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Everything But The House Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality of unique items and positive experiences with customer service. However, a significant number of reviews highlight serious concerns, including inflated shipping costs, poor communication, and issues with product authenticity. Many customers report dissatisfaction with the handling of returns and complaints, often facing unresponsive support. Overall, while there are pockets of positive feedback, the prevailing sentiment suggests a decline in service quality and transparency, leading to frustration among long-time users and potential legal actions from dissatisfied customers.
This summary is generated by AI, based on text from customer reviews
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Misleading & Deceptive description. The stone arrived CRACKED! Costumer Service was time consuming and basically useless.
As a Reseller with EBTH I am pleased with auction sales, professional staff, shipping easy process. I highly recommend EBTH/Everything But The House Estate Sales.
Wonderful web site and easy to use, especially like the ability to manage my bid and the shipping is excellent
I tried this site mulitple times and was always disappointed with what I bid and received. This last item was the absolute worst example: The item was advertised as vintage and clearly it was newly made and cheaply made. I think this is a great site for jewelers trying to unload cheap jewelry at inflated prices and because there is a no return policy,,,, the consumer is stuck with the product. I am done with this site. I hope others read this review.
The morganite ring I bid on and won was even more beautiful than the pictures. The transaction was very smooth and the ring was shipped quickly. This is my second purchase and I am excited about future bidding (and winning!). I really like that they are honest about the items and don't try to embellish things. Great experience!
I'm a Realtor and have recommended EBTH to my sellers. They've been very happy with their experience.
This was my first buying experience and it went flawlessly. The product was exactly as described and all of the transactions went smoothly... flawlessly...
Bought a painting that was received with damage that was not shown on auction photos - it was clear that the painting was damaged during handling as it was well packed and the box was not damaged.
Contacted customer service and they refused to offer any sort of refund claiming that the painting was sold in Fair condition therefore absolving them of any responsibility for the damage they caused during packing it. And it took days to get that response.
Unresponsive, unprofessional.
This company deserves to fail. Do not support it.
Go through your credit card company and get a charge back if they refuse to help.
Never had a problem with any of my orders always shipped quickly, items are just as described have been a customer for years and many more
I do a lot of Internet purchases and this is the worst experience I have ever had. After I refused to pay for shipping at an inflated price, my account was blocked. I am very worried about my money. I'm getting ready to go to a lawyer.
Run away from here!
I bought a "vintage antique oil painting" that turned out to be a mechically created oil mix, notnold at all. When I reported it they said they stood behind their description, even though they said it could be considered a mass produced decor piece. I doubt the legitimacy of anything they are selling. Beware.
Used to be fun. We used to enjoy going to the Saturday preview, the staff were always so friendly and informative. No preview is advertised anymore and the warehouse is in chaos. On our last pick up we couldn't find help, we walked to the back entrance,(further chaos) where we were yelled at by a scary looking woman because my wife placed her purse on one of the tables while she tied her shoe, we left in shock and never picked up our planter.
Over the years we've spent a small fortune, we always picked up never shipped.The descriptions and photos don't seem as good either, your left doubting the items condition and good luck trying to ask customer service.
We are noticing other auction houses are opening in our area so its not all bad.
Spent many thousands of dollars with them on crystal, rare books, artwork, jewelry... it takes 2 weeks sometimes more to ship; I bought glasses that they did not pack well that broke in shipping because they did not wrap them; they won't refund me because they are filing a claim with UPS, which is BS! They need to wait for that not me! Customer service is polite if you can EVER get anyone to get back to you. I wrote four times about my broken glasses, finally called, did everything they said to file a claim and now can't get anyone to respond to me. There are way too many reputable sites to use, forget these guys!
Love the variety and fine quality of all the items. Love the nice clean pictures and descriptions. I especially like the beautiful antique and vintage items.
I purchased several items and their artwork is cheap looking and descriptions are so vague that you cannot complain. And, after purchasing a rug, and spending hundreds of dollars for the shipping cost, and after two weeks, I still haven't rec'd it. And, cancelling the order ensures I lose hundreds of dollars. They accept no responsibility.
I always find great thing at this site. This time I got a fantastic designer bag at a fantastic price. I've bought dishes, crystal, art, jewelry, and now a purse. Quick delivery and accurate description!
While their site has the feel of a high end place, descriptions and photos are misleading, shipping costs are severely inflated, and service is horrendous.
I purchased a set of two typewriters with a shipping cost that would have easily paid for putting each in separate, highly padded boxes. They were not shipped for over a month (site says 10 days), and arrived stacked on top of each other in a single cheap box with about 20 cents of brown paper as the only padding, and partially broken as a result.
The customer "service" was non-existent, with only form answers from a snippy and unkind associate, and unwillingness to offer even token apology or restitution for the damage.
In short, buying from them is an overpriced gamble that you will probably lose.
As I said before if there is a way to reduce shipping or reward toward next purchase. But overall everything I have gotten has been wonderful. Even when one item came broken from shipping I was fully refunded quickly with my claim.
LOVE the wide variety of things to bid on. I'm obsessed! It's my daily treasure hunt! I have some truely wonderful things. I just wish I could purchase some of the beautiful pieces of furniture that are offered, but shipping is a bit high (understandably). Keep it com'in!
OMG I wish I could warn everybody about the lousy customer service and the low quality products they sell! Two different sales of pearls turned out to be the wrong length - not at all as depicted. In addition, PERRYS gemologist started one set were pearls glued together! The other set was worth four dollars! BEWARE! They do NOT take returns or exchanges and DENY any wrongdoing. Check other website reviews!
From the business
EVERYTHING BUT THE HOUSE (EBTH) is the premier online estate sale company. Start bidding in our estate sale auctions. Planning an estate liquidation? Let us manage your estate sale online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members