Dieter E.

I have been trying to get hold of easemytrip in order to alter my return flight and have had little to no response from anyone on their team. I have been attempting this for nearly three weeks and am getting very close to having visa issues because of this lack of customer care. I find this attitude deeply unsettling and grossly unprofessional. Considering the I am well within my rights to apply for this alteration, they are breaching the company policies and terms and conditions stipulated when purchasing the ticket.
I have attempted many times to use the online portals to make these alteration, each time I am unable to as the software does not work properly on their app, or their website.
Terrible experience all round, if I could rate it less than one star I would. Operatives from this company outright lied to me when purchasing my flight. AVIOD AT ALL COST