DSW

Ordered off their website for the first time since I couldn't find what I wanted anywhere else. Shoes received promptly & in fine condition. That being said, since giving my cell # for the order, my phone has received scam/spam calls & texts almost non-stop. One even while I was asleep in the middle of the night. Will absolutely never give this company another penny.

The pair of the sandals are defective there is a black thread sticking out on the sequined band and the band on both shoes has opaque spots on them in more than 5 places The customer service rep just wasted my time for 40 minutes instead of ordering a replacement pair Also orders do not have the option to include shipping intructions my 1st order was stolen

OK I ordered a pair of Birkenstocks, they said the wrong ones. Call customer service, they are say OK we are sending you the correct pair in a shipping label to send back the old ones. They even expedited shipping I received a pair of used sandals that DSW does not even sell. I'm talking crust and all it really looks like whoever packs the orders took off their shoes and shoved them in a Birkenstock box because both the box and the bag the shoes were in say size 9 color black and I received a size 8 navy blue sandal call customer service again completely livid they claim they sent out a new pair. Yeah I have not received an email showing shipping. I still cannot believe this happened.

Has anyone else not received a return/exchange form with their items? I literally did not get one and had to call (I was on hold for at least 10 minutes) just to have one emailed to me, before printing it out and taking it to fedex for my return to be shipped off. That was over a week ago - I had to email them with a picture of my fedex receipt just to find out if my return was received since I still have not been reimbursed. They were nice enough to let me know my return had been received - they didn't even bother to mention anything about a reimbursement. Guess I'll be writing another email about that. What decade are we in? That's 1 phone call, 3 emails, time wasted and a headache. Advice: keep receipts and take pics of everything.

I bought a pair of shoes and they were going to send them for me and they haven't. They emailed me they received the order and that was it. They took the money out of my account. Now they say they have no such order happening yet I have the email from them and transaction of money.

Their customer service is either all automated or computers trying to talk to you via email or the staff has not the ability nor skill to answer my questions or be specific. This will be put on tik-tok, Instagram, Facebook and Twitter.

I'm deeply disappointed in how I've been treated from a multimillion dollar company over $64.49 they stolen from my account

My order arrived with a left 10.5, left 11 size boots, an extremely damaged box, and dirty sock. Called customer service- told me I would receive expedited shipping since I needed them by a certain day. Of course they never shipped expedited and when I called today they said they couldn't change the shipping now that it's processing. I wont be at the address when the shoes arrive. Wow.

I ordered shoes during Black Friday. Received them and found glue all over one of the black suede shoes. Not only that, they came in a box with absolutely no paper work whatsoever, no invoice, no return sticker. I had to call customer service, another 15 minutes on the phone to even speak to someone, only to find out I will have to return them to a store. Good thing one is close by, but I am not happy with this experience at all!

Placed an order online, within minutes I realized I had ordered the wrong size, I immediately contacted customer service via chat and email and was informed that my order could not be changed... after almost one week without updates on my order I contacted them again to confirm and let them know that it was not reasonable to not be able to change an order that was paid for and had been delayed for a week, they offer $20 in customer rewards for the inconvenience but no resolution on my $144 order... one day goes by and my order was canceled without informing me and charge going back to my card as a refund which will cost me $$$ because of the type of car i used. Needless to say DSW's customer service is nonexistent / lacking one feels like dealing with AI instead of with a person. Probably the last time I will purchase from them..

Today I visited DSW for the last time. Not because they don't offer the shoes I want at a reasonable price. But because of the way they treat their employees. This sweet, older lady was getting off shift and she called for a bag check. Another employee came over and checked searched through her purse. I asked the cashier what that was about, and she said that it is DSW's policy to check all their employees personal bags, to include a purse, before they are allowed to leave the store.
You have GOT to be kidding me.
If you don't trust your employees, don't hire them. This is NOT the way to build loyalty or trust among employees and says a lot about you as a company that you treat your employees this way.
I'll vote with my wallet - though I doubt you will care.

Placed an order for an e-giftcard on 12/24. Website stated they would be delivered in 12 hours. It was suppose to be a Christmas gift for someone. They still have not send out the order yet as of 12/26. When I called the customer service department, they said they had to place a hold on my account for some reason and they could not tell me the reason because their research department handles the holds and their research department is closed for today. So it won't be till 12/27 that they would be able to resolve the issue. Insane. Worst customer service ever. Will never order anything from them again.

My wife's and my wedding rings were sent to the Columbus Ohio warehouse by mistake. We have all the documentation showing. Suddenly our wedding rings are nowhere to be found! Imagine that! We have tried to call DSW numerous times only to have rude reps on the phone with no help. I have now contacted the police enforcement and an investigation has started. My wife was a top DSW customer but they have now lost our business forever!

I ordered a pair of sneakers from dsw. I received an initial email saying that when item was ready for shipping I would be contacted. Two weeks plus later I contacted customer service and was told that item was delayed because of inventory. Last night I finally get an email that my order was cancelled because item is no longer available. Why didn't dsw inform me weeks before that item was not available or they were having issues fulfilling my order? Why did I have to call customer service? Such poor service…. And in the meanwhile since I placed the order, my inbox is inundated with emails from dsw everyday trying to get me to order stuff.

Shopping at DSW online has been nothing but a disaster. I recently tried to order a pair of shoes, and I tried ordering the same thing TEN different times and all of my orders were cancelled despite the item showing in stock. Customer service was nice, but not at all helpful and gave me empty promises about my item shipping. I finally gave up, and ordered a different pair, and tracking was inaccurate and showed different delivery dates every place I checked. Shop in store locations if at all.