Liz M.

I herd of DSW from a Gucci group I'm in, people were finding great deals but I also saw others post about having a bad experience with them, quite a few people complained about being sent the wrong shoes which I didn't think anything of it since I had never ordered from them, I still decided to give them a chance since they had some Gucci shoes I've been wanting, when I received the shoes I received the wrong size but also the men's shoes, I was a little upset so I decided to return them, a week goes by and saw that they had a sale on those shoes, I bought them again, received them and once again they sent me the men's shoes! At this point I was so frustrated and angry, I contacted costumer service via chat and the girl was no help either, she was pretty rude even though I wasn't been rude since it's not her fault! With this I got that most of dsw employees are not well trained, the people working at the warehouse from where they send the shoes are always sending the wrong stuff (because I know this happens often, wayyy too often) I literally had to print out pages of the difference of the women's Gucci shoes and the men's! I shouldn't have to be doing their job for them! This shoes I got sent are supposed to be a women's size 35, the Gucci men's shoes are exactly the same but have "Gucci" written on the back while the women's don't have it.

Order number M1M*******
The website has really good stuff at GREAT prices! It was my first time ordering from them and the shipping was fast and the item was PERFECT! I will definitely be ordering from them again! I recommended it to some friends that were looking for a certain type of glasses that I had seen on Jomashop and they ordered from them too! Let me say we are all happy with our purchases!