eBayReviews 3,487

I called eBay to appeal an unfair bad feedback. She and other reps laughed at me! She was slurring her words saying "there's nothing we can do"... laughing... not to mention her giggling preppy fake voice! At first, she said, "Hi how are you?" I said "could be better". She laughed, "aw that's not what I like to hear." Terrible service! Called again, different girl (sounded new)... she told me "we always side with the buyers"! Finally a rep admitted it! EBay will NEVER help it's sellers! They are all about money! I used to think differently, but this is my first time calling about feedback... and it was an admonition.

I purchased and paid for an iPod. The item was never received, so I opened a dispute. Ebay quickly resolved in the seller's favor. After wasting hours on this, I'm done with Ebay.

I recently purchased on EBay (from a company calling itself American Rhino) a dog Halloween custom for $20. When it arrived it was too small, so I contacted the seller by email and asked to exchange the item. The seller refused to deal with me and directed me to EBay. After 2 calls to EBay over 2 weeks, I was finally told an exchange was not possible because the larger item had already sold out. So now it was just a matter of making the return. After two more calls over a period of 2 more weeks, I finally got an email from EBay supposedly offering directions how to return the item. The link with instructions didn't work, so I had to call EBay a 5th time only to learn I was expected to pay for the return of the item. In other words, I was being directed to pay $10-20 in return shipping costs to get a $20 return. Needless to say, this has been a horrible shopping experience and I do no plan to ever purchase anything on EBay again!

Bought this JLS-2016 Electric Airsoft Pistol from a seller on eBay for $19.00 but it's not worth 19 cents it should come with a case of super glue to keep it together parts break off it the clip is junk also BB fly out of the clip before you get it in the gun the gun jams all the time, the pistol looks great but that is all it is good for is to look at for actual shooting and having fun with it is junk I would rather have a sling shot. Thank You

I was scammed by "cooldeal88" on eBay.com. Paid $200 for two cell phones that I was told were ready to be used in North America, and were supposed to be in English. When phones arrived, after waiting over a month to receive, both phones were in Chinese, and when I went to hook them up, I was told the brand was not compatible with North American markets.
I contacted the seller and explained my problem and was told to ship them back and once they got the items, they would refund my money.
Here it is, almost two years later and I am still waiting to be reimbursed.
When I contacted eBay to tell them what was happening, they informed me that my 30 days I had to make a complaint had passed and that I was SOL! When I tried to explain to them that my order did not arrive until well after the 30 days, they told me that it was my problem, not theirs, and that maybe I should not order from countries so far away that takes so long to deliver.
I would caution anyone wanting to make a purchase through this shady company to reassess your options before spending any real money on this site: unless you have money you want to literally give away!

I've sold around 100 items on ebay and bought a fair number too.

Good: As a marketplace, Ebay still seems to be the best place to buy and sell unusual items, or find mainstream items at a discount if you don't care where it comes from. There is substantial buyer demand for the right items and eBay is not dead in any sense.

Bad: As a seller, Ebay's site is very buggy. This is endlessly frustrating. Listing items is frequently met with bugs in the listing page. And Ebay doesn't care. The site is dated and difficult to navigate.
Seller fees are not outrageous but they are quite high (10%).

Customer service is also poor and is known to side with the buyer.

The ratings system is better than it used to be, but a corrupt seller can still have your negative feedback removed even if it was perfectly valid.

If I could find a better platform to sell my items, I would gladly leave eBay.

I opened a case against my buyer because after I told him NOT to buy the item (a winter coat) he went ahead and purchased the coat. Per his email he said that he didn't care if it was pre-owned as long as it fits him. The coats was NOS= New old stock. He took a magnified pic of the sleeve and claimed it was used. I told him the truth, that the coat was not used, it has been in a closet. Ebay didn't bother to look or read the emails. When I called she told me that they have to side with the buyer. Its so f* screwed is not funny! Now I am out the shipping to the buyer and the return shipping!

Ebay used to be good but onbiously they did not improve during the last years. I rather use Amazon.com instead and hardly visit eBay.com anymore. Interface is still the same as many years ago, they failed to improve and to modernize. Oh one thing chaged since they launched many, many years ago: You find mostly power sellers and if you try to sell something as a private person, you see many disadvantages compared to those "PowerSellers". The idea was a revolution, now it is only old fashioned and no fun anymore!

I bought an Iphone 4s from ebay and paid on 18 Oct. I received a faulty product and the next day itself i registered a complaint. ID *******. Ebay and seller Efor India are making me run from pillar to post and blaming each other. Eforindia said they are ready to replace but it has to be processed through ebay. I asked ebay for a refund and they say I have to send the product back to the seller. I AM NOT doing that because back in June I sent another wrong product back and I never heard from seller or ebay ever again. I let it go because it was only Rs. 450. Help!