EaseMyTrip

Most horrible experience, my god, god only saved us
This site gave us an unreliable driver his car all of a sudden broke down at 12am and for one hour we stood out on the highway, where nobody passed by on top he took extra amount. We called ease my trip to share this concern they said we can't book another as it is not our problem, living the ladies alone on the road which is unsafe. They have not yet refunded my amount in total. I wasted my money all way long spending extra money spent on the hotel charge. Hypocrites!
The hotel we booked was not cleaned.
This company won't be blessed and will have curses upon them for such incident.

I am traveling with my 3 years old daughter. After my booking, Saudi airlines re-scheduled my flight. As per revised re-scheduling by Saudi Airlines, I have 24 hours layover between airport. From past 22 days, I am trying to re-schedule an alternative flight with ease my trip. I am getting no proper response.
There escalation team are worst doesn't know how to handle query. No one wants to take responsibility.
All are doing only one thing that is transferring call from one to another without handling the query and without providing solution ask customer to wait for multiple times.
I will never suggest anyone to book ticket from this website.

We have listed our property on Easemytrip but there are issues in the listing which we are trying to get corrected by them. It's been 3-4 months now everytime we contact them, either they said it will take time or mostly they do not even urge to respond back. After keep chasing them for the response to my emails and phone calls, We have realized that this OTA is not even an active or value for money. Their customer service is very pathetic. I will never recommend using easemytrip to anybody.

EaseMyTrip has a consumer rating of 4.32 stars from 459 reviews indicating that most customers- cont. ******* 791 716...//are generally satisfied with their purchases. Consumers satisfied with EaseMyTrip most frequently mention good service, best app and social media. EaseMyTrip ranks 12th among Travel Search Engine sites.

Booked my ticket through ease my trip on 03.11.2020 with booking id-EMT******* but the name of wife was missing in boarding pass, for that I have to miss the flight and I haven't got any refund yet. I had to make another flight ticket for next day with double fare and had to wait at airport for long hours, stayed at hotel during the pendamic situation. I have sent several mails to customer care and CEO of this company but nobody cared. I have called customer care people several times but still no resolution. It's a pathetic experience I must say. They have cheated me. Will recommend everyone not to book tickets through this site.

I have booked on of the ticket through Easemytrip online travel portal before corona pandemic and all flights has been called off so my ticket and travel date automatically cancelled due to non operation of scheduled flights from Ixb to Dxb on May 2021, however airline and travel portal have to refund full amount but after more then 7-8 months continues follow up they refund 1687 which is not acceptable.
Poor and pathetic service.

Not a good experience with the customer support its soo pathetic
This is in regards to the Booking id: EMT*******
My status is showing a refund for 11 Days but funds not credited yet.
They only send me automated messages that they are handling my query. No constructive feedback
Highly disappointed

This is a disgusting enterprise. I'm shocked that they haven't been dismantled yet. Just read the reviews online - countless people experiencing the same thing. Paying a lot of money, never receiving the flight. Never getting confirmation, never getting their money back. Or being asked to pay EVEN MORE MONEY to get the flight they originally paid for?! Perhaps even worse, some people were issued a flight ticket, got all the way to the airport before realising the ticket is completely fraudulent. I am reporting these fraudsters to every avenue I can possibly conceive of, but I'm just shocked that they are still operating. I'm leaving every review possible to try to save some people from experiencing what I have. I got my money back - thanks to PayPal - but countless others have not. They should be absolutely ashamed of themselves. But you know they aren't - they're laughing all the way to the bank. Still, SHAME ON THEM!

I have been trying to get hold of easemytrip in order to alter my return flight and have had little to no response from anyone on their team. I have been attempting this for nearly three weeks and am getting very close to having visa issues because of this lack of customer care. I find this attitude deeply unsettling and grossly unprofessional. Considering the I am well within my rights to apply for this alteration, they are breaching the company policies and terms and conditions stipulated when purchasing the ticket.
I have attempted many times to use the online portals to make these alteration, each time I am unable to as the software does not work properly on their app, or their website.
Terrible experience all round, if I could rate it less than one star I would. Operatives from this company outright lied to me when purchasing my flight. AVIOD AT ALL COST

I booked non-refundable air ticket through 'Easy my trip' in Air India airlines. I cancelled the ticket and there was cancellations charge of Rs 8354/- per person intimated by 'Easy my trip' where as before cancellations,I checked through 'Air india' web site and it was mentioned that Rs 4000/- per person will be the cancellation charge. I complained to 'Easy my trip' for over charging. They informed that '' Air India" should be approached for clarification. When contacted ' Air India', they stated that since ticket has been booked through a travel agency, I should get clarifications from Travel agency only.
Thus, what ever cancellation charge amount mentioned by Travel agency, that became final. There is no means to find out the actual cancellation charge.I even requested 'easy my trip' to submit a proof that 'Air India actually charged an amount Rs 8354/-. But they just took their stand for me to contact 'Air India office only.
Thus my advice is that to book a non- refundable Air ticket through a travel agency, all precautions need to be taken to avoid excess cancellation charge imposed by travel agency.

Its a money looting travel company
Its a money looting travel company, charging double for reschedule on your website and even their agent quotes more than the airline, even after sharing screenshot. At the end changed ticket from the airline at far lower price than this company and the reason they say is price is dynamic whereas this dynamics does not work in reschedule charges. Just trying to bluff people

Regarding the lounge policy, please check with them before booking the tickets. The lounge is available only in the city of departure and two hours from your departure timing. This is not mentioned anywhere and they expect you to have this knowledge on your own.
I selected a seat and made the payment of 150Rs. The payment went through but did not get a confirmation. I tried explaining the same to the support via multiple calls, chat and whatsapp. I guess I am very bad at explaining my problem or they are very well trained to turn a deaf ear to my questions.
Finally, I have asked them not to return the amount and keep it to themselves.
I will never use ease my trip again, even if it means that I end up paying extra money. Peace of mind is more important than a few hundred rupees.

I have booked my daughter ticket for USA thru Ease my trip.Her united airline's flight was via Toronto ( 5 hrs stayover).During check-in at Delhi airport airlines people asked for a transit visa of Canada which we were not aware of and not informed by ease my trip or united airlines. So my daughter was not allowed to board the flight and finally, we have to book another flight by a different airline at double the price. Now we are trying to get a refund from ease my trip for one month.But no positive response.They are telling that you will get mail.We got so much harassed and we lost so much money without our fault.We are frequent international flyer but never experienced need for transit visa for a change of flight.