eBayReviews 3,487

Ebay Sux I will not sell on there anymore I sold A item and shipped to the address then was told dont ship to that address it is only for UPS. So my item got returned he wonted his money back and opened A case he said he never got the item and wonted A full refund Ebay gave him A full refund form my account now im out of $11 for shipping and the seller fee
Also my daughter sold A phone on Ebay and they clamed it dont work and took money from her account and gave to them so she was also out shipping cost and seller fee

I recently sold an expensive, brand new item (several hundred $) which was never worn and still had all original tags. I shipped it from Canada to US. He proceeded to use the "money back guarantee" loophole. He had no valid grounds to get his $ back as proven by all the photos of the item and the fact that I specified No Returns in my ad knowing that it was new and there would be no reason to return it. Ebay did not investigate the case just gave him his hundreds of dollars back.
Now I have no payment, no canada goose down parka, no help from eBay and the buyer is ignoring all my attempts to contact him to get my parka back which I now know he never had any intention of returning! And Ebay will do Nothing.
Not only will they do nothing to help me get my product back they want me to pay them their commission!
Remove all $ and access to your $ from the reach of ebay AND paypal. They work together and are thieves!

I went to finally utilize my credit from selling my clothes just to find out that they're closed? They had no problems sending out emails to get me buy their clothes, but couldn't bother to send a message to tell me to request my money?

Seems like more than just bad business. Can a company just post on their website, without directly contacting their customers, and give only 30 days for compliance? I see the makings of a class action lawsuit here...

AS A SELLER: Eba used to be fair. Fees, back and forth feedback, real people to talk to. Now it takes out so much in Fees and Paypal fees, one ways feedback from buyer, holds sellers hostage, rules always changing, makes it hard to compete with all the overhead. NO DIRECT PHONE NUMBERS FOR HELP

AS A BUYER: You can certainly get good deals and safer than Craigs list. But your experience is as good as your seller's service. They stand behind purchases for Buyers but really do nothing to protect sellers.

THEY NEED PHONE CONTACTS NOT THOSE ANNOYING FORMS AND FAQ

Bought an item on eBay, it was broken. So after reading Ebays advice, ie contact seller first and see if it can be resolved, and sellers advice, contact them first before raising it as a problem, I returned the item to seller. They told me to send it Recorded service and get proof of postage, I did and it was £11.99. Post office explained it was 1 cm over size so had to go into next postage bracket. I had used same packaging. I had to be guided by post office charges, it was not up to me! When I contacted seller they said it was faulty but they wouldn't refund full postage, only £3.57, so I am £8 out for pocket because seller sent me broken clock. I contacted seller and they said I should have gone through eBay to return it, it would only have costed £2.99. Too late now. I rang eBay and they said returns postage costs was up to seller and buyer, they couldn't help... Then why don't they remind you of this when they tell you to resolve matters with seller, I foolishly thought the seller would honour our verbal agreement for full postage refund... Buyer beware... eBay won't help!

I own a car dealership in ohio and i purchased two sets of headlights for a g35 coupe. When i received the box it only had 1 set of headlights in it. The seller wouldnt return any of my calls and
I tried to get ebay to step in and they wouldnt do anything either. It took them 10min to tell me were looking into it and then sorry we cant help. Be aware if you order more than one item you will get no response from the seller and good luck getting your money back. So i paid $599.90 for a set of
Headlights that cost $299.00

I have made a few substantial sales through eBay but they are not seller friendly. I've had situations where someone puts in a bid but never end up paying for it and eBay still charges me selling fees upfront until it gets resolved by opening up a case. And the annoying part is if you want to request a refund on your credit balance, you have to call the customer service number where you wait for ages for someone to pick up. I don't know why they make the selling process so difficult and convoluted. It's like they have something against sellers. I know a lot of fraud happens on eBay but buyers are just as likely to be fraudulent as sellers.