business logo of eBay
How would you rate eBay?
grey star
grey star
grey star
grey star
grey star
Illinois
2 reviews
3 helpful votes
Follow Michael B.
Unfollow Michael B.
Send Message
Share Review
Report Review

We purchased eBay item number **************, Kate Spade Tonti Street Cat Crossbody Clutch Handbag Lucky PINK KITTY HELLOTOKYO from eBay seller zengx031. The item is described as "New with tags: A brand­ new, unused, and unworn item (including handmade items) in the original packaging (such as the original box or bag) and/or with the original tags attached."

However, upon receiving the item (a white purse), we immediately noticed several smudges
On the front flap that had not been disclosed and that do not meet reasonable expectations for a "new " item. We thought this might be dirt, so we gently wiped it with a soft cloth, without effect. We then posted photos of the defect and asked the seller for a refund. This was refused, so we appealed to eBay.

EBay ruled against us on the basis that attempting to wipe what appeared to be dirt from the item constituted "modification" of the item, thus voiding the warranty. Several long discussions with eBay failed to result in a refund. However, several eBay representatives agreed with us that the spots we photographed are faintly visible on the seller's own photographs of the item, if one knows where to look.

Date of experience: September 27, 2016
Georgia
13 reviews
76 helpful votes
Follow Stacie K.
Unfollow Stacie K.
Send Message
Share Review
Report Review

EBay is good for those who knows how to use it. I shop through it as well but with caution.

Date of experience: March 28, 2012
Texas
4 reviews
9 helpful votes
Follow Darren T.
Unfollow Darren T.
Send Message
Share Review
Report Review

I love ebay!
August 29, 2013

I love ebay! I've been using it since I was a kid and it's saved me probably hundreds of dollars!

Date of experience: August 29, 2013
Canada
3 reviews
0 helpful votes
Follow T D.
Unfollow T D.
Send Message
Share Review
Report Review

I love eBay, they have everything that I want and need at really good prices, it's my go to site!

Date of experience: July 9, 2016
North Carolina
2 reviews
18 helpful votes
Follow Jimmy G.
Unfollow Jimmy G.
Send Message
Share Review
Report Review

There is a seller on Ebay that goes by the user name pierregolfmanstore. Avoid this seller at all cost he sold me a pair of irregular $#*!ies jeans that had different size leg openings that goes over where your boots or shoes would be. The jeans also had coloration issues. I told him when he asked for a review on the jeans and to give feedback on him as a seller what I really thought about him and the jeans. He then begged me not to leave bad feedback. And he asked me to send him pictures so I did just that. I sent him several pictures. He proceeded to call me a liar and a scammer and something about faking pictures. Then he said after doing a forensic investigation that the jeans weren't the same jeans he sent and even the coloring was different. He is so full of it the pants are the ones he sent. I don't even have another pair of that style. I have a pair of the $#*!ies Flex and several pairs of the duck pants that come in 3 different colors. Brown, Black, Green. The ones I ordered from pierregolfmanstore the con-artist are Blue. He was upset because his 100% customer satisfaction rating was being tarnished. Because I told him I didn't want a $22 refund that would cost me more than that in my time and then having to buy gas for someone else and pay them for their time to run me around to find someone to print the return shipping label and then having to find someone to print out a label for me plus having to pay someone for their time and gas to take me to the Post Office to mail the jeans back out. I think little French Pierre is a peter puffer. I am posting this to warn everyone to avoid him and his items that he has for sale on EBay. He is a crook. Stop by ebay and look him up and tell him you heard he sells clothes that are 2nds at best and a bunch of irregulars. Avoid him at all cost or he will cheat you. Trust me you will not be satisfied!

+7
Date of experience: February 22, 2019
BO
2 reviews
1 helpful vote
Follow daniel g.
Unfollow daniel g.
Send Message
Share Review
Report Review

Hace unos días compré un raspberry y luego me llegó un correo indicando lo siguiente:
Your recent eBay transaction may be from a compromised account

Hello dangari_2,

You were recently involved in a transaction for the following item:
************** - Raspberry PI 3 Model B Quad Core 64 Bit 1GB WIFI Motherboard PC Computer NEW

Were writing to let you know that an unauthorized third party may have accessed the sellers account to list this item. The item has been removed from the site, and the transaction was cancelled. We ask that you take the following precautions:

- If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Center and choose, "I bought an item. I haven't received it yet." You can access the Resolution Center by visiting:
http://resolutioncenter.ebay.com

- If the transaction doesn't qualify for eBays protection, please immediately contact the payment service used to request a refund.

- If you haven't paid for your item, consider this transaction canceled and do not send payment.

In this situation, your account wasn't accessed by the third party involved. At eBay, we take a number of steps to help ensure the security of your account. Learn more about protecting your account at:
http://pages.ebay.com/help/account/protecting.html

Thanks,

EBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
Y no han podido hacerme el reembolso desde entonces.

Date of experience: July 4, 2017
Pennsylvania
34 reviews
19 helpful votes
Follow Amber-Beth C.
Unfollow Amber-Beth C.
Send Message
Share Review
Report Review

Do I hate eBay? Not really. Do I like eBay? Not really. Is my former mailman an evil spy? It's possible!

EBay is sort of like that kid you went to high school with that you spoke to when all of your mates cut class to go to the beach but you didn't get the memo because you were too busy watching short clips of Ana de Armas in study hall. And if you're into men, well... Who am I kidding? Everyone likes Ana de Armas! Even my toaster!

Anyhoo, eBay is sort of like Amazon but owned by a less corrupt billionaire, that is fine with people selling used sex toys and clothing that should've been tossed out years ago, for thrice what you paid for it back in the 1990s. Seriously, where do these people get off thinking any normal person is going to pay $300 for a shirt that is in worse condition than my terrible Chevy Cruze? PS, don't buy that car unless you like being broke.

Anyhoo, eBay can be a good site if you're a collector of certain things that aren't made anymore. It's literally the only reason I occasionally use the website. For newer things, if you don't mind waiting for it to be mailed from Russia or the Moon, Etsy is a good standby. Although I'm still almost entirely convinced that Etsy is owned by my former mailman, Paco. That a-hole!

But yeah, if you like used things or supposedly new things that are worse quality than used things, eBay might be right for you! Just remember that as with every other website, there are all kinds of scammers on eBay that will insist on paying you with cashier's checks and occasionally 'sex'. Just do what I do and tell them that as great as both things sound, you must decline since you need the actual money to pay to get your chia pet that gender reassignment operation it so desperately needs. That will usually make them leave me alone every time. And if it doesn't, send them pictures of the operation and that will surely scare them off!

Cheers!

Date of experience: May 24, 2022
Florida
1 review
1 helpful vote
Follow YOSBEL G.
Unfollow YOSBEL G.
Send Message
Share Review
Report Review

EBAY PROFESSIONAL THIEVES IN THE MARKET I SPENT ALMOST FOUR YEAR BIG, BIG, MISTAKE STAY AWAY FROM THIS SITE

Date of experience: March 3, 2020
Canada
2 reviews
4 helpful votes
Follow Paulus G.
Unfollow Paulus G.
Send Message
Share Review
Report Review

Pros
- Huge community to sell your products

Cons
- Overpriced services (10% + PayPal Fees)
- They take down your listings

Date of experience: May 8, 2015
KR
1 review
0 helpful votes
Follow Aya A.
Unfollow Aya A.
Send Message
Share Review
Report Review

I received faulty product, but seller was so kind that sent me another one which was OK. Thank you.

Date of experience: March 17, 2014
Washington
4 reviews
3 helpful votes
Follow Dawn O.
Unfollow Dawn O.
Send Message
Share Review
Report Review

Love all the variety and easy to order. When looking for a special gift I usually go to ebay.

Date of experience: March 18, 2014
Colorado
3 reviews
13 helpful votes
Follow Kimberley G.
Unfollow Kimberley G.
Send Message
Share Review
Report Review

I love shopping on Ebay.com! You can find so many unique things that you can't find anywhere else. Some that you need and some that you didn't know you needed until you discovered them! I've purchased 350+ items on Ebay.com and have only had two negative experiences.

Some tips for those new to purchasing on Ebay. You can bid on items or use the "Buy it Now" feature to purchase an item for the specified price. While it is exciting to bid on items, be careful that you don't get too caught in the excitement of winning that you end up spending more than you wanted to or get hooked on bidding on lots of different items. I did for awhile and found myself in debt so I learned my lesson. Just know your limits.

Always do your homework on the seller that you're thinking or purchasing an item from. Check their percentage score. The closer to 100% feedback the better. I won't touch anything under 90% and am even leary of those under 99% but that's just me. You also should look to see how many items the seller has sold as that does factor into how good or bad their score seems. If they haven't sold very many items and have a very low score that's a huge red flag while others that have sold thousands might not be as bad but still worth doing your homework. I always go to the seller profile an while it scrolls their most recent feedback, click on where it says to "View all feedback". You can then see how many good, neutral and bad reviews they've had for the last month, 6 months and 12 months. I often will scroll through many pages of feedback to find the neutral and mainly negative reviews to see why they received this feedback and then determine if I want to do business with them. Also if you find a seller that has sold very few items, look at the ebay id's that left feedback for them. If you see that there are many of the same ebay id leaving feedback, that could be friends of theirs building up their score to give you confidence in buying from them in hopes that you won't look at the id's. Early on when I started using Ebay I got bit by this very thing. They were a fraudulent seller and I never received my item and they closed their account!

Overall Ebay is a great experience that I highly recommend, just do your homework to get the best experience. Happy shopping! :)

Date of experience: April 11, 2013
New York
1 review
1 helpful vote
Follow JAMES M.
Unfollow JAMES M.
Send Message
Share Review
Report Review

LIARS CRIMINAL FEES NO TRAFFIC NO SALES RUN BY ILLEGAL IMMIGRANTS NOBODY SPEAKS ENGLISH ARROGANT LOWLIFE DESPICABLE SCUMBAGS,,,, " DEATH TO EBAY "

Date of experience: September 16, 2023
New York
2 reviews
6 helpful votes
Follow Rajendra M.
Unfollow Rajendra M.
Send Message
Share Review
Report Review

Seller sent me the return Shipping Label. I printed, attached to the box and return the Item through USPS. Only thing is I did not save the shipping label or tracking number since I thought eBay will have all these information since it was sent through eBay Message. Seller filed the case telling not returned and eBay made Seller winner within a week after I filed the return item case. And the case got closed.

I was very busy on that week at work even couldn't open my personal email and case got closed on Saturday and got notice in email.

Later, I went to see the shipping label that sent from Seller through eBay Message, it's redirected to the Case closed. I couldn't see the tracking number or shipping label anymore. I got surprise, eBay should at least give me to see that information. But eBay didn't let me in.

I called two times, both of the time they said I need to provide tracking number. I was arguing saying that it is in the eBay and I couldn't print/see because Ebay redirects to the case closed. But they never listened. They were every time saying I didn't provide tracking number and I was saying it was already in eBay and eBay was not letting to me see or print. EBay customer server appeal dept also doesn't have authorize to see that according to them. Manager also will not have this authorize to see the Shipping label sent through seller. It also not a long time just a less than a week. I doubt it. I promise to the God, I promise to the Bible, I promise to the Geeta that I returned but they need the tracking number which is not letting me to print again from eBay.

I lost $419.95. Now on wards, I will not buy anything from ebay.com and also never recommend to anyone.

Date of experience: August 5, 2017
South Africa
1 review
7 helpful votes
Follow Suna H.
Unfollow Suna H.
Send Message
Share Review
Report Review

I've been a customer of eBay since 2011 and never had problems. However, on 5 Feb 2016 I bought a motorcycle jet kit. When the estimated delivery date as per the seller was exceeded with no sign of the kit, I opened a dispute (13 April 2016) and the seller responded by sending another package with a new tracking number and I closed the dispute believing that this time I will receive what I paid for.
Here I have to state that BOTH tracking numbers are completely useless. All it ever tells you is that the package is in transit. It never even arrives at customs in South Africa, let alone are delivered to me. (Tracking numbers: LJ*******US and LJ*******US)
When the allegedly sent second package once again did not arrive, I tried to contact the seller who was extremely rude and unhelpful. I asked them to please contact the US Postal Service and find out where the packages are, since it was sent by them and they must surely know what happened to it since it didnt even make it to customs. But the seller disregarded this request completely and ignored me ever since.
When I tried to open a dispute since I havent received the second package, eBay just informed me that since I closed the original dispute, I cannot open another dispute plus the time frame for the money back guarantee is exceeded. I have tried absolutely everything to get assistance to no avail. EBay is simply not interested in my problem of having paid for nothing. They keep hiding behind the fact that I closed the original dispute in good faith. My observation is that the money back guarantee is useless. All the sellers have to do is to drag out delivery, and make promises they dont keep and eBay penalises the BUYER for acting in good faith.

Date of experience: June 22, 2016
California
5 reviews
32 helpful votes
Follow Robin T.
Unfollow Robin T.
Send Message
Share Review
Report Review

I love Ebay. The only reason I give it 4 instead of 5 stars is because you have to know what to watch out for - you can run into a bad apple once in awhile but Ebay has a pretty solid system if you know how to use it to protect yourself. Here are a few valuable tips.

As a buyer - check seller 'feedback', (top right hand corner next to the seller name, number next the stars). This is how many people have purchased items from them. You are usually safe if they have lots of feedback. But read the negative reviews if you are buying jewelry, expensive items. Only a few people are diligent enough to discover 'fakes' or "knock-offs'. Also check their seller history and past seller ID's. Sometimes it takes awhile for sellers to get caught selling fakes, etc. so they just change their seller name and start a whole NEW account until they get discovered again then start new again until caught again. But Ebay is usually pretty good about keeping history so unless they change banking info, etc. you will find them under 'seller history'.

You can usually get better deals if you buy from an individual rather than a full time seller so if little feedback, just make sure to stay on top of 'buyer protection' deadlines and policies so if you get burned, you can get your money back from Ebay.

Just because it's a local seller, don't be fooled. Sometimes they buy the fakes from the Chinese or international sellers and resell them under the guise of being local. Check the sellers buying history or feedback as a buyer. You can usually see where they buy from if you investigate their feedback carefully.

Read each sellers policy. Some won't pay for return shipping if they sell you a bad item so then make sure to open up a case with Ebay through the resolution center rather than just working with the seller because if it's fake or 'not as described', Ebay will make them pay for the shipping. I usually open a case if I'm returning to make sure they don't say "I never got it" if I send it back. With an open case, Ebay monitors the tracking number so they can't do that and monitor it and have control over the sellers banking and Ebay returns your money, not the seller.

If bidding, make sure to put your real top dollar price in at the end if the item is super low priced. Sometimes sellers have someone bid on it at the last minute if it is too low or a buyer is waiting on the sidelines to outbid you and you could miss out if you really want it.

Shipping is usually faster than promised. Always add insurance on valuables because sellers can say they sent it, send an empty box, etc. and you can open a case but it can be 'your word against theirs' if the seller has a tracking number. Established sellers won't usually do this but you never know if it's really valuable because one bad feedback won't hurt their score much.

You can get great deals on Ebay but if it's too good to be true, remember, you are dealing with the public.

Date of experience: March 23, 2015
China
1 review
0 helpful votes
Follow Daisy X.
Unfollow Daisy X.
Send Message
Share Review
Report Review

Better portable charger. It can use over 85% battery. Brand items, can offer one year warranty.

Date of experience: September 22, 2016
Pennsylvania
7 reviews
14 helpful votes
Follow Julianna W.
Unfollow Julianna W.
Send Message
Share Review
Report Review

GREAT place to find wonderful bargains and sell items - I really can't say enough great things about ebay.

Date of experience: September 7, 2012
Nevada
10 reviews
3 helpful votes
Follow Pamela F.
Unfollow Pamela F.
Send Message
Share Review
Report Review

We sell our cloth pots off of Ebay. Thank you for helping
To make our business a success.

Date of experience: October 30, 2015
New York
1 review
1 helpful vote
Follow Ihor P.
Unfollow Ihor P.
Send Message
Share Review
Report Review

Ebay incorrectly counts shipping of the items, I paid double pay for shipping by UPS. This is crazy

Date of experience: March 20, 2016

Overview

eBay has a rating of 1.7 stars from 3,486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eBay most frequently mention customer service, negative feedback and credit card. eBay ranks 179th among Auction sites.

service
867
value
790
shipping
739
returns
706
quality
743
+521