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Illinois
1 review
5 helpful votes
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EBay stole my money!
April 25, 2015

EBay stole my money!
I am livid I had placed an order for some Georgetown 11 Jordans. I place this order on April 15th I was told the package will take 5 to 10 business days my package supposably was delivered but once I got home from a hard days of work it was not there I contacted eBay they told me they would open a claim they did so and because their site shows it had been delivered I was denied my refund. I had only one mix up where somebody had stolen the previous package of mine that I had ordered from eBay after that they told me the post office would no longer be handling my deliveries I even had a post office lady show up to my house and say we will no longer be handling your deliveries and after that I had ordered two items off of ebay 1 pair of shoes and hair dye no problem before sign for and delivered after wasting my hundred and eighty dollars for a pair of shoes that I didn't receive I am out my money and I am out my shoes eBay customer service was rude I contact the seller rude as well I feel f***** over no one is helping me no one is even listening to what I have to say so I'm sitting here both items I don't bring my cash and shoes itself.

Date of experience: April 25, 2015
Michigan
1 review
1 helpful vote
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E bay phone number not working no more. Can not get ahold of e bay... out of control sellers... now... good luck with e bay... now a junk company...

Date of experience: November 9, 2020
Texas
2 reviews
5 helpful votes
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I ordered an item from a seller and never received it. The seller wouldn't assist in resolving the issue with the shipping company even though they were a reputable seller. "eBay Buyer Protection" doesn't do anything for you. Here I am buying a TV from their site, never receiving a TV and they also, DO NOTHING TO HELP. All they say is that the case is resolved because the shipper shows that it was delivered. Well guess what. It wasn't...

So I'm out the money I spent on the TV. All I can do is issue a bad review for the lack of customer service, and I get an email from eBay saying the review has been removed. So basically, you cant trust the reviews on ebay as they'll just remove it if it's bad.

Here's the text from the mail.

Recently, you opened an eBay Buyer Protection case for Changhong 40" 1080p LED HDTV - LED40YC1700UA. We also received the feedback you left for the transaction, but it's been removed from the seller's feedback profile because of a recent decision on the eBay Buyer Protection case.

Date of experience: December 12, 2014
California
1 review
5 helpful votes
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EBay Inc
NASDAQ: EBAY - Aug 14 4:09 PM EDT

1 year ago $53.11 Today $28.26

Paypal Holdings Inc
NASDAQ: PYPL - Aug 14 4:09 PM EDT

1 year ago $36.71 Today $38.14

Date of experience: August 15, 2015
California
2 reviews
6 helpful votes
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Sucks...
June 23, 2018

Ebay used to be great, now "Fee-bay" is a great place to be a buyer, and a terrible place to be a seller- the seller protection is almost nill...

Date of experience: June 22, 2018
GB
1 review
0 helpful votes
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Sold several Items today to have my payment with held untill seller reccives item

How is this lawfully allowed I have sold an item so should get payed befor I send out

Total joke

Date of experience: April 30, 2023
Washington
4 reviews
3 helpful votes
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A site with great customer service and support, as well as, great customer satisfaction and poroducts.

Date of experience: August 3, 2015
Kentucky
1 review
0 helpful votes
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You can't reach a human being, and for many an issue you need one.

They are simply put: HORRIBLE and should be removed from online

Date of experience: June 6, 2022
Ohio
3 reviews
1 helpful vote
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Ebay is a good site (ofcourse), the only problem is that the sellers aren't honest. Just make sure you do a quick research before ordering something.

Date of experience: July 2, 2015
Florida
2 reviews
8 helpful votes
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Use to be a power seller there. Then with all the changes... DSRs... angry buyers... HIGH fees... I left.

Date of experience: March 13, 2011
Nevada
1 review
0 helpful votes
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Just purchased a book from thcbmay2 arrived within 4 days and was exactly as stated. Thank you. Looking forward to purchasing again soon

Date of experience: November 14, 2016
Tennessee
1 review
1 helpful vote
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In all seriousness you can make money every month! It's Easy! Let us change your life! Click link NOW!... http://IncomeDoze.com/?refer=*******

Date of experience: November 23, 2017
New York
2 reviews
7 helpful votes
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Out of 10 orders in general I getting scammed twice. At least paypal return money after some time. Anything else is good, especially trusted sellers.

Date of experience: April 3, 2015
Alabama
6 reviews
1 helpful vote
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Prompt service
November 9, 2022

I enjoy the great deals on Ebsy, I'm retired and it makes life easier to order quality products, timely arrival!

Date of experience: November 9, 2022
GB
2 reviews
0 helpful votes
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I also ordered bike parts they never arrive on time. You have to do smth with your delivery service.

Date of experience: September 20, 2021
Pennsylvania
1 review
0 helpful votes
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They over charge then hold your money saying it protects while you have proven the buyer acknowledged reciept of goods with no recourse.

Date of experience: August 17, 2022
Massachusetts
2 reviews
5 helpful votes
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I have been buying items from EBAY since 12/18. I finally realised they are running a Criminal Enterprise. When I had issues, and was told by "Wendy" I won the case based on eBay's "bogus" money back guarantee pledge. Then I followed her instruction's not to contact the Corrupt Seller for three DAYS That SELLER who is know as member "thesixfees8017". Never received shipping label. Marco of ebay service told me thesixsfees told their investigators that i broke the clock. Well after a discussion, MARCO told me they must have lied and I should have won the case. I next called Wendy ebay resolutions. She was speechless and sorry i did not win. PAYPAL is involved. A customer of theirs, Cannot contact the. ELECTRONIC WALLS. In my case as well. PAYPAL Paid a Company from China that they are FULLY aware. It's a SCAM Co. That PAYPAL assists in Completeing the crime by using YOUR money to PAY FRAUD CO. Hence PAYPAL Conspiritor. Retired Law Enforcement Officer, to which I will Expose and hopefully the guilty will be shut down.

Date of experience: February 7, 2019
Puerto Rico
2 reviews
1 helpful vote
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Is the place where I look in first place, when I need to buy any kind of Thing, mainly computer and tablet accesories, car parts and other stuff.

Date of experience: May 1, 2017
North Carolina
1 review
0 helpful votes
Follow Cameron H.
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I have been an eBay seller and buyer for 10 years. When they went away from PayPal as their payment processor, everything went down hill. Not only have their fees gotten ridiculous, but they hold your money for ungodly periods of time. They place holds on your funds all the time as well. Most recently I sold a PSA 10 NFL card for $79. I received notification, purchased shipping label through eBay and put it in the mail. When I checked my funds, I discovered they were being held, and I needed to read my messages. I went back several months and found a message I missed that they needed me to submit a copy of my government issued ID and bank statement. So I did. The next day, eBay suspended my account with no explanation stating it could not be appealed. Furious, I called eBay's customer service and after 3 tries finally got a human in who knows what country. I was put on several holds and finally ended the call after 45 minutes of dead air. I called back later and spoke to another person, who after 30 minutes informed me that experts couldn't verify my ID was valid. IT'S A MAINE STATE ISSUED REAL ID! Clearly their EXPERTS aren't that smart. He told me they had to submit my information through social security or some whacked out excuse and that I might be paid in 6 months. Even told me it was illegal to pay me. Illegal? I provided a valid MAINE ID and my legitimate bank statement matching names and address. This is corporate theft, and for people like me, they can get away with it, because "who is going to sue them?" I'm now out a card, I wasn't compensated for it, and I cannot even access my account because they shut it off. How's that for a reputable company? EBay needs to be held accountable for this crap. They ship their customer service overseas, steal money, and hide behind federal laws. Well, if you aren't competent enough to verify a United States issued drivers license, then you shouldn't be allowed to do business in our country. I hope this company crashes and burns, because stealing money is stealing money even if you hide behind a fortune 500 label.

Date of experience: April 25, 2022
Georgia
1 review
17 helpful votes
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I have been an Ebay Seller off and on for years now. Last year I took it serious to help pay for my two daughters college. Ebay was a second job that became such a dissappointment. I am a great seller with over 1100 feedbacks most from this year and last year. I was a powerseller and a top rated seller. I worked hard to take care of my reputation and business. All it takes is less than one handful of people to lie or steal from you and you loose your power seller and top ratings. Lakelandgifts is my ID check it out feedback has been great, but if you as a buyer leave less than 5 stars than Ebay dings the seller and eventually limits the number of items you can sell. I have over 1100 satisfied customers, this doesn't matter its the tiny few people Ebay listens too. The majority getting thrown under the bus for the small minority. Ebay limited me on the number of items I can sell to only 70 per month. All because of a few and I mean few like 7 people in a one year total that left me less than 5 star ratings. I have called Ebay 3 times and NEVER have they satisfied me with this problem or any other problem. Even an outright lie from a buyer and proven as a lie did not matter. Ebay is NEVER for a seller. As a buyer you get all kinds of help etc. Without sellers there are no buyers. As more and more great sellers experience the new system changes which began in April 2011 and all the fee increases, you as a seller will see their bottom lines disappear. I have never in my life experienced a more greedy company than Ebay. They need to go back to their grass roots and remember where they came from. I am looking to sell somewhere else and its sad that many of my great customers are suffering because of Ebay's limits and changes. It not only hurts you the seller but eventually you the buyer in the long run. With the new fee increases Ebay and Paypal are taking over 15% of your total selling price plus shipping and don't forget the crazy insertion fees. I enter everything into Quicken to see my bottom line, and it has decreased tremendously. I need to sell elsewhere I hear Ebid.net is catching on, if thats so may God Bless them. Thanks and I hope this helps you as a seller looking to sell items online.

Date of experience: June 4, 2011

Overview

eBay has a rating of 1.7 stars from 3,486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eBay most frequently mention customer service, negative feedback and credit card. eBay ranks 179th among Auction sites.

service
867
value
790
shipping
739
returns
706
quality
743
+521