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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
Nevada
3 reviews
24 helpful votes
Follow Mesha D.
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I don't like the way I was treated as a seller on eBay. I will go elsewhere to sell my stuff.

Date of experience: October 5, 2015
California
2 reviews
3 helpful votes
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Ebay Motors Sucks
October 5, 2015

DO NOT BE FOOLED BY THEIR WARRANTY. IT IS SO COMPLICATED AND INVOLVED IT IS EASIER TO JUST NOT BUY THE VEHICLE. THE DAMAGES TO MY CAR WERE WATER THAT WAS NOT REPORTED BY SELLER AT ALL SO THE CAR WAS WATER DAMAGE SO BAD IT SHOULD HAVE BEEN SALVAGED. EBAY WANTED ME TO GET AN ESTIMATE AND UNLESS THE ENGINE OR TRANSMISSION DAMAGE WAS OVER $1000 THEY COULD NOT HELP. EVERYTHING ON THE CAR WAS CRUMBLING APART. IM OUT $10K FOR THE TRUCK AND THE REPAIRS ARE WELL OVER THAT BIT BY BIT. PLUS EBAY ONLY WANTS YOU TO TAKE THE VEHICLE TO A DEALERSHIP OR CHAIN REPAIR COMPANY AND YOU CANT PAY FOR THE REPAIRS SO THE VEHICLE JUST SITS AROUND. WHEN IT SITS AROUND YOU CANT DISTINGUISE THE DAMAGES... YOU CANT WIN! SCAM!

Date of experience: October 5, 2015
New Jersey
1 review
3 helpful votes
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Poor handling of disputes
September 30, 2015

I sold a gift card. Buyer claimed it was empty. It wasn't. I tried to communicate with buyer, they did not respond. As I had my card back full of funds, I refunded the buyer. I left buyer negative feedback about what a hassle the whole thing had been. Buyer retaliated by saying I sold her an empty gift card. I contacted ebay to have it removed. I had evidence that gift card was full. They said it didn't matter what the truth was, whether the card had money or not. In their opinion I did not work with the buyer enough to show them "how to use the product". SO after MUCH hassle and headache I was left with a review saying I sold an empty gift card, regardless of proof opposite. I thought I did everything by the book, and I still got screwed. It didn't matter who was "right", only that the incompetent person who couldn't figure out how to use a gift card didn't receive proper "help" from me. Bad review stands. I am cancelling my account and never using this service again. They don't care to protect those who are in the right.

Date of experience: September 30, 2015
Washington
2 reviews
13 helpful votes
Follow Samantha H.
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Revoked? Really?
September 28, 2015

I had my selling privileges revoked back in 2013 because I started another account, linked it to the main one (which is perfectly allowed) and started trying to dropship (which also, according to the policies I scoured beforehand, was allowed).

They revoked selling privileges for both accounts with no warning or information on WHY it happened. I called them recently to try to get it removed because I really need to start selling on there again, and I was told that it was permanent and that I should sell on a different auction site but i could still buy on eBay! Are you kidding me?

The customer service guy I spoke to was not helpful at all and for most of the call just kept repeating himself instead of giving me actual information. When I finally got a bit angry he finally told me that they were revoked because one of my accounts was caught trying to get around eBay policies, but would not tell me which ones, and would not let me do a thing to fix it.

Now, if this was a second or third strike I probably would never have tried to get my selling privileges back, however I have NEVER been banned, suspended, had listings deleted, or gotten into ANY trouble in the years I was using eBay before this happened. Additionally, I have an account that has ZERO negative feedbacks. I guess I just do not understand why they won't work with me, when all I want to do is go back to selling and not just making myself money, but THEM as well?

Date of experience: September 28, 2015
India
1 review
4 helpful votes
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Worst in everything
September 28, 2015

I ordered a back panel for my phone but the quality was not up to the mark i raised a refund claim nothing happened just customer agent called and directed me to call seller no response from seller the product is worst never ever buy from e bay all this refund is bull $#*! they will steal you hard earned money just stay away from them fake m****f***

Date of experience: September 28, 2015
West Virginia
1 review
2 helpful votes
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I want my credit!
September 28, 2015

I was never notified by Twice that they were closing and I have $30 of store credit for returned items and was in the process of moving during the time they posted the letter online in July. They basically gave people a month to figure it out and request a check... then stole our money or merchandise if they werent contacted within that time frame, now with no way to contact them. $30 isnt a lot but it's mine regardless. Bad Business!

Date of experience: September 28, 2015
India
1 review
6 helpful votes
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The biggest mistake I did in my life is bought a product [laptop - HP Pavillion 15 Touch 4th Gen i5 12GB Ram 1TB Hdd Win 8.1 1.5GB Intel Graphics**************) - Price: Rs. 37,602.00)] from eBay, I will make sure that my family, friends, colleagues etc. will never buy any product from eBay.

EBay simply don't know concept of buying products online, let me know you - first is saving time. I had requested replacement of my product and you USELESS eBay simply emailed me after 7 - 8 DAYs saying I have to dispatch my product to the seller by myself. If I had that much time then why I had used USELESS eBay. And in your email you stat that if I will not dispatch that product within 5 days of receiving your mail you will cancel my replacement request. HELL.

After dispatching faulty laptop I had requested for replacement and guess what, what I got in replacement - a broken laptop.

I had returned the broken laptop to the seller using same way - courier by myself to the seller. And seller confirmed receiving of broken laptop. Now story starts from here - this time I had requested my HARD EARNED MONEY back. I had provided all details - images of broken laptop and receipt of courier but TILL DATE EBAY HAVE NOT RETURNED MY MONEY TO ME.

From 07th September 2015 I am requesting eBay to return my money and called approx 8 - 10 times to their USELESS customer care but still I am struggling with my refund.

Is this a way to do online business?

Date of experience: September 28, 2015
Nevada
5 reviews
4 helpful votes
Follow chris j.
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I love the website but hate how its run only with paypal

Date of experience: September 27, 2015
New Zealand
2 reviews
13 helpful votes
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Losing its lustre
September 24, 2015

I used to love Ebay but its losing its lustre. Ebay does do a reasonable job of ensuring you are happy with your purchase. If you have an issue with a seller Ebay's dispute resolution system mostly ensures good lines of communication between you and the seller and Ebays team.

That said making the buyer return goods that simply don't match what was offered and at their expense is not on.If the seller wants their questionable items back it should be on them to meet the cost. Assuming of course the buyer can prove his/her case and this is not normally not that hard.

I have found in the last six or so months there is an ever increasing presence of shifty sellers on line. Especially from Hong Kong/China. So much so I'm for the most part no longer willing to buy goods from this region. By contrast UK/US sellers seem to be for the most part honest and I have rarely had reason to doubt them.

In summary Ebay is, in my opinion, a step up from sites like Alibaba but it needs to do more to police its sellers and come down harder on those who don't do the right thing by the customer.

Date of experience: September 24, 2015
Arkansas
1 review
5 helpful votes
Follow Piss O.
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Ebay customer service sucks
September 24, 2015

Lol I've spent hours on the phone with them! Them saying they care about the customer is like Hitler saying he loves the Jews

Date of experience: September 24, 2015
Arizona
3 reviews
11 helpful votes
Follow Peggy D.
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Greed and lack of respect for the sellers has ruined the Ebay experience, at least for most of the sellers anyway. If you buy new things from a foreign country, in bulk, and sell in bulk, yes, Ebay is THE place for you. If you are a small business or an individual trying to reduce clutter, forget Ebay. The Rules, Regulations, Changes, and the highest fees ever have changed Ebay from an on-line auction site to an on-line catalog filled with cheap, foreign made products. Sure, you can still find something you are looking for now, but in the years to come, greed will have driven away even the steadfast sellers who remain today. I would comment on their customer service, but there isn't any. At least not for a seller.

Date of experience: September 21, 2015
Massachusetts
1 review
6 helpful votes
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Buyer Biased
September 20, 2015

EBay IS a great place to sell some items & make some extra cash HOWEVER their "Buyer-Biased" return policy is THE worst policy I have ever seen. Almost always siding with the buyer if there is any issue whatsoever That certainly is not fair to the seller who comes across that shady buyer that knows how to work eBay's policies

Date of experience: September 20, 2015
Georgia
4 reviews
26 helpful votes
Follow S S.
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Well, it's certainly a legitimate site that you can make money on. Your success largely depends on whether your items are sale worthy and how much inventory you have. Some people make a little extra money here and there. Others have warehouses full of items and make hundreds of thousands a year selling on ebay.com. Your success depends on YOU rather than ebay.com itself. I've had some items on there, and some things have sold. You get paid just like you expect. The only reason I don't give it 5 stars is the fee structure is a bit steep. That certainly will not keep you from making money, but it's enough to make note of it.

Date of experience: September 19, 2015
Michigan
1 review
3 helpful votes
Follow Charles F.
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EBay Inc and it's CEO John Donahoe along with top rated seller "HubcapJoes" is suspected of using Racketeering and "In Your Face" Mafia Style Tactics to attack critics who expose eBay corporate wrongdoings. Please see this article for proof: http://bit.ly/1LotLmV

Date of experience: September 19, 2015
Florida
5 reviews
17 helpful votes
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Who doesn't shop eBay?
September 17, 2015

So much available - great prices that are negotiable. Love it.

Date of experience: September 17, 2015
Missouri
10 reviews
220 helpful votes
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Great but be careful
September 15, 2015

On ebay you can find everything your heart desires. Prices are negotiable, very often you stumble upon a great deal BUT also you can stumble upon a risky seller who is looking to tip you off. You have to be careful and do you research before you buy anything

Date of experience: September 15, 2015
South Africa
2 reviews
19 helpful votes
Follow Sash G.
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I ordered an item some time ago from SkiersBoard, they sent me tracking information for what looked like a completely different item.

After waiting well over a month, I requested they provide details as to where the item was as it had still not arrived. All I got was a rude, arrogant response from the owner stating that I must wait.

I then informed him that, should it not arrive within time, I will have to escalate the dispute to PayPal, a few emails later he became aggressive & informed me that that "I will get whats coming to me" in a vengeful tone.

In short PayPal refunded me, when the owner refused.

I have been using eBay for many years & this was the worst experience I have had.

Please, everyone - do yourself a favour & avoid purchasing from SkiersBoard.

Date of experience: September 15, 2015
Tennessee
1 review
2 helpful votes
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I want the credit I'm due!
September 14, 2015

I want my credit on the items I sold. I see that the company has closed but that gives them no right to take my credit from the clothes they sold on their site. Does anyone know who to contact?

Date of experience: September 14, 2015
Netherlands
5 reviews
6 helpful votes
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Not best service!
September 14, 2015

I'm not very happy with their service. There are lots of sellers who have high rank, but still in reality they never send it to me the paid order I've made.

Date of experience: September 14, 2015
Kentucky
3 reviews
0 helpful votes
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AWESOME
September 14, 2015

I'VE BEEN ORDERING AND SELLING A FEW ITEMS ON EBAY NOW FOR A LONG TIME AND I HAVE NEVER HAD A PROBLEM THEY HAVENT RESOLVED. LOVE LOVE LOVE IT!

Date of experience: September 14, 2015

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
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