Everything But The HouseReviews 794

I purchased two sports memorabilia items that described that they were JSA authenticated by auction house letter. I found out when receiving the letters that they were only good for 45 days after the auction ended and I would have to pay $50 extra per item for permanent authentication. That should have been included in the description. I felt like they could have been more clear about the process I would have to go through to obtain actual JSA authentication. Watch out for that. Emailed customer support and they said I could not return the items because it states they are sending me JSA authentication via Auction House Authentication. I had no idea it only lasts 45 days...

Be cautious: my 2nd problem in 6 months. First was a broken item. They finally fessed up and paid. So that was good. But their website leaves a lot of questions with NO answers. When you purchase something check your bid and your information CAREFULLY because at times they must do an autofill. And it is always wrong. Shipping is expensive and so is losing (not quite but still unknown circumstances) an item. Finding a phone number is impossible on their site. JUST NOT USER FRIENDLY

I love EBTH, I have purchased many fine things like, sofas, armoires, tv cabinets, patio sets, diamond ring, cameo ring lots of vintage bee sting crocks! W picked up almost everything, except a few pieces a nice gold jewelry which we received by Fedex I have no complaint about EBTH. I have always remarked how they keep you posted about the items you are bidding on and also about pick up details and shipments!

Thanks,
Paula Hamilton

Everything But The House is a fantastic online auction house. Their standards are set high, which I appreciate, seeing that I am considering their service to liquidate some of my merchandise (I own TOO MUCH STUFF). The prices they command for you are REAL, not estimates from books or magazines. Kovel's and other publications give you "estimated values", but they do not provide you with a buyer. EBTH makes it REAL, nothing hidden or misinterpreted! I love this site--for purchasing, and soon... for auctioning some of my estate. Keep up the INCREDIBLE WORK.:-)

I thought I hit the jack pot when I first discovered this website. I was literally on it everyday, placing offers or watching various items to see if I should place one. It wasn't until I won my latest item and waited over a month since beginning of September (still have not received the item), that I thought to look up the reviews on this company. Apparently they have a reputation and as soon as I get my long awaited item, I am going to delete their app on my phone and no longer buy from them. They are terrible at communicating. Apparently, the item I won was in a warehouse that was damaged and then had to be relocated and they weren't even sure where it was when I called them a month later. I spoke to two different reps, each one assured me they would be in touch. Yet neither followed up. They seemed surprised and annoyed that I was even bothering them with this. I think it's fair for a customer to expect some sort of communication about their purchase and if they're ever even going to get it. I recently checked the status of the item online and it says its out for shipping (not that the customer service rep ever checked in to let me know this, although they said they would!). In any case, I'm nervous I'll received the fragile items damaged since they were in multiple warehouses etc...

If anything I'll dispute the charges with my bank if this company is too shady to deal with it ethically. They definitely lost a customer.

When we decided to leave the suburbs and move back to the city, we considered all the alternatives to disposing of the antiques, art, and other collectibles we had accumulated. We knew the two-day weekend estate sale was not right for us when they told us that anything leftover on Monday was our problem. On the other hand, EBTH told us to take what we wanted to our new place and they would handle the rest. And they did! They were wonderful to work with and knowledgeable about a wide range of subjects. They also helped us realize far greater value from their online auction than we would have in a traditional estate sale.

So for my review I've had smaller items shipped to my house, I've gone to a warehouse to pick up items, and I've picked up items directly at a seller's residence. I once had a large piece delivered locally which was probably the least user friendly experience mainly because 1. It took so long and 2. They only notified me the day of that they were going to bring the piece. So they left the large furniture item on my front porch, thankfully it was a covered porch.

Picking up items at a seller's home has been the easiest although generally I've only purchased items I could carry out on my own and that could fit in my car. Keep in mind if you're doing this the staffing at these sales are minimal and you're expected to carry out your own stuff or bring your own help. Also once I bought several glasses, you need to bring your own boxes/packing items just FYI they don't provide this either. Once I picked up at a warehouse where there was a surcharge for picking up these items, these weren't particularly user friendly either since the signage at these pick-ups weren't very clear, and I had to walk a fair distance in the warehouse to pick up my item. Although they were small furniture items it was still a bit of a trek carrying something a bit cumbersome. Also if there is a pick up surcharge generally the charge is applied to each item won so be sure you read the fine print when bidding.

Some items I've had shipped and again its been mixed results. For fragile items such as glass there have been two instances where some damage has occurred. Thankfully for one of the items the outside of the box was partially torn when I got home, so I did take pictures of the outside of the box. Once I opened the box several items were damaged inside which I was sure to take pictures of those items as well. I was expecting a pro-rated refund of the shipping of just the damaged items, but they refunded the entire shipping costs. Although I was still a bit disappointed given the poor packing of this particular purchase. Other fragile items have arrived no problem so its been a mixed bag.

Ebth rep came out, showed me great results from previous sales of the high end furniture that I was considering to auction. Decided to go with them. They picked it up and posted it, I didn't like the description so I called and they did nothing about changing the description, sale went through at miserably low price. I felt like I had been duped. I questioned rep about previous sales, he said they were legit but I know that websites or the info given to sales reps can fabricated. I would have rather given the furniture away and taken the tax write off or used it for firewood.