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EaseMyTrip

How would you rate EaseMyTrip?
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India
1 review
0 helpful votes
Follow Sovereign V.
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Superb experience
May 28, 2019

Last month I booked a holiday package from this website and I must say that I got myself a fair deal. My itinerary was perfect according to my need. Hotels that were booked were excellent and I received good support from their teams. Thanks to the team for this wonderful trip

Date of experience: May 28, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.

India
1 review
0 helpful votes
Follow Meraj k.
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I recommend this app to all the people as I have had very nice experience booking the holiday package from this portal. Itinerary designed was good and I could afford it too. They keep on adding good deals on their website. Go for their packages. They have good deals to offer

Date of experience: May 24, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir,
We appreciate your feedback. It is really valuable for us

India
1 review
0 helpful votes
Follow Sheikh h.
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I would certainly recemmond this portal for the travel bookings as they are customer oriented, provides better prices for flight, hotels and packages booking. Also they have great deals and discounts available on their website. I always make my travel bookings from this site

Date of experience: May 29, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir,
We appreciate your feedback. It is really valuable for us

India
1 review
0 helpful votes
Follow Pratiksha P.
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Definitely a extremely bad experience. I have been booking EaseMyTrip trip from long time and not through flights directly. But this time it was very disappointing the EaseMyTrip customer service Mr. Abhishek Tiwari was not at all hospitable as per him he was giving resolutions but he was rather dumping on me which m sorry is not a resolution. I'd you people can't resolve issues then rather inform so the customers can go directly with the company not not you people. Would never book via EaseMyTrip ever and would also refer people not to.

Date of experience: September 10, 2021
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Ma'am,
I hope as per telephonic conversation your query has been addressed and you chose the reschedule option.

India
1 review
0 helpful votes
Follow Tanveer K.
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Horrible services
April 18, 2017

Worst website I have ever seen, horrible experience
1. They don't provide full info when cancelling the flight or refund or any other business.
2.so careless in their service my refund got cancelled the next day and they reverted it back after 8 days.
3. I made EMI of my tickets on their website and it is the responsibility of the merchant to cancel the EMI, refund I got after 15 days and my EMI wasn't cancelled even.
4. Keep making calls to them and take the pain.

Date of experience: April 18, 2017
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear sir,
Please provide us with the proper details, so that we can look into this a resolve this, Even being a long time since this issue being posted, we have started a movement to resolve each and every customer's issue to their satisfaction, how old that may be.

India
1 review
0 helpful votes
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Worst experience with Easemytrip
September 22, 2023

Worst experience!
I have already mailed 3 to 4 times regarding refund my money for flight cancellations. Already spicejet refunded the money to Easemytrip 8 days back but they never refund my money in my account. Always told me didn't get money from spicejet but I have already shared the proof on mail that is spicejet already paid the money on easemytrip account
No-one can revert on mail as well.

Worst fraud company Easemytrip

Please refund my money Asap
Booking I'd - EMT*******

Date of experience: September 22, 2023
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hey Ashish,

We would like to inform you that your refund has been processed from our end and you will get it in the same mode of payment within 7- 10 working days.

India
1 review
0 helpful votes
Follow Nanda K.
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I have been an Easemytrip customer for more than 2 years now and has switched from mainstream portals to Easemytrip. Has found them extremely competitive in pricing and customer friendly and have not had any complaints so far. Wishing them more success in the years to come.

Date of experience: December 24, 2020
India
1 review
0 helpful votes
Follow Jugnu J.
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We booked the flight through their portal and due to medical emergency when we requested to reschedule it they asked ask to connect with Aur lines directly. And disconnected the call in between. Don't but and avail their website. Worst customer service team

Date of experience: September 9, 2022
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Jugnu J, We apologize for the inconvenience caused to you. Kindly DM us on our what's app escalation no. 9355030325, so that we can assist you accordingly.

India
1 review
0 helpful votes
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Travellers App
May 29, 2019

I must say that this is totally a travellers portal. I always had the best of my experience with this website. Got best deals and offers everytime. Always got the priority assistance from the social media team.

Date of experience: May 28, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Medhaj,
We are pleased to know that you liked our services. Thanks for booking with us.

Canada
1 review
0 helpful votes
Follow Abhi S.
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I tried booking tickets from Asr to Goa, they guys took out money from my account 3 times but never recieved the confirmation of tickets.
Upon calling them again and again they said that tickets have been cancelled withiut any reason given. Now i have to wait for 10 days for my refund nice business to use people money.
You guys needs to be more user friendly and must have good communication with customers.

Date of experience: August 25, 2021
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Abhi,
We would like to inform you that your refund has been done from our end.

India
1 review
0 helpful votes
Follow Sneha C.
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They have a pathetic phone support, wait time is above 15 minutes and they are not able to answer a single query about International Travel. Government and Airlines are offering free cancellation and re-schedule but this Easemytrip sucks as they are not able to support humanity.

Date of experience: March 18, 2020
India
1 review
0 helpful votes
Follow Dheeraj M.
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My friend suggested to use easemytrip for low fare and that time i just booked a cheap flight using it and there service is good. I had my bookings in covid pandemic time even thought everything was hectic the answered my calls and responded to me quickly and made sure all my bookings get complete refund. So i always use easemytrip for safe low fare bookings.

Date of experience: December 22, 2020
India
1 review
0 helpful votes
Follow Saurabh B.
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Excellent app for travel booking. I booked my flights using thia app. Even though my flight was cancelled from the airline company's side, but I got my total amount refunded the next day without even calling EaseMyTrip even once. So, it's a very trustworthy platform for travel bookings.

Date of experience: January 30, 2021
India
1 review
0 helpful votes
Follow RAKSHAK S.
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Great service
December 25, 2020

Thank you for providing such a nice service... i will always recommend and suggest to everyone to book the flights, hotels etc on easy my trip. Happy with ease my trip I got my refund back so much happy with this refund confirmation

Date of experience: December 23, 2020
India
1 review
0 helpful votes
Follow Shikher V.
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Awesome experience
May 30, 2019

I use their mobile application for my travel arrangements they have designed their app very nicely as it is easy to use and it is very user friendly as well I recommend this to everyone they are doing some good work and I plan on using it everytime for my travel bookings

Date of experience: May 29, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.

India
1 review
0 helpful votes
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Very bad experience
July 18, 2021

I have booked Toyota Crysta from ease my trip and paid advance. However, just before 12 hours, I received a call from cab Manager that type of car is not available. Based on which, I cancelled my booking and didnt received refund. Personally, I am quite dissatisfied with the service of Easemytrip.
My reference booking id is EMT_*******787. And my travel date was 13-July 2021.

Date of experience: July 18, 2021
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. 9355030325 with reference code SM-SJ-180721, so that we can assist you accordingly

India
1 review
1 helpful vote
Follow Nitesh T.
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Bad experience
July 18, 2023

Used this site to book my flight ticket, paid all the amount and also paid for my seat which I wanted after paying all the amount. Got a mail saying the seat which I selected is already taken by someone else, talked with the representative they said to talk with the airlines directly. And airline representative said my seat was not selected and they don't even have any details about my seat from ease my trip. Had to pay for my seat again. Very very bad experience.

Date of experience: July 18, 2023
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Nitesh,
We regret the inconvenience caused. We request you to kindly share the booking details on +918929416196 so that we can assist you at the earliest.

Malaysia
1 review
0 helpful votes
Follow Namita S.
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They will request you to pay extra and get you a fully refundable ticket. You spend extra because you aren't sure if you will be able to stick to the schedule, fairly so. NOW, when you cancel the ticket with ample days prior to schedule, you will not get the refund. Stay away, care for your money, prefer direct airline booking. After all they are not airline, no physical presence, namesake customer care. Don't be fooled, know better now.

Date of experience: October 5, 2023
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hey Namita,

We regret the inconvenience caused. We request you to kindly share the booking details with us on +918929416196 so that we can assist you at the earliest.

India
1 review
0 helpful votes
Follow Subrata M.
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Great portal
May 30, 2019

This portal was recommended by a friend and just tried booking for the first time and I just got a new user discount and the prices were lowest from all the other portals. I would definitely use this in future and would suggest all to use the same.

Date of experience: May 29, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Subrata,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!

India
1 review
0 helpful votes
Follow Afrah T.
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Fake airlines
May 21, 2021

I had booked a flight on 06/03/2021 i paid 5000 charges out of which i have been paid is back as a 1848 were as in u guys informed me to cancel it or reschedule it
suggested me to cancel it dude to pandemic n now u turned to pay me 1848 n now dey r denying to pay dnt every trust dem for name sake one star dey dnt devise to be in market

Date of experience: May 21, 2021
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir,
We would like to inform you that your refund has been done from our end.

Overview

EaseMyTrip has a rating of 2.4 stars from 562 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EaseMyTrip most frequently mention customer care, flight ticket and extra money. EaseMyTrip ranks 26th among Travel Search Engine sites.

service
155
value
153
shipping
122
returns
129
quality
140
This company responds to reviews on average within 2 days