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eBayReviews 3,490

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
873
value
796
shipping
745
returns
711
quality
748
Delaware
1 review
1 helpful vote
Follow J S.
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Scam for sellers
June 17, 2022

If you are selling on eBay beware. They only protect the seller & will charge you their fee plus return fees if buyer backs out. It's a scam that sellers pay for & buyers get free stuff. This should be illegal.

Date of experience: June 17, 2022
Oklahoma
1 review
4 helpful votes
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Ebay Stole My Money
June 16, 2022

06/2022 sold 8000 worth of baseball and they have my money on hold. All the cards been delivered and buyers left great reviews on me. Now ebay has stolen my money. Customer service, none of them speak English. This was a horrible idea...

Date of experience: June 16, 2022
Washington
27 reviews
53 helpful votes
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Update: 06-15-2022...
June 16, 2022
Updated review

Did finally get into my email account and found an email from Ebay asking if it was me or someone trying to get into my acct. They sent me a link to change my PW and I was in. I have learned to keep several of my PWs, like bank, PayPal, now Ebay, in an address book so when my PW manager pulls a freeze I can still get into certain accounts/sites until I can unfreeze PW manager. Also did get a customer service number for help needed. Am now a happy customer again. The fault here was my PW manager... everyone says this is a good thing to have but still recommend writing crucial/important PWs somewhere safe.

Date of experience: June 15, 2022

No Customer Service Phone...
May 22, 2021
Previous review

Ebay customer service just dropped for me. Have had trouble getting into my password manager so can't get passwords, including Ebay. No longer has a help phone number for those of us having a landline phone... no mobile. Now am locked out of my email so cannot even get help that way. Can't get into account and their online help is a joke.

NO A HAPPY CUSTOMER... as if they care.

Date of experience: May 21, 2021
New York
1 review
1 helpful vote
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Sellers beware ebay wants your personal American documents so they can steal your business especially if it's a booming business.
Report its illegal to be forced in sending any personal documents.

Date of experience: June 15, 2022
Minnesota
6 reviews
21 helpful votes
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Though selling stuff here may be difficult, at least this site, you can find like, literally everything! Even I had my stuff shipped here, and as long as you use this site with an account without any hassle, no problems! Well, you get what you buy, right? And that's that.

Date of experience: June 14, 2022
Florida
1 review
0 helpful votes
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Ebay does not compare with other companies like amazon you call for a claim and you can speak in spanish ebay no, today I had a bad experience with ebay I bought an item for 199.67 the seller sent the wrong part I asked for a refund and they discounted me 50 percent it is not my It's my fault that the seller sent the wrong piece to eBay and I did nothing and I put a negative feccbax on it and nothing appeared to him. This seller has a large photo on his profile with the name of ebay, he seems to represent ebay or work with ebay, ebay has privileges with zeller

Date of experience: June 14, 2022
Illinois
1 review
0 helpful votes
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Most of the times good but depends on seller Some sellers ship slow and the items are not well packed so always read seller feedback

Date of experience: June 13, 2022
New Jersey
1 review
0 helpful votes
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Ebay refunded buyer for item I had already shipped less than 7 days later. I had sent USPS as stated in listing, which was going to take 4-7 days. I misplaced tracking number, and by the time I found it ebay had already issued a refund. The tracking number confirmed the buyer had received the item, but since ebay had already refunded it they advised me it could not be refunded (out of $100 plus) I won't go into details on other selling issues, but I came away thinking ebay was too risky of a place to sell items, especially higher-value ones. Ebay is, however, a good place to buy since they tend to focus more on taking care of buyers, sometimes at the expense of sellers. I got frustrated and closed the account I had for 15 years (100% positive feedback). In retrospect, I should have kept open for buying, but I would never have risked selling an item on ebay again.

Date of experience: June 12, 2022
Israel
5 reviews
4 helpful votes
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A problematic and unreliable platform
June 12, 2022

The majority of eBay orders are problematic, many times the purchase arrives very late, many purchases do not arrive at all, much of the information provided regarding the reliability of the sellers is not correct in the results test,
When demanding a refund, they delay and postpone to later dates, which is a vile thing and disrespects the customer, you should stay away from this platform

Date of experience: June 12, 2022
Indiana
1 review
3 helpful votes
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Don't trust eBay!
June 11, 2022

EBay has let a seller scam me and will not take the time to read the messages and follow thru. I have been an eBay member for at least 25 years with perfect feedback but I no longer trust them now. Buyers BEWARE! Their money back guarantee is false advertising!

Date of experience: June 11, 2022
Germany
1 review
1 helpful vote
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Ebay support are lies. Did not help me with refund for faked electronics part. Plus they stolen my money when asked to send faked items back to seller. Spend tons of my private time.
Completely nasty guys.

Date of experience: June 11, 2022
Washington
1 review
0 helpful votes
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Excellent to do business with. I love their bidding process. I end up saving a lot of money. Most things I buy are free shipping. Amazon prime is a waste of money.

Date of experience: June 11, 2022
Spain
1 review
0 helpful votes
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I bought a tablet with a key board paying 191, something and They told me at the beginning that the item will reach after 7 days unfortunately. I did git get the item. I contacted them and I was told that there was an accident and you will get your item within two days. Later on I talked to them because I did get my item. I was told. Again i will be refunded. They did so but they only refunded 177.38. I tried to shat with the customer service but they did not convince me. Besides the so-called Grace from the customer service cut me off. Since it is so expect me to write. About you everywhere in the social. This is my right. They wasted my time, they were big liars dishonest confirmed.
We'll let you know when your order ships via the Global Shipping Program.
View order details
Tablet 10 Inch Android 10,4GB RAM 64GB ROM 1920x1200 IPS w Keyboard/Mouse
Tablet 10 Inch Android 10,4GB RAM 64GB ROM 1920x1200 IPS w Keyboard/Mouse

Money Back Guarantee
Item price: $129.99
Order number: 11-*******-*******
Item ID: **************
Seller: epadronics (*******)

Estimated delivery:
Thu, Jun 02 - Mon, Jun 13

Your order will ship to:
Nabi Benhamouda
Avenida de los frutales 278 Bis Aldea Corasson,
Estepona ******* Malaga, Andalusia *******

Date of experience: June 10, 2022
Pennsylvania
1 review
9 helpful votes
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Anyone else feel the same? Ebay use to be a great place to find bargains. But for a couple of years now it seems like just another overpriced retail outlet. Also, ever since the new "views" reporting (my items use to get on average 10-15 views per week and now get zero) and I believe it is due to ebay's new "promote your item" fee which buries items if you don't pay the additional fee. Seems to just be another way for ebay to make money.

Date of experience: June 10, 2022
Washington
1 review
1 helpful vote
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When you order something on ebay you find out afterwards that its being shipped from China and will take a month and a half to arrive if it even arrives at all. Amazon is another piece of crap online seller but atleast you get things in a couple days. Im just about done with ordering things online. You get hacked and your identity stolen at some point for sure and with these conoanies like ebay scamming on top of it bu not telling you about the Extraordinarily long shipping tine until after you buy something Ive about had it. Oh yea you click cancel order and they say too late. DONT ORDER FROM EBAY

Date of experience: June 8, 2022
GB
1 review
7 helpful votes
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Loyal ebay user for decades. Accused of being associated with an account I have absolutely nothing to do with and banned from selling. I had a perfect track record with 100% feedback. Something ebay will never manage as a service. Customer service were rude, abrupt, incomprehensible and useless. EBay are really trying to destroy their business.

Date of experience: June 7, 2022
Colorado
1 review
0 helpful votes
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DONT SELL WITH EBAY TRUST ME THE STEAL YOUR MONEY. THEY HOLD YOUR MONDAY AND MAKE YOU HAVE TO SEND THEM PERSONAL INFORMATION JUST TO GET YOUR MONEY DONT TRUST THEM

Date of experience: June 7, 2022
Kentucky
1 review
0 helpful votes
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You can't reach a human being, and for many an issue you need one.

They are simply put: HORRIBLE and should be removed from online

Date of experience: June 6, 2022
Virginia
26 reviews
33 helpful votes
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Scooter
June 6, 2022

I purchased a Harley Davidson three wheeled electric scooter for 2.695.00 I had problems with the scooter right away. The axle did not have any oil in the rear axle the brakes were bad. Could not find any parts Anywhere. The Dealer would not give me parts nothing but problem.

Date of experience: June 6, 2022
California
5 reviews
5 helpful votes
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I have been Ebay client over 10 years. Beside their fees went High but they hold your money up to 30 days Basically they are holing Millions of dollars for 30 days and not paying us the interest. Customer service Not knowledgeable. I spoke with 4 different people and I asked them, If the buyer sent positive feed back after receive the item, Can you release my money? The answer is No! Base on what? I'm personally would not recommended EBay after Over 10 years to Anyone. There are lots of tools, website for selling. The Payout doing Wrong and not Legal. Where all Interest Of Millions of dollar on hold goes?

Date of experience: June 6, 2022

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
San Jose, CA, Canada
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