Paula G.

I discovered EBTH a couple of years ago. The site has evolved to the point where it is no longer user friendly.
1. I won and paid for a rug and never received it and contacted the site several times with no response.
2. Chalked up the rug to a one time error and continued using the site. Then the issue was not receiving an item for weeks after paying for it. Missed a couple of birthdays that I bought items for. So, I decided to shop without a deadline.
3. Then while back they changed the site so that items reappear. It takes too long to scroll thru new items because if the repeat lots showing in the feed. Many many times I just x'd out of the site and stopped looking for anything I might want to bid on. I'm not an idiot. If I don't want to bid on an item the first time I certainly am not going to bid on it the 2nd, 3rd, 4th and 5th time is shows in the feed.
4. And the final straw. The new check out policy is cash you out the evening of the sale.
The problem with this is I am a travel nurse. At times, like this week, I am no longer at the address I was at when I placed the bid. Before when I checked myself out I could refigure the shipping based on a new address I could enter. Not now.
I emailed at the time of the win. And it was too late. I was told I could contact UPS and change the shipping address. I did. UPS said no and didn't offer an option but then if you aren't trying to track a package or ship a package contacting UPS is useless. I then contacted EBTH and provided an update that did not offer on option to change the shipping destination. Per EBTH house there is an option. Per UPS there is not.
I quit. Keep my money. Throw the fur in the trash. After decades of auctions you won't see my 2 cents again.