EaseMyTrip

Using this app since long time but now they are forgetting how to treat the customers. We understand the pandemic but now its been over 5 months and no response on refunds or credit. Will not use this for future bookings as other apps got us proper refunds.

I've been using easemytrip for last four years, and their service has been top notch. In April 2020 during the pandemic I had to cancel a flight booking. They refunded the entire amount, upfront from their end without asking anything. I'm still struggling for settlement for the flight tickets refund which i had booked from different platform during the same period. Also I always get cheapest deal on flights and hotels every time for sure. Thank you team easemytrip. Keep it up guys..

They are worst travel agency ever I have came across so far. They don't refund your money and not able to reschedule as well. Never book with them anything if you want to save your money. I was chasing for almost everyday for last 1 year to reschedule my ticket but they ask to get refund and gave me Rs.2000 back from Rs.33,000. I lost all my money in this $#*!.
Highly non-recommendable in any circumstances.
Just go to their facebook page and you will see thousands of customer complaints.
They are looting money and expanding their company this way.

My ticket was cancelled on 03 May 2023. I am still waiting for my refund and their response is very disgusting. They stopped replying to my email too. When I call, the answer is, one of our representatives will call you back. A few days before, the customer care guy was getting angry on my call, he didn't ask any information regarding my ticket, just asked me to send email and email they are not replying. I advise passengers to book ticket directly from the airline not from these agencies and never from easemytrip. They never inform about the cancelled flight, change of time and even do not refund your money.

My flight for sector Shillong- Dimapur for 14-10-2023 was cancelled by the airline Air Asia stating operational issue. However, while processing for the fare refund, I was compelled to pay Rs.300 per passenger as cancellation fee stating that it's the company policy. How can such charges be made when there is no fault at my end? I have missed my appointments. Rather than compensating for the flight cancellation, i am forced to pay cancellation fee. Where is my right as a traveller? The company charges on refund sounds no justification. Waste of money.

Hello
I had booked a flight Bangalore to Leh for 28 Sep 2023,Spicejet, 2 passengers, PNR - K8JK2F. The flight was rescheduled and I had to cancel it. Spicejet says they have refunded the flight ticket amount to ease my trip and have sent the email communication confirming the same. I sent the communication to easemytrip and my refund was processed within 10 days. Thanks

Hi There,

I booked flight tickets for my family from Pondicherry Airport to Hyderabad PNR number:BEUYGQ, initial flight time was 11:50 AM suddenly they changed the flight time to 3:40 PM but i need to reach Hyderabad before 3PM as i have another appointment, I requested Easemytrip team to help me out by cancelling the ticket and Refund the total amount but they are not helping me out.

I need full refund as this flight time is not suitable for me.

POST MY REVIEW DATED 23.07.23 PROMPT ACTION HAS BEEN TAKEN BY THE MANAGEMENT OF THE AGENCY AND MY BALANCE AMOUNT WAS RETURNED WITHIN RECORD TIME. I APPRECIATE THE EFFORTS.

Easy my trip customer care number,, 700-1818-022,//0700, 1818, 022 call now any information any questions please call me

For the refund, they ask client to cancel inline and put them on a status that keeps customers in dark and also the airline. Later airlines refund them 100% but they keep all 90% of amount saying airline deduction. I am going through this, and will go legally so people like me do not get into this fraud.
Pls always read reviews and take it authentic cause we write it when we are already effected by this fraud.

I wish I had option for zero or half star, EaseMyTrip is not even worth that. I would recommend everyone even if you have to spend couple of bucks more, please please do it. EaseMyTrip is the worst service provider. Right from booking my ticket to getting a refund everything was horrible. They asked me several times to contact airlines, why in the world would I book through agent if I had to call airline every-time. Please have some courtesy to work don't just put it on airline or your customer.

This is a crap company that is useless and has a horrible customer service that cannot help. I had a flight booked and cancelled but I never received any refunds. So I just honestly say what this site does. They just take money and never give it back. I will keep sharing my experiences with the world.

Most incompetent booking website in India. They are scamming people by charging extra money to release the tickets which is way more than what is shown on their website.
1. I made a booking and had to cancel it, their customer care told me to connect to the airline directly for any refund details. Airline. While the airline told me to contact Easemytrip for these things
2. I rescheduled my ticket, and paid the charges which were shown online on their portal. Now instead of confirming, they started asking for extra money to release the tickets saying there is fare difference but I locked the price on the portal and paid the remaining amount. They are clearly scamming people charging fraud amounts