From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They have parts you need and shipping is great đź‘Ťwill be buying more products as time goes got the time but not the money but it will come
Kyle was very easy to work with. He was knowledgeable about the parts I was looking for and very polite. Very easy overall
I ordered 2 items that clearly said IN STOCK and they would ship quickly.
Then the next day I got an email saying they wer out of stock and it would take about 2+ months to get them.
Am I the only person who thinks this is wrong?. Shouldn't they tell you upfront? Kind of a bad way of doing business.
When I inquired about it through their "customer support chat" I got no satisfaction and because it was after regular business hours I kindly asked them to reach out to me when they were open to assist me in moving forward. I had tried reaching them but could never get in contact with anyone.
PLEASE think twice before buying from them or at least be sure they really have stock when they say they do... save yourself trouble and time. It's no wonder they are NOT BBB ACCREDITED.I found out after the fact
I replied to their e mail to give them an option to fix the issue before making this review...but as you can see they did not...so I followed the link they sent when they asked for this review...the rest is history
Fastest shipping service I've ever had….
Thank you….
Items were shipped quickly. No issues with ordering. Website easy to maneuver. Satisfied with experience ordering with Eckler's. Will use again.
The website stated that the item would not fit my vehicle, even though it published the year.
Took a while to find a phone number to call.
Once I spoke to a representative it was easy.
Don't like to write reviews. Don't ask for reviews from people that don't like to write.
I was pleasantly surprised by the time it took to order and receive my back glass. Very quick and easy.
I looked at a number of oem sites trying to locate some F-250 badging for a 1995 Ford pickup. Most only handled 1999 to today. I was fortunate to be referred to Ecklers. I found what I needed very quickly and at a very reasonable price. The item arrived and I placed it on my truck immediately. I am very happy with the item and the response to my request. I will be ordering more items as time goes on to keep by "bubba truck" in good working order. Thank you. Sandy
Parts ok, sent on time but when I called for a physical catalog I was in formed you don't have one. Unusual for a big company like you guys not to have a real catalog. Some of us older guys prefer catalogs vs computers.
Great communication with Jordan and he helped me with my order
The man knew his parts very well! I enjoyed visiting with him.
First off received email notice of OOS item that website says was in stock. Then received second shipment of my order much later than normal. I am a regular customer and for some reason a second shipment was quite late.
Fast shipping great staff full of information helped me find what I was looking for
I tried to add other parts to my order to be shipped together. But after talking to 3 people, I gave up!
Hi John,
I'm sorry to hear about your experience! I tried to call this morning, and left a detailed voicemail. I reviewed your order, and it has shipped. Currently I'm unable to add to the existing order, but we can process a new order if you'd like. Again, I'm sorry about the confusion with the representatives, and for the inconvenience I issued a voucher on your account for your next order. Feel free to give us a call, our phone team is here 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends, or reach out directly to me at ext. 1320.
Thanks,
Desiree
Fast shipping good price will buy from here again no issues or concerns
Super however do wish it came with a diagram
Took a few attempts to get the combinations of spacers and springs
I ordered a hood that was discounted because it is "open box" the description said "very good condition". When I received the hood I found a major dent on driver side, several big dimple dents in middle of hood, a major cave in at front leading edge. This hood is not repairable. It is complete junk. Why would they even attempt to sell something this poor of condition? I sent several pictures of the damage via Email to Eklers. I asked for refund or send me another hood that is not complete garbage. Still waiting for reponse.
Hello Chrisopher,
I'm sorry to hear that the hood was damaged! I was able to review your order, and saw the pictures were uploaded for the return- thank you so much! Currently it is under review by our tech team; they will be contacting you soon about processing the return and issuing a refund.
Again, I apologize for the inconvenience this caused you. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Provided good and fast service with my part. Great first time experience!
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Hello Raymond!
I'm sorry to hear about the delay with your order! I wasn't able to locate your order, but feel free to give us a call and I would be happy to review your order. We are available on the phone everyday- 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Thank you,
Desiree