EaseMyTrip

I have booked my daughter ticket for USA thru Ease my trip.Her united airline's flight was via Toronto ( 5 hrs stayover).During check-in at Delhi airport airlines people asked for a transit visa of Canada which we were not aware of and not informed by ease my trip or united airlines. So my daughter was not allowed to board the flight and finally, we have to book another flight by a different airline at double the price. Now we are trying to get a refund from ease my trip for one month.But no positive response.They are telling that you will get mail.We got so much harassed and we lost so much money without our fault.We are frequent international flyer but never experienced need for transit visa for a change of flight.

Booked a flight from Ahmedabad to Lucknow for travel on Dec 9,2021 at 13:00 hrs. Airlines canceled the flight and booked another flight at 04:55 hrs. How do they expect passengers to catch a flight at 4:55 in the morning? Anyway called Easemytrip and the customer service representative and had to repeat myself 4-5 times for the person to understand. So much background noise that neither of us could hear each other well. He asked me to call the airline for help and gave me a 1-800 number which was not feasible for me as it only works if you are in the dialing area. I was calling from outside India so cannot dial 1-800 numbers. When I asked for an alternative he asked me to "google it"!

Like I didn't know that I can google the number. Pathetic customer service. Just a cheap agency who wants their commission from the airlines and then wash their hands. Do not use this agency.

I will book directly with airlines in the future.

Rubbish customer service. Rubbish Management. Once booking is done these people won't listen to you. If you ask for your refund these people will start harassing you and will try to make fool out of you. Please do not book anything from them. Go for MMT or other booking websites but don't ever go for Ease my Trip because these people will Worsen your Trip

They just cheating us and making money. They have zero customer policy and making fool to us. There is not asterisk or special term and condition marker on main page. After booking they are saying you have to check fare rules on next page. They are just making money without providing those facilities to customer. Which writen in bold and green colour in their main page.

I have also attached screenshot of that page.

I suggest please don't use their portal.

They show and do dummy bus booking. There was no bus available for this booking when I reported at boarding point which I paid. Both easemytrip and operator are cheaters and involved in scam by collecting money from customers by showing dummy bus on easemytrip portal and customer care agents are useless and helpless.

I'm using EaseMyTrip for last 4 years and I'm very happy on it, because the flight tickeks were lesser and they giving a coupon code which applied automatically makes easier and reduce the cost. Recently I booked a ticket and cancelled it, the customer service representative followed up with me and they refunded my money in 2 weeks of time. After getting the refund they followed up to get a confirmation from my side. So I assure EaseMyTrip is the best one.

After flight cancelled by airlines they dont refund your money. My flight was cancelled by air lines on 13th jan,2023 and today is 21st May 2023, i have mailed 10 times and called so many times. They just give wrong commitments and will not refund you. Never use Easemytrips.

Very horrible service. We purchased a ticket thru Jet Airways and we all know they cancelled their flights and refunded all the money(Jet airways personally tracked and confirmed that they refunded) But still Ease My Trip is not refunding the money saying one of the flight from London to Toronto (Air Canada) wasn't cancelled.
How would we reach there if all the other flights got cancelled, They never even offered to switch to a different flight. Never buy from these cheap services who would never refund or help with the ticket. U have been warned, Never buy from them. Pay a little extra and buy it directly from Airlines.

This Guys only know how to Harress their customer... No one is ready to take the responsibility and just throwing on their colleagues. In this pandemic time instead of helping they are just demanding more money. Today we were told that the whole trip is cancelled and we will need to pay for the new flight. They are monsters.

Worst service ever. I booked for a return trip and had to cancel the return flight. When I booked, I didn't received the invoice right away. When I called the helpdesk, they told me to send an email to get a detailed invoice. So I did sent an email. The response I received was that it is not possible to send me an invoice of the cancelled flight. I needed it to submit the trip charges for reimbursement and now I have no way to get the correct amount to show and this pathetic site cannot provide.
Isn't it its their responsibility to provide a proper invoice in email as soon as any transaction is complete? This looks like a scam. DONT ever use this site.

Always had better pricing when compared to other sites. Very good customer care. Eps Ryan from customer care services helped to get through my refund process during lockdown and very helpful in guiding the customer with proper information..

I paid additional money to available the direct flight to CCU, now I have received the Boarding Pass with a stopover at Lucknow. I asked for the refund of the difference amount. But they are passing it to Airline. They are responsible only for the commision. I dont trust this, no recommendation.

I had booked a ticket on 12-Apr (Booking ID is BET*******830).
However due to some issue in their website, the ticket got booked for a wrong date. When I contacted customer service, they suggested to cancel the booking and they promised to refund full amount if I provide a recorded proof that wrong booking was done due to their website's issue. I had sent a video recording of the issue, but they deducted cancellation charge and refused to refund in full. I don't suggest anyone to book any flight ticket using easemytrip.com. If anything goes wrong, they just won't take any responsibility.

Chor Company(Thieves Company). Don't book any thing with them. They will wash their hands after collecting money from you and at the end you have to paying more for same booking with other company. Spend few bucks more and choose a reliable company to book your tickets who take care of your travel need. These guys, they don't inform about the cancellation of the booking and keep holding your money. Once you cry, they will refund you and wash the hands. They are in hands with Globs with their operator for just to collect the money for booking and at the end no meaning of that booking as you cant travel on that booking.

It was such a terrible experience. I felt so helpless when I was told that my double-booked flight ticket was refundable, however, it turns out it wasnt "fully refundable" and that there was absolutely nothing that could be done about it. This was a ticket that I had booked for my whole family, and I had to pay a cancellation fee of 60%, which was the equivalent of my whole month's salary.
There was literally no option to assist with this situation.
1) can we cancel the booking for lower price? NO
2) can we change the booking? I.d origin and destination NO
3) is there anything else that can be done? NO

I cannot believe that there was literally no option to help us out in any way. Please be careful if you need refundable and changeable options, because whatever it will be, easemytrip.com will not be able to do anything about it. They can only simply apologize.

Excellent services, great customer service experience and best deals, will always suggest my friends and family to book flights and hotels with it because deals are best available as compared to other sites