Seriously. Don't depend on the review of Dresslink. Everybody says everything is good, and put in a small complaint of how the clothes don't fit or the size is wrong. The reviews are edited. I placed in a bad review after receiving a sweater that looked nothing like the picture on the website. The review was never placed and/or deleted.
I put up a review on their cat stockings, which is very good material. That review was placed immediately.
I ordered "Birkenstocks", clearly labeled on the site as Birkenstocks, on Sept. 5, to be sent by 4-7 shipping. It is now Sept. 20 and no "Birkenstocks" in sight. Shame on me for thinking I could get Birkenstocks for $29, but this is a total scam, so shame on DressLink and their Made in China nonsense, too. You don't know you are ordering from China until you place the order (unless I missed something).
And "Bree", please don't ask for my order number. Nothing I can do now. Lesson learned.
Dear customer, we checked your order has been received on Sept 21th,
Normally the order will take 2-4 business processing time and 4-7 business shipping time. Expect the weekend.
Did you received the package now?
If still not received please contact me at sales@dresslink.com. Have a nice day!
Yours sincerely,
Echo Peng
Customer service dept.
I have purchased 100 dollars worth of clothes, of course pictures looked nice and it seemed to good to be truth but I just wanted to try it and see it for myself, and since everything was so cheap I got excited and ended up spending more than planned. I received the package in canada 3 weeks after my order. I paid 121 dollars converted in CAN plus shipping. On top of that DHL charged me extra 30 dollars for import tax before I could get the package. Sizes were wrong and quality of clothes was really bad, really bad. I only got half of the stuff I ordered and never got an explanation what happened to the rest of the clothes. I guess you get what you paid for... Email me *******@hotmail.com and I can send you pics of the actual clothesff
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I had ordered something yesterday and it says my order went threw, it also says that on my bank card but then when i go and check my order status today it says i dont have an order i am really angry because i have emailed you guys twice and i got no response. I was really looking forward to the shirt i bought. Never ordering from Dresslink again.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I really loved the collections on this site, and after buying I was totally amazed by its excellent quality and customer support. I have almost bought 8 various products from them and I have rated them as my best collections.
Dear Amy, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Please do not order "Fingerlings" through this seller! The package arrived today and is completely destroyed. This is a "Happy Monkey", not what was ordered. They have since changed the description of what they're selling on their site.
Buyer Beware of this company!
Take this warning and do not buy from them. All of the clothes are 2-3 sizes smaller than they should be and getting a refund is a joke. I sent my jacket back and am still waiting. They are a RIPOFF! Zero stars should be given.
I ordered from dresslink and needed to have my order cancelled it has not yet shipped and i submitted an email asking if the order could be canclled I received an email back saying it was however when i go online order still shows pending I have reached out to dresslink through email and have got no other response also the number provided does not connect me to a live person live chat wont work either can anyone help me?
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Dresslink is a huge website where you can find what you want! They have so good stuff and i made huge orders and they came in time (it's said 15-25 days so don't blame for what you know). The service is so goo and they reply fast. And to finish the quality is like in cheap stores in my country so I'm really happy about what I pay for. Pay attention to the size, This is all you have to know. Have a lovely day.
Im quite angry as i thought you get a free 50 coupon and when i put that through on my order of 45 bucks it still took my money out of my bank account ive tried to cancel my order but i cant and ive emailed 3 times how do i cancel my order?
Dear, the cash coupon is for New members.
Actually, it is 15% discount for each order, you can use it until the total Money has been taken off. You can click the link below, then you can know more about that. Hope you can have a wonderful shopping in our website. Anyway, have a nice day!
If your order has any items has discount price, you can not use the coupon again, thank you and please understand that.
I sincerely apologize for this inconvenience and beg your forgiveness.
Also cash coupon is different from coupon code, cash coupon do not have any code about it, you just need to apply to use it when you pay, thanks.
If your order has any items has discount price, you can not use the coupon again, cash coupon can not use for shipping fee. Thank you and please understand that.
Yours Sincerely,
Bree
Customer Service Department
First of all, I am not paid to write this review. If given a chance i would love to make a video blog about dresslink and all the things I've purchased. The first time I saw this website, I really doubt if they are really selling or a scam site. I tried to purchase just to test if this site is legit. Yes the prices are too good to be true. I don't complain at all about the quality because the website is providing details about the products. This is an "ONLINE SHOPPING SITE" there's a lot of advantage and disadvantages. I live in Philippines and I'm lucky enough that our post office is not asking too much fee for claiming the package, I paid (P100/package). Some items are too small maybe because it is an Asian size so better check the size chart provided on the product description.
I was going through the reviews and it scared me, Went through the website and got me interested in investing and partnering with Dresslink for my new business but I see the quality and delivery time is an issue. Anyone please recommend a reliable website for me please
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Placed my order on November 10th and order is still waiting to process, but they got their money! Tried to contact them multiple times and nothing of course! This is unacceptable! Don't trust them at all
I Got a bag from this company. It took about half a month to wait for its arriving.
Yes, the price is incredibly low but at the same time it takes a longer tine for shipping.
Im aware that this company is from china but for me this is fine.
In conclusion, you cant always get what you want, but you might get what you need from this site.
I have ordered from Dresslink twice now and I have been very satisfied with the products I have been sent. When I received my first order some of the fabrics used were not the same as in the picture but that did not bother me in the slightest. When they could not send some of the items it would specify why on an order sheet and they did not charge me for those items. =^w^=
I have also had a bad experience. They won't give me my money back on a cancelled order. Have now had to open a dispute with paypal. Very bad company. NEVER AGAIN Look at the message they just sent me.
Dear customer,
This is Bree From Customer Service Department.
The case interrupt refund, case open makes paypal system refuse us to process your refund, and paypal company will need about 35 to 65 days to check about the dispute, you need to wait for more than 35 days to get your refund. So, please can you close it?
You can get your refund in your paypal account after you closed the case.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
I oredered two times here. The first one I received one item that didin't match the pictures, but the rest were good, so I tried it a second time and everything arrived perfectly. It is not the best quality (specially in dresses and skirts, they are very thin), but it's good for the price. Everything arrived to me fast and well packed, anything smelled gross, as I read in some reviews, and they put all my items in the same packet.
Do not order from this company, they have so many bad reviews and I guess it does not bother them if they get good ones or bad ones, there are enough stupid people out there that will give them a try. They told me I was getting the original WowWee Finerling monkey. I ordered it on 11-20-17 and just got it today 12-20-17. It is a Happy Monkey, they had to pop the top and bottom of the box open to cram it into a small flat envelop that when it arrived it was terrible and the face broken. This company is a Fraud, do not order from them.
I bought two item in beginning of June. One item i got in July but second one still didn't get. After writing 3-4 mail regarding refund i got a proper reply on 11th September that they will refund my money. But it could take max 45 days.
Today is 31st oct and still i am waiting for my money. I again tried to write mail about money refund and customer service is replying me that i have wait for some days because they will start this refunding process from today
Dear, i am really sorry for the delivery problem and beg your forgiveness. Did you received your refund? Could you please kindly contact sales@dresslink.com and provide your order number? We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
So i ordered this beauty blender packet with creme concealer, and other things. I also purchased this cute romper, and the romper came in as well as 18 days. Then they sent me a invoice thing saying my concealer packet was not eligible to ship due to the "strict custom" of this product and i never got my products, i never got a refund. Let me tell you, is wasn't cheap but now all of a sudden it is. I do not recommend. This is not the first time i ave shipped over-seas. And i know how this sizing works there and it came 3 sizes too big and in another color. I HATE IT!
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Overview
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1966th among Women's Clothing sites.
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!