Everything But The HouseReviews 794

I purchased consistently through EBTH since they began, literally spending thousands of dollars per year. Lately I received damaged items (it wasnt worth the hassle to go through the process to file a claim) and most recently did not receive an item I won! I was so excited that I won the item and would check to see if it shipped every week since I won it (back in February). I finally wrote to EBTH to see when they were going to ship it and they said, they "dont know where it is" and they would refund my money. They didn't give me any options, after having my money for almost 3 months, they said they would just give it back. On top of that, this was over a week ago and I haven't received my refund! Most importanly, I want the item I won! I have been trying to contact them, but no response! It's too bad, such a good concept but not worth my time or money anymore. INCREDIBLY DISSAPPOINTED!

Absolutely terrible first time experience. Bid on an item. Never got email or any communication. After checking website it turned out I won, credit card was already charged, and was expected to pick it up next day, during work hours, no flexibility. Impossible for me so I asked for alternatives and was told I'd have to pay around $400 for an $80 item, or forfeit and lose payment. No way. Good thing the payment was by credit card and I successfully disputed it so payment was refunded. Never again.

I discovered EBTH a couple of years ago. The site has evolved to the point where it is no longer user friendly.
1. I won and paid for a rug and never received it and contacted the site several times with no response.
2. Chalked up the rug to a one time error and continued using the site. Then the issue was not receiving an item for weeks after paying for it. Missed a couple of birthdays that I bought items for. So, I decided to shop without a deadline.
3. Then while back they changed the site so that items reappear. It takes too long to scroll thru new items because if the repeat lots showing in the feed. Many many times I just x'd out of the site and stopped looking for anything I might want to bid on. I'm not an idiot. If I don't want to bid on an item the first time I certainly am not going to bid on it the 2nd, 3rd, 4th and 5th time is shows in the feed.
4. And the final straw. The new check out policy is cash you out the evening of the sale.
The problem with this is I am a travel nurse. At times, like this week, I am no longer at the address I was at when I placed the bid. Before when I checked myself out I could refigure the shipping based on a new address I could enter. Not now.
I emailed at the time of the win. And it was too late. I was told I could contact UPS and change the shipping address. I did. UPS said no and didn't offer an option but then if you aren't trying to track a package or ship a package contacting UPS is useless. I then contacted EBTH and provided an update that did not offer on option to change the shipping destination. Per EBTH house there is an option. Per UPS there is not.
I quit. Keep my money. Throw the fur in the trash. After decades of auctions you won't see my 2 cents again.

I've ordered from EBTH several times now and would just say to be very careful about how you bid. Unlike every other auction platform, they have two fields: Current Bid and Maximum Bid. If you enter a bid in Current Bid, it immediately raises the price to that bid. I can't figure out why a bidder would ever want to use that option, which is what auction houses and platforms figured out a long time ago and why every platform simply raises the bids at regular increments and uses proxy or absentee bidding to bid automatically for you at regular increments. But in any event, it tricked me and cost me $ 300 over the going rate of the item. My fault I suppose, since I did have that as my top bid in mind, but frankly I was expecting a fair auction and not to have to read fine print on the basic operation of bidding.

As a side note, their customer service was TERRIBLE whenever I reached out about the issue I had.

Received items that look like really great in their photos but not so much when rec'vd. They enlarge the photos and make the items look pristine. The flaws on an item are not shown as they truly are. Bought a bag advertised as real leather, when I got it. Not leather at all. Coin bracelet looked great in photos, when rec'vd not even the same color bracelet or coins... paid a lot of money for a cheap bracelet you see as souvenirs. The problem is, you cannot reach anyone to make a complaint. They don't believe in refunds, so your stuck with pricey junk. It has happened 3 different times and for me 3 strikes your out. Will not purchase anything because they are only interested in selling, not being truthful in advertising.