DSW

DSW sent the majority of their VIP members the promotional discount "SCHOOLDAYS" which was a $30 discount off a $49 purchase. However, in the fine print every single major brand shoe sold by DSW was disqualified from the promotion. The promotion's name itself is "SCHOOLDAYS" meaning the discount is meant for students returning to school. It's a no-brainer kids wear major brand shoes, and there wasn't a single major brand shoe that qualified for this promotion. Unless you are sending your child back to school in house slippers don't bother with DSW's latest scam. Because that's what the "SCHOOLDAYS" promotion is a scam. It's meant to get customers into the store or online only to discover you cannot purchase a single major brand shoe under the guidelines of the "SCHOOLDAYS" promotion. Jump over to Amazon or another website to purchase your kids' shoes for school or go to a brick and mortar store other than DSW where they are a little more forthright with their promotions. Overall, DSW is dishonest with its' customers.

I can safely say that I can recommend this online store. I liked the quality, service, speed of delivery. I'm glad I bought from you!

Very nice store with very nice service, always receive an invitation when a new collection is available.

Very good service, fast and easy
I thank you for your help and your answers
High quality and reasonable prices

On December 18th we placed and order that showed the item was in-stock. Then the next day we received an email saying that the item was not available and they were sorry blah blah blah, and said we had a $10 credit off our next order. Then two days later we received a message from FedEx saying our order from DSW was shipped. The DSW said the order was on the way! Please be advised are getting the message that it was available we order them from another company. We contacted DSW and they said to refuse the item and they would give us a refund! I asked them to contact FedEx because as of this review the items still isn't here, and asked them to have the items returned to them, they said they couldn't YET FEDEX said the sender was the only one that could request that. I called FedEx and advised them I was refusing the order. It has been a CLUSTER CAUSED BY DSW! Apology after Apology. The today we got a message FROM DSW SORRY WE MISSED YOU. THEY HAVE NO CLUE WHAT IS GOING ON, I TRULEY BELIEVE THAT THEY DO NOT EVEN READ WHAT YOU SEND IN AN EMAIL. This was NOT the first time we have had problems with DSW but this will definitely be the last. One person said they were issuing a refund with in 3-5 days, that hasn't happened yet, so let's see how long it takes. I would go barefoot before ever buying anything from DSW!

Do not buy from this company if you're in CND. Shopping to the states, thirdparty pickup!
I mean… just don't waste your time is my suggestion

I'm very disappointed to the shoe that I ordered, it didn't arrived on time and also I got the wrong size now it is useless I never used it

I want to share my expressions about you
And I want to say that I really like everything and everything was excellent

I herd of DSW from a Gucci group I'm in, people were finding great deals but I also saw others post about having a bad experience with them, quite a few people complained about being sent the wrong shoes which I didn't think anything of it since I had never ordered from them, I still decided to give them a chance since they had some Gucci shoes I've been wanting, when I received the shoes I received the wrong size but also the men's shoes, I was a little upset so I decided to return them, a week goes by and saw that they had a sale on those shoes, I bought them again, received them and once again they sent me the men's shoes! At this point I was so frustrated and angry, I contacted costumer service via chat and the girl was no help either, she was pretty rude even though I wasn't been rude since it's not her fault! With this I got that most of dsw employees are not well trained, the people working at the warehouse from where they send the shoes are always sending the wrong stuff (because I know this happens often, wayyy too often) I literally had to print out pages of the difference of the women's Gucci shoes and the men's! I shouldn't have to be doing their job for them! This shoes I got sent are supposed to be a women's size 35, the Gucci men's shoes are exactly the same but have "Gucci" written on the back while the women's don't have it.

They sent me the wrong pair of shoes twice. Terrible. I ordered Steve Maddens. One pair wasn't even remotely close to the shoes I ordered.

I purchased a pair of Puma tennis shoes on March 9th. In the store they fit perfectly, and for a two days afterwards they were comfortable on my feet. However the on the third day, the shoe on my right foot started kinking in such a way as to inflict serious pain just above my big toe. The shoe is inflicting pain and injury, it would no doubt bruise my foot if I continued wearing it. When I took the shoes back to the Saint Louis Park, MN store 5 days after purchase, and asked to exchange it for another pair, I was told that store policy dictates that once shoes are worn, they cannot be returned.

This is unacceptable. No customer should be forced to keep shoes that they cannot wear because they've become injurious. Again, my problem here isn't that they don't fit, or I'm no happy with them. As a $60 pair of tennis shoes this is obviously not something I purchased for a fancy party or something and want to return now for my money back. These shoes are literally inflicting pain and injury.

Not only is the policy of refusing to return, exchange, or store credit a product that inflicts pain on the customer a bizarre policy, it happens to be illegal in the State of Minnesota. Minnesota law actually REQUIRES by state statute SS 325F.80 that retailers return and refund purchases unless a policy exception is clearly and conspicuously displayed within the store. This return policy can only be found on the BACK SIDE of a "This Register Closed" sign that is literally hidden from public view. Furthermore, statute requires signs like this be at 14pt font so they're readable, and this sign on the back of the sign hidden from view is extremely small print.

Given the fact that DSW is selling painful products and illegally refusing to accept returns, exchanges, or refunds I have to give them an extremely poor rating and recommend avoiding their store. Even IF they properly displayed their return policy, refusing to accept a return of a shoe that's inflicting pain and injury would be outrageous in and of itself.