Bought ticket, money was taken from account and next day I was informed that price has significantly gone up. Was asked to pay more or cancel booking. I cancelled booking based on full refund guarantee in 24-48 hours on email. Its more than 48 hours, no refund received and called several time to the company for update and not getting any proper response on real timeframe of refund.
Its the worst company I have ever come across and would never recommend for booking your tickets.
I had 3 people on my itinerary, I cancelled one person and trying to reschedule other 2 people which I'm not able to do it online. I have been chasing on call /chat /email from 2 days and keep getting the same response "you can changes it online" which clearly I don't see an option. Customer care support don't understand the issue/system well, very frustrating and unpleasant expertise.
Hi Manjunath J.
We apologize for the inconvenience caused to you. Kindly DM us on our what's app escalation no. 9355030325, So that we can assist you accordingly
Promised a refund and I never got it. They keep saying they are looking into it but not sure what needs to be looked at... all receipts and documentation were given. It is just a delay tactic. Youre better off booking elsewhere.
Dear Ma'am,
Kindly allow us some time we will do the needful as promised to you.
This site is doing some great work as they are growing their happy customer base day by day. They are customer friendly and immediately take action on any query. I myself have experienced that. I have been using their services for quite long now. Keep up the good work. Hope to get served
Dear Sir,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.
Go make your hotel, flight and now even train bookings with this wonderful travel portal. I like the services provided by them and the way they have designed their website and mobile application. In a nutshell you can say it's a nice travel booking portal
Dear Samta,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.
They are the most incompetent tour booking agent ever. They lack knowledge about the places you wish to visit and will suggest low-quality hotels for your stay. No customer support even after repeated attempts to contact them. You will end up paying extra during your tour as there are lots of hidden cost which this tour operator does not inform you at the time of booking.
Not recommended!
Hi Roger,
We regret the inconvenience caused. We request you to kindly share the booking details on +918929416196 so that we can assist you at the earliest.
If you are looking to book cheaper flight bookings then go for this site. They have some kind of offers where you can waive off the convenience fee. Not only this but they have some other discounted deals as well which is visible in the offers section
Dear Pooja,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!
Don't buy ticket from them. They will sell you ticket without notifying you for visa requirements for a transit. I booked a ticket with two stops and there was no indication that i need a transit visa even i was in international area. Other website always warn you for such thing. When i reach out to them they told me that its my fault and i needed a visa for travelling. I told them normally we don't need a transit visa for 1 stop so if they are selling tickets it's their responsibility to notify customers. I lost a lot money because of these $#*! holes. Don't buy tickets from them.
Hi Dheeraj,
We regret the inconvenience caused.
In order to assist you, kindly share your booking details/concern on +918929416196 so that we can assist you at the earliest.
They do not confirm the tickets on time and leave it as pending. After multiple calls to them - they say fare has increased and ask for additional money. This is a scam to get you to book through them by showing a cheaper fare, then once it has increased leaving you with no choice but to pay extra money to confirm the ticket.
Customer support team acts entitled and talks to customers in the worst manner possible, they are money first not customer first, please avoid
I have been making my bookings from this site since past few years and never have been disappointed. They always have great coupon codes and offers going on which are displayed on their website and mobile application too. They give lower prices as compared to MMT.
Dear Mobin,
Thank you for your appreciation. We value it
On Google flights EaseMyTrip displayed the lowest fare, and the same fare was displayed when I clicked and opened EaseMyTrip.com site.
However, mid way through the booking process, for no reason at all, the fare got revised upwards by Rs 300.
I thought maybe i had made a mistake, so I went back and repeated the process - thrice. Each time the fare was deviously hiked up midway through the booking process.
Finally I booked for the lower fare on Yatra.com - transparent and consistent pricing.
Dear Sir/Ma'am,
Kindly DM us on our whats app escalation no. 9355030325 with reference code SM-SJ-070921, so that we can assist you accordingly
The application is very useful for booking affordable flights in a lesser time. In case of any inconvenience they always call the customer providing their support. Customer queries related to refund/reschedule/cancellation are solved from their end very easily. They value their customers. I would suggest everyone to use easemytrip for Booking of flights/Hotel/Train tickets at cheapest rates.
I booked tickets (in Europe) with EaseMyTrip and the tickets showed that carry-in baggage of 7 kg max is allowed for the tickets. When I checked tickets with the airlines websites it says the ticket issued by EaseMyTrip do not have carry-in baggage. So i took the matter with the screen images of the airline web site, with EaseMyTrip and they repeatedly said their tickets are correct and i am allowed to carry 7 kg of carry-in baggage. However when i checked in i had to pay extra (12 Euros) for each passenger, each ticket. Even when I communicated this to EaseMyTrip there response was to justify themselves!
Another annoying fact was that when asked for a contact to escalate, they gave me the email id of the technical support of airline company! See how ignorant they are…
Totally fake commitment they are doing advertising full refund for medical issues but actually it's not true. I already submitted my covid positive genuine document but they declined my refund. Other website far better.
Hi Manali R.
We apologize for the inconvenience caused to you. Kindly DM us on our what's app escalation no. 9355030325, So that we can assist you accordingly
This is an extremely user friendly website which is designed with good user interface. It's really quite easy to get in touch with their customer support team. Their social media team is also quite helpful when comes to resolving a query. Use it for your bookings next time.
Dear Mam,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!
Visited their site and mobile application and i find their user interface quite good. Easy to use their app and prices are also okay. Till now i haven't faced any issue with them. Can be a trusted site although there are some scope of improvement. Overall its good
Dear Maaz,
Thank you for your appreciation. We value it
I made my first ever travel bookings from this travel portal and I must admit that it was very easy to use as their name suggests. Also pocket friendly prices with great deals and discounts that keeps coming up. Glad to use this portal. Will definitely book again
Dear Sir,
We appreciate your feedback. It is really valuable for us
Booked a round trip flight ticket with easemytrip.com from U. S to India. Had some rough argument between easemytrip, british airways and American airlines for wrong baggage charge.
Easemytip finally helped get my compensation out of their hand.
Won't prefer British Airways anymore.
Dear Sir,
Sorry for the inconvenience caused to you. We as a company constantly thrive for our customer satisfaction up to the level and we regret the problem faced by you. We are looking into your matter on the utmost priority so we request you to allow us some time to get this to an end.
Other travel portals charge high convenience fee but they do not charge it at all. You can use their coupon code of EMTNCF to avoid that fee. Also I compared the prices they have the lowest fares for flights. My first booking experience was great with them.
Dear Sir,
Thank you for liking our services. We promise to make your next trip more amazing.
Two bookings I have done via EaseMyTrip and found an absolute waste of money and not positive support from them. Seems most feedback over here is fake.
First booking amount was showing 3700 rs when i gave otp than receive message 4100 debited. This happen first time after made payment with cc payment amount changed and support system was absolute nonsense.
Second booking flight cancelled by Spicejet and EaseMyTrip asking they will debit convenience fee?
So overall i came back again on direct booking from airlines own website or mobile app.
Nowadays any third party services for booking is not reliable and behave total monopoly.
I will not recommend anyone to book flight from any third party services.
Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. 9355030325
Overview
EaseMyTrip has a rating of 2.4 stars from 562 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EaseMyTrip most frequently mention customer care, flight ticket and extra money. EaseMyTrip ranks 26th among Travel Search Engine sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we regret the inconvenience caused. We request you to kindly share the details on +918929416196 so that we can assist you at the earliest. Thanks!