DSW

Never try buying from the website during a busy shopping time, such as black friday or cyber monday or after xmas sales. Horrible experience. Site has many errors and issues ones there is any significant volume. I spent hours trying to make one purchase. After many, many errors at various steps in the process it told me sold out. What a waste of time. Your time is not worth any savings you might get from a discounter like this. Wish I only knew better in advance.

Placed an order for 3 pairs of shoes, they cancelled 1 of them (why are items listed on your website if you don't have them in stock?), so I turned around and cancelled the entire order. 10 days and 4 calls, 2 emails later (neither responded to), they are still trying to charge my CC. I've now disputed it with the CC company, as DSW cannot get their s*&t together. This experience has made it so I will never shop at their stores or online with them again.

DSW is my one shop shoe stop, not that I need that many different types of shoes. It basically has all the Mary Janes and ballet flats that my heart desires: from wedged to no wedge, toe cleavage to full coverage, solids to plaids, bows and all. This website allows me to buy them all without having to go down to the store, and I love it. As long as you know your sizes according to certain brands, you're guaranteed the right fit. I recently bought 3 pairs of ballet flats easily. The only issue was that shipping took about 2 weeks. I'll always wait for comfortable flats though.

Do not order anything online or have anything shipped! If anything goes wrong, it will be nearly impossible to contact customer service! I've been on hold with them for over thirty minutes now. I've seen other reviews saying they've waited up to two hours, and I'm afraid that's what I'm in for!

I ordered a pair of B. O. C. Shoes online for an excellent price. They were delivered on 12/14/15, but left on a back patio so I didn't find them for two days. The shoes are clearly worn, scratched up and stretched out. I have been trying to get thru to a CSR but after a half dozen attempts lasting over a half hour each, I've given up. I will have to fight crowds to return these crappy shoes to a store, and probably have to argue with what will surely be some underpaid sales clerk. I will never buy anything from this place again, either in the store or online. Worse customer service I have ever seen.

I've been shopping at DSW for years and have had nothing but great experiences. I buy online and at the stores. Customer service is wonderful and the staff has always been great. I really can't understand why this store has had any bad reviews. I actually just ordered three pairs of shoes online and I'm waiting for them to be delivered at the store. The stores are always clean and organized and a pleasure to pursue. Love you DSW!

I ordered two pairs of tennis shoes on line for a great price. Should have known it was too good to be true. After over two months, still no shoes and DSW claimed they had been delivered but no proof. Could not provide details of signature and refused to refund.

Although their site says e-giftcards are delivered within 12 hours, it took 4 1/2 days for mine to be sent. My complaint received a "sincere apology" and the explanation that "Our system will hold gift card orders of $50 or more. Those orders will need additional verification to make sure everything is accurate on the order." That warning should be clearly provided to the customer prior to purchase. And 4 1/2 days seems way too long.

I usually get shoes shipped from different places. 1st time with DSW. I prefer shopping in store. Ppl try the shoes on with no stocking, feet unclean, walk around and throw it back in the box. So I was skeptical on ordering sight unseen. I really am not bothered by delays with COVID. I didn't realize there is no signature required when they use FedEX and they leave the box out front. I ordered 4 shoes and 2 came. The other shipment was being transferred to USPS. Their error and my package was basically "lost" for a day. Now it's on a truck and again to be left out front.
I will look for the shoes elsewhere. No shipping ever again.

I've been ordering from DSW for years now. My preference is Under Armour and summer flops. I go through a couple pairs a year, if not more. They've always been great, I ordered the wrong size few years back, simple return. I just tried on some winter boots that didn't fit I got back in Nov... finally tried to start a return online and the system didn't recognize it... so I emailed customer service at 2am... within 6 MINUTES, I had a return label emailed to me!

They never have my size available in anything styles I like which is 9.5 wide, and rare to find something I really like. It's very frustrating. Even their online website is horrible, everything is always out of stock. When I go into their local store, most of the shoes look like something my grandmother or someone in a nursing home would wear. They also don't carry a wide range of shoes with good quality and with arch support.
I'm done shopping at DSW
The last pair of shoes I ordered I had to return because they were extremely uncomfortable and they did not carry the next size up.