eBay

I used to be very pleased with eBay services, not any more... It's all lies, eBay doesn't protect buyers it's a scam. The buyers can't even get in contact with eBay customer service, witch is horrendous by the way, eBay throw at us the pull down choices (that we use) hopping that WE can resolve OUR problem... REALLY? SHOULD THAT BE CUSTOMER SERVICE'S JOB?... any way we do it and the results are obvious... we don't get any where TRY TO GET YOUR HARD WORK MONEY FROM A SELLER, THAT YOU PAID... AND GET NOTHING IN RETURN. I'M TRYING SINCE JANUARY 2017, eBAY TOLD ME TO CONTACT THE SELLER FIRST... AGAIN SHOULDN'T THIS BE CUSTOMER SERVICE'S JOB?
1st Contact. Nothing
2nd Contact. Seller says is going to refund my money
Waited 3 weeks passed
3th Contact Nothing
Tried to Contact eBay that claims that if a buyer doesn't get the issue resolved eBay will step in (on what?... By now I have a few ideas)
4th Contact with seller. Nothing.
Try then contact eBay costumer service (the joke was on me), good luck with it, SURPRISE eBay doesn't even provide a phone number. THERE IS NO WAY TO CONTACT eBAY.
PROBABLY NO ONE IS GOING TO SEE THIS, BUT WE ARE ON THE 21st CENTURY AND THERE IS SO MANY WAYS
TO BE HEARD AND CAUTION ALL THAT USES eBAY.

I used to use eBay as a kind of on-line Filene's Basement store, and was quite happy with it until the past several months. I have received two defective items and one that does not fit, and I am having a heck of a time getting my money refunded on all of these. One is a steam vacuum cleaner that broke the third time I used it. The seller said they wouldn't refund my money; that since I'd had it for four months I had to go through the warranty process. In doing this I found out that this vacuum is from 2010, is no longer manufactured, and almost no service center services it anymore. I found one that does service this model and took the vacuum to them; they are to get back to me on repair price, but the vacuum is still under warranty so the warranty may take care of it. My preference was just to get my money refunded and I am going through this process under duress by the seller. The other item is a purse from China that arrived with a broken zipper. The seller made me take a photo of the zipper and then dunned me to change my negative to a positive review. Another Chinese seller whose product never arrived also has dunned me to change a negative to a positive review. Finally, I ordered a leather vest described as being a size 8 "small to medium." When it arrived it turned out to be more like a size 4. But the seller refuses to take the vest back and eBay is siding with the seller because the designation "8" appears on the label. But the vest is NOT as described. It is made for a child or a small teenager and I'm a grown woman who have to hold my arms up and then lower the vest onto them to put it on. In all three cases any legitimate store would have accepted the item back and refunded my money. I have bought many, many items on eBay and in giving me all this grief eBay has lost a very good customer. BTW: I note that there are many similar complaints against the company.

So sins 2 Months im on EBAY too! Were i try to bay an Handy on a good price! Witch is not so easy like i was finking! For information of differen Item Prices the Site is good! But to get something in a cheap price witch cost normaly expensif thats not so easy to get it on Ebay like everybody is finking! I tried sins 4 Weeks to get a Samsung S4 for a good Price an i failed all the time. An i can not undersand Peoples on Ebay witch a abel to pay 100 Euro for a used an skratched phone witch i can get on Ebay for 180 Euro NEW! An dont forget that this Model of Phone is alrady an old Modell because nouw you can get alrady the S6 an in a cupple of Months you get the S7 or S7 EDGE an so! So thats a big concerne to me on EBAY. I have tryed different pourchased systhems but no luk to me!

Absolutely disgusting.
Sellers havent got a leg to stand on even when theyre in the right.
Sold an item with an accurate description but because the buyer decided she didnt like the item, I had to pay for return postage, even though in their policies it states when an item is incorrectly described the seller has to pay for return postage. I told the seller to just keep the item as Id rather not pay an extra £3 for an item I wouldnt not even receive back anyway because my old address from 2 years ago were on it, even though I changed it on my eBay account when I moved! But she sent the item back anyway, so Im out of pocket with my item, my money and postage just because the buyer decided it wasnt her style.
When seeking help from eBay I was told to just go out and collect it from an eBay advisor without any concern that this may not actually be even possible?
Disgusting and inconciderate. All they seem to say is apologies this much be a discouraging experience so patronising and they couldnt give a flying pig.
Ive been an eBay member daily for over 7 years and never have I been treated the way I have been treated by a company before.
I will be sending a complaint for what its worth and will be deleting my account.
AVOID. THERE ARE MUCH BETTER SELLING SITES OUT THERE WITH BETTER CUSTOMER SERVICE

WHY DOES EBAY HAVE CUSTOMER SERVICE IF THEY DON'T PROVIDE CUSTOMER SERVICE! THEY SAY MONEY BACK GUARANTEED BUT THAT'S BULL$#*!. YOU HAVE TO JUMP THROUGH ALL THESE HOOPS BEFORE THEY'LL EVEN ATTEMP TO GIVE YOU YOU'RE MONEY BACK! CUSTOMER SERVICE IS A JOKE! THEY HAVE NO POWER TO DO $#*!! THEY INSTRUCT YOU ON WHAT TO DO IF THIS HAPPENS OR THAT HAPPENS. KIND OF LIKE THE HELP BUTTON ONLINE. IT'S RIDICULOUS. THIS WAS ONLY THE 2ND TIME I PURCHASED SOMETHING THAT I WILL NEVER RECEIVE BECAUSE IT WAS SENT TO THE WRONG ADDRESS! THE FACT THAT THESE IDIOTS DON'T ASK YOU BEFORE YOU SUBMIT A PURCHASE... IS THIS THE CORRECT SHIPPING ADDRESS? LIKE THEY DO EVERYWHERE ELSE I'VE PURCHASED ONLINE IS $#*!ING STUPID! I WILL NEVER AGAIN PURCHASE A DAME THING OFF EBAY! FIRST GET SOME REAL CUSTOMER SERVICE THAT HAS THE ACTUAL POWER TO HELP. CUSTOMER SERVICE WHO CAN CHANGE SHIPPING INFO IF NEEDED, CUSTOMER SERVICE WHO CAN SEND THE SELLER MESSAGES WHEN STUFF LIKE THIS HAPPENS. NOW I HAVE TO WAIT A MONTH AND SEE IF MAYBE I RECEIVE ITEM AND THEN FILE A DISPUTE OF SOME SORT STATING I NEVER RECIEVED ITEM AND IF MY CASE MAKES SENSE TO THEM MAYBE JUST MAYBE I'LL GET MY MONEY BACK. MONEY BACK GUARANTEED HA! I CALL BULL$#*!!

I started selling on ebay to get rid of a milk glass collection. I was scammed by a buyer who would not send pictures of the damaged item I shipped her and they she asked ebay to step in even though I had been on the phone with them multiple times following exactly what they told me to do, but even though they knew that I didn't have what I needed for insurance, they told the buyer to send the shattered glass and unbroken items back in one box. When I called them because I wasn't able to get the insurance since the buyer didn't provide what I needed, and told them they were instructing the buyer to send back shattered glass with the unbroken part of the item, they told me it was not their problem and they would not help me.

Fast forward to shipping the item. I changed the address on my account and even have a confirmation email stating that it was changed. They had the buyer ship it back to a past address. When I called them to ask for assistance, they told me that I needed to contact USPS even though I shipped the package to the buyer UPS and work with them to get it. Now I am out the item and the insurance money because eBay would not pay attention to my previous conversations before they sided with the scam buyer and have now taken the money out of my account to reimburse the buyer even though I don't have the package and even though I just spoke with them last night and was told they were extending the time to refund until I could get resolution for the lost package. If you are selling valuable items, do not use an ill reputed company like ebay as you will definitely be screwed by them. They make money off of the seller but treat us as we are the villians.

I purchased two used iPhones and they came in good condition, no scratches or errors with the touchscreen technology

Canceling an order cost about 4-6% in exchange rate every time... they make a profit out of it, boycot ebay that's what i'm doing

I buy 2 knives from MTECH USA on http://www.kyknives.com/ nice picture normal price, not high, not low for this item. Very good quick delivery. But both knives it completely fake. Instead of blade it completely dull peace of cast-work, that can't cut at all, even fresh fruits
And this it answer
"""Sir, the knife is as described. You leave negative for no reason, we block your bidding forever. These are not fake items. They are just as descibed. If you put anything different, you will be liable for damages. We cannot allow people to make false claims. We owe it to other ebay sellers to stop people who make false claims against sellers. """"
Yes i can return it but with25%restocking fee+ in Brooklyn go to post office it mean waist 1-2 hr in line paid for shipping, so what i need it if in the end i loose money
I buy some knifes, some of them sure, not razor sharp", but so dull it first time. Even regular credit card cut apple easyaly than knife from KYKNIVES. IMHO item that in description named knife must at least cut? Isn't so?
http://www.ebay.com/itm/*******364?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
http://www.ebay.com/itm/*******277?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
Also IMHO if you buy 2 fake items it very stupid scare you with "we block your bidding forever." IMHO only completely idiot can buy gain after this

Ebay Paisa Pay ID *******0793
Dear Ebay customers like me don't purchase any product from Ebay, You know the story I purchase one 43 inch onida led tv, that was come with brocken condition, when i ask replacement or refund no proper response after some they ask me return shipment seller name DealZown in Ebay, item sent back to Dealzown kanpur with consignment DTDC D*******, but ebay and Deal Zown told the item not received, and they refused to retun my omney tv value ******* rupees and return delivery amount 2250 total *******, they cheat me, so take care and stop purchase product from ebay they are helpless. Definatly these cheaters will be punished severely

On Feb 12,2021, I bought a refurbished computer on eBay https://www.ebay.com/usr/nexuspcs (Specs: 48 GB RAM VR Gaming PC Desktop Computer Intel i7512 GB SSD NVIDIA GTX 1060).

Almost immediately there were issues. When I first turned on the computer, I heard a loud beep. There was an error message that read hit F11 to log into windows. The seller said something was loose after looking at the screenshots I uploaded. The seller offered to show me how to fix this minor problem by opening the case, but I declined when he said the computer would work just fine without the fix. I should have known better.

One month later, the hard drive died. The seller mailed another drive, but I had to pay $90 to have it installed. A computer tech said it wasn't the best drive, but adequate. Three weeks later, however, I got two blue screens while the computer automatically fixed the problem.

The computer continued to periodically freeze until it no longer loaded windows at all. What a bummer. I have had several refurbished computers over the years, but never one that died less than 3 months. For $815 I expected the computer to last much longer. I contacted the seller about the situation, but he didn't respond. EBay closes feedback comments after 60 days. So the seller behaved as if he had nothing to lose by ignoring me. He got paid. So why should he care if the junk he sold me broke down? I had bought this computer based on the 100% feedback from eBay which now I believe does not really reflect reality.

Worse yet, when I searched for a website for this business, I found a free website that is even formatted for use.

I now have to mail a heavy computer to San Francisco for mechanical repairs. Obviously, the hardware used to build this computer was faulty. Meantime, I had to spend an additional $300 to update my older computer while I wait for this computer to be repaired. Buyer Beware. You just can't trust all these great reviews anymore. If you want a refurbished computer, go local or with one of the major brand companies.

I got scammed out of 1200 from someone claiming to be a eBay employee. I've never bought or sold anything from eBay EVER before 2-17-24. Well at least I thought it was a eBay employee! My account was set up yesterday and I've never even had a chance to use the account and today I received a email saying I was permanently suspended! FOR WHAT?! I HAVENT EVEN BOUGHT OR SOLD ANYTHING ON EBAY, EVER! I just think it's crazy tht I get suspended AND IM THE VICTIM HERE! I GET SCAMMED AND I GET SUSPENDED?! Please make it make sense! I'm upset, yes. Because I was a victim to fraud from someone claiming to be a eBay employee and I call to see why exactly was I permanently suspended after opening an account tht IVE NEVER USED BEFORE TO BUY OR SELL ANYTHING ON EBAY! And they can't even tell me why I was permanently suspended. I had to make a police report for the scam I experienced and I reported it to eBay and no one called back or even seemed to be concerned! EBay should be suspending the account of the SCAMMER AND NOT THE VICTIM OF THE SCAMMER🙄 I'm not too worried because before yesterday I've never bought or sold anything on eBay I've never used them to purchase anything and after my first experience with eBay and being scammed on my first interaction with eBay I WILL CONTINUE TO USE AMAZON AND TEMU! Below I will upload pictures of the invoice that I received from who I believed to be eBay

Like many people I've used eBay to sell unwanted items to raise cash. Nothing major, just a few things here and there that I could get a few bucks for and free up some room in my garage or basement.

I'm really not a huge fan of eBay these days because it seems there is less and less room for small scale guys like me. I'm not a power-seller and I don't want to be. I just want to unload a few things I don't need instead of throwing them away.

Anyway, most of my transactions have been pretty smooth. I sold a large lot of old VHS tapes and a couple smaller lots of books, and a few other random items.

The last item I auctioned off was a Linksys wireless router. I had picked it up on Amazon for $48 when I first bought my laptop so I could be free to roam the house and not be chained down to the desk. I used it for about six months and everything worked perfectly. Then I switched internet providers and I no longer needed the router because FIOS gave me one to use for free.

So rather than have an unused router sitting around collecting dust I figured I'd just pack it up back in the box and sell it. After all it was barely used and looked as good as new. I had the original box and everything else that came with it.

I auctioned it off on eBay but all I got was a lousy $14. The seller sent me $22 (eight bucks for shipping) but after mailing it off and paying paypal and ebay fees all that was left was about $12.

"Oh well," I thought. "I wasn't using it anyway and $12 is better than nothing."

After a few days I received an email from the seller complaining that I ripped her off and sold her a router that didn't work. I wouldn't say she was nasty about it but there was certainly the implication that I knowingly sold her damaged goods.

I responded as nicely as possible that the router was working perfectly when I boxed it up and mailed it and is she sure she's using it right? I suggested reseting the router back to default settings as that might clear up any problems.

She then wrote back that she tried everything and it doesn't work and she wants a refund. She'll mail the router back to me but I need to pay the return shipping.

EBay continues to disappoint... Back in eBay's early days they had a lot of problems and it seems all these years later they have come full circle with many of the same problems.

EBay formerly jumped on sellers with high shipping costs and who did not accurately describe their goods. I just recently bought a new old stock stereo component from them. It is a good example of how they let people mess with you.

First the item was described as new old stock which it is. But the seller said everything worked but it did not. The key here was the machine both plays and records but the seller did not test to see if it recorded yet posted it as working fine. So if you should buy make certain the seller answers any questions you have before you bid.

Another big turn off is shipping cost. My item cost $25 to ship as it is heavy but I point out similar sellers are charging as much as $75 for economy shipping for it which in some cases is 50% or more of the asking price. This is wrong and should be addressed by eBay who could care less.

The next problem was the $#*! did not know how to pack my item. Its was heavy yet loosely packed in the shipping box. When it arrived the front was caved in. I'm lucky that I can fix such things and managed to fix the damage caused by bad packaging.

Unfortunately this is a rather common problem. Earlier in the year a clueless gal sold me an old bottle. I asked her to carefully pack it but she used one wrap of the pimple sized bubble wrap then put in in a too large box. It arrived in shards. The gal not only lost her bottle but had to refund my shipping and purchase price which she did under threat of filing a claim against her.

If you get taken file a claim listing the item not as described in most cases eBay will give your money back even if the seller won't. Some sellers try to ignore complaints but back when I sold on eBay I made certain my customers were treated the way I wanted to be treated.

EBay needs to get real with questionable dealers but there are good dealers there too. I always check for two things before I bid one is their feedback. If they have a problem and then diss the buyer I skip them regardless how good they look as bad attitude is a sign of a bad dealer.

I agree eBay customer service is nothing I don't understand why they have the agents since they are non responsive. Even with this if you go through the steps and file a claim item not as received you will probably get a refund.

But then the bigger issue is do you want to waste your time trying to buy there when it might not be as described, might arrive damaged and you will only get BS when you try to talk to eBay customer service.