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eBayReviews 3,490

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
873
value
796
shipping
745
returns
711
quality
748
California
1 review
0 helpful votes
Follow JEFF H.
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Selling on ebay
February 16, 2022

So I made a sale on ebay and they still refuse to pay me. The buyer paid and then left a good review no problems. Ebay said they needed to get my bank inro and to make micro deposits and that happened, all is well but I still have not gotten my money. What gives?. I now am really going to try other places to sell because this is bull$#*!, so ebay is all about bull$#*!. I am not a new ebay customer. I have bought and sold large items in the past but ebay is really making me weigh going there again. Wouldn't you?

Date of experience: February 16, 2022
Tennessee
2 reviews
0 helpful votes
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I purchased an item that stated 300 count. The seller changed his ad to 150 count after I paid for the item. The seller refused to send me the missing items of refund me half of the money. Ebay backed the seller even when I told them I had the original ad. Ebay cannot be trusted.

Date of experience: February 16, 2022
California
2 reviews
3 helpful votes
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The power of reviews
February 14, 2022

Ebay likes to remove negative feedback, so their questionable sellers can keep selling. Now they do it with neutral reviews too. What's the point in leaving feedback, which are buyers' honest accounts of their experiences, only to have them removed? And to make it nearly impossible to contact a live person -- trick, enter a chat and type, "have an agent call me," type your contact number, and you'll be connected -- is not good customer service at all. And they get to keep nearly 13% of sellers' $$ for doing what exactly? AVOID!

Date of experience: February 14, 2022
New York
4 reviews
5 helpful votes
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Must compromise web security to use
February 13, 2022

Must turn off VPN in order to use. They will make you compromise web security in order to use there service. Seeking an alternative is a good idea.

Date of experience: February 13, 2022
Greece
1 review
0 helpful votes
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I sold an item, buyer opened a case claiming that was not working. I accepted the return request and buyer never repied to my messages to send the item back. Then, ebay refunded him. Buyer has the item and his money. Ebay is a scam itself.

Date of experience: February 13, 2022
California
1 review
1 helpful vote
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Redeemed gift card
February 12, 2022

Redeeming my gift card from Inbox Dollars was so easy. From the time for requesting to redeem the earning from Inbox Dollars to cashing out with what you chose. I chose Ebay and like I said it was easy!

Date of experience: February 12, 2022
Florida
2 reviews
0 helpful votes
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Ilegal charges by Ebay
February 12, 2022

Ebay is charging a percentage on the tax that the seller pays as part of their fee. This is ilegal and the government should look into this. If you complaint they refunded it to you, but if you don't check their robing you blind. Their % should be on what you sold the item not on the price plus tax. I'm amaze the government hasn't shut them down.

Date of experience: February 12, 2022
New York
2 reviews
2 helpful votes
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No loyalty to sellers
February 12, 2022

I've been selling on eBay for over 10 years and have always been did life by with taking care of my customers. I just received negative feedback and eBay has refused to remove it. The review is a lie. The buyer completely lied in the review and eBay has refused to take the mega or review off. After 10 years of consistent selling service, they are allowing some Ahole to tarnish my perfect record. It's not right and had made me look at eBay in a totally different way. SELLERS BEWARE

Date of experience: February 12, 2022
Colombia
10 reviews
6 helpful votes
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Do not trust them
February 9, 2022

My account got restricted said needed photo of bank to confirm acct they went into my acct and took money days before?

Date of experience: February 9, 2022
Florida
1 review
0 helpful votes
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Suspended my account for not shipping out 1 item due to being out of town. Now I can never sell on there. They absolutely suck. Tried contacting them and they said there is nothing to do, that I am the bad guy and I cant be on there. I didn't ship 1 item! And since my selling score is low then, I cant sell. It is a bunch of crap

Date of experience: February 7, 2022
Florida
2 reviews
0 helpful votes
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STAY AWAY FROM EBAY
February 7, 2022

0 (zero) stars... You will only seek problems and trouble. This company is SO greedy that do NOT give a crap about anyone... buyers or sellers... ONLY CARE HOW TO MILK THE COW... I know first hand... been on ebay for 22 years.

Date of experience: February 7, 2022
Tennessee
1 review
0 helpful votes
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Terrible Customer Service
February 7, 2022

I ordered a pair of supposedly leather pants. The seller said they were in the US, they were in China. I ordered them and they are cheap plastic. The seller said they would accept my return but I had to pay for the shipping. It is eBay policy the seller pays for the shopping if the item is damaged or FAKE. EBay will not back me on this and there is no one to speak to in customer service now. Everything is done electronically. I need help.! EBay is now not a good place to shop. You can not get any help. I contacted them through their site and it was no help.

Date of experience: February 7, 2022
Pennsylvania
1 review
0 helpful votes
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EBay is fruad
February 7, 2022

Their money back guarantee is fraudulent advertising. When and if you're able to speak with someone all you get is the run around. Amazon is way better

Date of experience: February 7, 2022
North Carolina
1 review
0 helpful votes
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Scam
February 5, 2022

I was bidding on an item and it became obvious that the bidding was rigged and I had no chance to get the highest bid. I had the highest bid and with a few seconds left, I placed a bid for 25.00 more and I lost the bid by. 50. It was fixed somehow. I will never do business with this company again! I am a business man and I hate bad business!

Date of experience: February 5, 2022
Colorado
5 reviews
9 helpful votes
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Unbelievable, the CEO makes anywhere between $35-77 MILLION dollars a year, yet us peasants can't get them to answer the phone to resolve a problem. I've been selling on many different sites now.

Date of experience: February 5, 2022
New Jersey
1 review
0 helpful votes
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When you sell, you will get charged by eBay:
12.55% Final Value Fee
8% End Auction-style listing fee

Date of experience: February 5, 2022
Wisconsin
1 review
0 helpful votes
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I bought some Ryobi tool holders from Bumbee421. Quality was very poor. Vender stalked, called and sent threatening messages to my phone and threatened to send a special package to my house. Ebay said they would hold vender accountable but 2 weeks later vender is still active. Filed a police report verified what happened with pictures and voice-mail threatening messages. DO NOT USE EBAY OR BUMBIE421. BOTH SITES ARE DANGEROUS.

Date of experience: February 5, 2022
Texas
1 review
3 helpful votes
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Horrible Service and High Fees
February 5, 2022

Ebay charges ridiculous fees for sellers. Do not sell your item on ebay. They tax the heck out of you. Also, of you sell an item, and the buyer claims they never get it, if you didn't pay for shipment tracking then they will automatically take the money from you and refund. So if you're selling low dollar items where expensive shipping doesn't make sense, its not even worth it. Don't get me started on their xustomer support.

Date of experience: February 5, 2022
Florida
1 review
0 helpful votes
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DONT SELL
February 4, 2022

I would never recommend selling through EBay, here is why. I'm a first time seller on EBay figure I could make some profit for the first time selling in action, thinking wow made some profit nice they took a huge fee. I figured this sucks but no big deal. But no it is they have my money on hold for well over a week. I did prove my item was shipped and delivered, but I still have not got paid. I had to take my own money out of pocket to ship. Get your act together EBay and pay me! I will never use EBay again.

Date of experience: February 4, 2022
Georgia
1 review
2 helpful votes
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EbAy has this ludicrous idea of charging my bank account for shipping on the purchasers side and sometimes not giving all the shipping money back. Charge my BANK not ebay account MY Bank account because THEY bought my Items Its Down Right "LOCO" never have I ever heard of such nonsense. Another planet another mindset their on. Make ebay rich and screw everyone else. Also Charge Me because I don't go with their price as well. Charge is their way of telling u we own u or else... aka #chargeany1 #ChargeU4Life #headache4Life

Date of experience: February 3, 2022

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
San Jose, CA, Canada
+524