I took my Galaxy S6 into the Cleveland, TN location for a battery replacement. The staff was nice and the store was what you would expect. The shop kept me posted on their progress which was mostly bad news. Not only did they not replace the battery they destroyed the phone. The good news was there was no charge. They offered to repair the damaged phone at their cost and I declined.
I will never visit this location or any other Batteries Plus. I strongly suggest that you check out the location you choose to insure that they can repair you phone and not destroy your phone.