I seriously wish I could give this site ZERO STARS... I ordered in JULY and it is now OCTOBER and I still have not seen my package. I emailed them once and no reply... I then spoke to a "Live Agent" they sometimes have available and asked for a refund or at least to get my package... she/he told me to email them again. So I tried one more time. They finally replied and asked me to check my local post office so I did. They don't have my package. I replied to them saying I checked and that it wasn't there and STILL no reply back. I AM SO LIVID. I regret ever giving them a shot. I would've been happier receiving a package and not liking the product... Cause at least I would've gotten it!
Again real Fingerlings advertised. They weren't. By the sounds of it the company made a lot of money off selling fakes. If this is the type of company reputation they want then that says everything about who they are as a company. Will never buy again.
Just received a response from Bree at Dresslink.com providing a tracking number and website to visit to track my parcel, this is the translation for where my parcel, if it exists, is - "British Langley, arrived at the exchange bureau". What on earth does that even mean? There is no indication of my order being delivered to any post office near me. Apart from the fact that I provided my home address for delivery, no attempt has been made to deliver this to my home. How can this company continue to exist with such shockingly bad customer care?
For your reference "Bree" and all your colleagues at Customer Service Dresslink.com, my order details are order number, #DLN619G0V.
Please do not provide me with further tracking information as I do not believe this to be accurate. I would very much appreciate getting a refund for my order.
PLEASE GIVE ME MY MONEY BACK!
Dear Lesley McKenzie, this is Bree from Dresslink. Thanks a lot for your order DLN619G0V_CN. It have been shipped out on 2017-01-04 14:24:41 with tracking number RL154779383CN. You can track it here: http://www.17track.net/en/track?nums=RL154779383CN&fc=0 Your parcel arrived your local post office on 2017-02-11 16:41, please pick up it soon, thanks.
Dresslink advertised genuine Fingerlings. I ordered 2 on 13th November & my order confirmation shows that I ordered 'Fingerlings' & that they would be dispatched within 48hours. The money was taken immediately. I emailed to find out why my order continually showed 'Processing' & was told that my items were out of stock. I have emailed customer service regularly & was told on 24th November that my package had been shipped but, in line with everyone else, the tracking system does not work!. Dresslink no longer advertise them as 'Fingerlings' & I know that if I ever receive them they will be 'fakes,' & I am angry at being lied to & having my hard earned money stolen from me. DO NOT buy anything from this company!
I ordered two rompers on here and i havent recieved them yet, hopefylly they will come. But the thing i didnt get any emails, any tracking number, so im gonna be mad if they dont come. How long does it usually take?
I ordered clothes from DressLink.
It was suppose to take 15 to 25 days and it took 3 months. The leggings were see-through, the dress was too small and the costumer service was really bad. I give 2 cause the shirt I receive was ok. I shall not recommand.
Dear Alex, this is Bree from Dresslink. Thanks a lot for your trust and order in our site. So sorry about the problem. Is it convenient for you to take some photos about the problem? The photos should including the items you have received and the bag, the white paper on the bag, so that I can check for you as soon as possible.
Sorry for the inconveniences and I beg your forgiveness.
I will give you a solution later and Await your reply.
I ordered some clothing for my daughter for Christmas back in November and the shipping date was December 8th- 15th. It is now December 18th and I have no packages... no tracking number... no email... nothing. I sent an email today so hopefully I'll hear back soon!
Dear Shannon, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
I live In England and I ordered from dress. Link about August 8th and it was dispatched on the 14th my package still hasn't arrived and it's October 13th? I got a few emails saying it would be 30 days longest untill I sent a message saying I'm sorry but if it doesn't arrive within two weeks I wanted a refund so they said they would if it didn't arrive. And it was summer clothing aswell :/
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items for long time to receive. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I made a big order from them 60 items all clothe the items were supposed to have tags in order for customs to accept the packege most of the items didn't have them and the packege was return to dresslink when I try to track the packege it show that dresslink abandon the packege and fedex say they refuse to accept the packege when I contact dresslink they say that they won't be able to refund my money and that their was some charges that will have to pay and they will refund the rest. Good thing I pay with PayPal
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Don't be foolled... the prices are not real. I ordered 55 euros products. Plus 50 transport... they did not informed me for the value of the import taxes... and some extra money for the transport company (nobody said anything about that) another 70 euros... all together 175. Than i was in need of my acount to do the import payment. Another fee. It was not possible for me to follow the steps... They said than that I need to pay the return! For the packet. Whaaat? Anyway. I open an online case and I recovered the money. All the money.(stuff and transport) Please be inform when you buy online and we have to know our rights. I will happily buy from them again if they would tell me wich is the final value of the items... including taxes and everything. Buying is not a risk. Like. "let's see what else they will charge me" you have to know exactly
Most important: they never offered to return the money for the clothes. They only suggested to give me a 10 dollars refund.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I never buy nothing from this, I bought about $300 worth of cloths from dresslink but not even 1 is good. I wanted to return them they told me I will pay for the shipping return also they won't refund me the shipping cost I paid when I place which is a bigg loss to me. They propose to refund me $5 for my loss of $300 are you serious! The cloths are very different from the models and the drescription this is just ball$#*! I advise people not buy from dresslink they treat people like joke I wish I could upload pictures to show how bad the cloths are
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Departmen
Do yourselves a favor and DO NOT ORDER FROM THIS COMPANY. THIS COMPANY IS A SCAM! This company has no business integrity whatsoever. These are money hungry $#*! ppl. I ordered a package worth $100 3 months ago and guess what I still have not received yet. I emailed the company and they had the audacity to blame me- their customer! Not only did they accuse me of placing a hold of my package at the post office (I asked dresslink to send to my home address like a normal person) but they also said I gave them the wrong address. I gave them one address and it was my home address and they ship the package to another state completely. I live in CA not Missouri! Then they deflected the blame on me saying that I told the post office to ship it there. How ridiculous can they be! Now my package is lost. They did not apologize to me and cannot guarantee that it be shipped back to me free of charge. Man I deserve a full refund and a sincere $#*!ing apology.
Dear, i am really sorry for the long delivery, and beg your forgiveness, did you received your order in the end? If not, could you please kindly contact sales@dresslink.com? and provide your order number of which you have not received. I will check the information, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
I ordered two dresses for 18$ total and both of them was too small so I contacted the staff and they said they will refund me if I close the Paypal dispute. But I don't trust them so I think that I will update it to case that Paypal could review it.
Dear, i am really sorry for the size problem and beg your forgiveness. Dear, since you opened case, our system may refuse to refund, so we asked you to close case first, in that case, we can arrange refund successfully. Hope you can kindly understand. And did you received refund in the end? If not, could you please kindly provide your order number to sales@dresslink.com? i will check problem for you.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Don't trust them they will scam you, i ordered clothes by mistake last night they refused to cancel it, they just kept asking me if ihad a probelm with it i just wanted it canceled but they did not and they are refusing to refund
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
So after waiting 2 months for my product to show, one of the glasses was damaged and missing a tiny screw. You guys and dresslink SUCK! Never will I ever shop from you all again.
Dear Latoya Best, this is Bree from Dresslink. Thanks a lot for your order DLN57SL27_CN, It have shipped out on 2017-01-05 15:06:16 with tracking number RL154651651CN, you can track it here: http://www.17track.net/en/track?nums=RL154651651CN I opened a case with post office shipping company now, it needs 7 business days for checking about your parcel location.
I will email you about your parcel location as soon as there have any update about your parcel or apply full refund for you if it lost on the way then.
Have a nice day.
Just an update, it is now over a year since they received their unopened dress back and I still have NO REFUND. NEVER EVER EVER order from these people! THEY ARE CROOKS!
If I could give a ZERO rating I would! Absolutely the WORST customer service experience I have EVER had! October 2017, I ordered a dress and paid expedited shipping fees to make sure I got it on time for an event that was a few weeks away. Didn't show, didn't show so I requested Cancellation. They refused. Dress FINALLY showed up 3 weeks AFTER my event. Took me 6 weeks of emailing them to FINALLY get a return address. Sent dress back to them unopened. They received it December 8,2017. It's now March 2018 and I STILL do not have a credit for the dress. AND they of course refuse to refund the expedited shipping OR return shipping fees. HORRIBLE CUSTOMER SERVICE. NEVER EVER ORDER FROM THEM!
Fake products. I purchased shoes. Received a poorly made knock-off... after 3+ weeks and damaged. Reached out to company to no avail. Please... save your hard earned $ for a reputable site.
Dear Sarah,
Sorry to hear that, but we couldn't find any orders and email records on our inbox from your Name ID.
Can you please tell me your order number via sales@dresslink.com
So that i can help you solve the problem.
Thanks.
I ordered a top worth Rs. 150 from India and it says I need to pay 1130 for shipping while it's written 0 shipping charges! Can't trust this sort of sites :(
Dear
Thanks for your message and glad to serve you.
As we cannot ensure the shipping cost and shipping time, it is depend on the shipping way and item weight.
Dear,
You can click the items page and find the "Estimate shipping fee"(under the product price and quantity), and you can input your country and your items qty to estimate shipping fee.
You can click the items you favorite and then check out to see the total price, thanks.
Hope that could help you.
Any other query, please freely message me at the first time，I will reply you within 24 hours except the weekend or holidays, thanks.
Have a nice day!
Yours Sincerely,
Bree
Customer Service Department
Nice to be able to sit and touch before purchasing, friendly staff, great service quick delivery happy with prices, seem really reasonable Recommended!
Dear Anthony, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I am impressed! They have huge collection and their products are very good.In addition, their customer service is really fantastic. Highly Recommended!
Dear Emily, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Overview
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1966th among Women's Clothing sites.
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you haven’t received. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department