service.
I ordered the Dash Pad cover. Stated it would ship out next day and now its telling me a week later that it is not even expected to ship till the 31st. Then they ask for a review and I have not even received the one thing that I have ordered already. Can not be a good sign.
Hello Darryl,
I'm sorry about the delay in getting the dash pad cover! After reviewing your order, it looks like this is a special order item coming directly from the manufacturer. I'm reaching out to them to see if we can expedite shipping this for you, and will email any updates we receive.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Arrived as promised in a timely manner. Easy to order online.
Placing order was easy, we will see on how condition of items are upon delivery. Hopefully this will be a good transaction since it is my first time ordering from Ecklers. Please do not disappoint me. I will be doing more restoration.
Ordered bumpers for the door frames on 2 door. Easy to find and order and they will prevent door glass from cracking due to door closing...already happened once! Always find what I need and I know I could get help from a person if I needed it..
The part was readily available from many different sites and vendors but Ecklers had it for the best price, and best shipping price also.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
I'm sorry to hear about your experience! I was able to find and review your order. I'm happy to hear it was the right mirror, but I will look into the items on our site, since we have similar items and photos. Thank you for your feedback! I truly appreciate it because it helps us improve our site.
I also checked on the cancellation, and the reason why we couldn't cancel. The order was placed at 4:40pm, and the label was created and on the truck for FedEx at 5:02pm. I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree