James A.

Bought a painting that was received with damage that was not shown on auction photos - it was clear that the painting was damaged during handling as it was well packed and the box was not damaged.

Contacted customer service and they refused to offer any sort of refund claiming that the painting was sold in Fair condition therefore absolving them of any responsibility for the damage they caused during packing it. And it took days to get that response.

Unresponsive, unprofessional.

This company deserves to fail. Do not support it.

Go through your credit card company and get a charge back if they refuse to help.