I order for an involand female wear on dresslink and it was delivered within a week in fact, it was more cheaper and the wear is of good quality even more perfect than I expected, dress link is the best, don't miss out in this great opportunity. With dress link you will have the best clothing's ever.
They offered me a partial refund because they sent fake Fingerlings. Said I would get it in 2-3 days. I emailed them after waiting 10 days and received no refund. They said they refunded me again. Guess what? Still no refund. This company needs to be shut down. I will be working to get my refund through Paypal, which is how I paid.
I placed an order for three Fingerlings. I notified them in writing that I do not agree to accept similar or replacements items and to cancel my order and refund my money if that is what the planned to do. They responded to my email "Don't worry." Well, after weeks of waiting, my FAKE fraudulent Fingerlings showed up. My "Happy Monkeys" were in damaged packing because it was mailed from China in a bubble wrap envelope. BEWARE! I doubt this so called company will refund my money as requested.
I ordered one outfit, and it never came in. It says delivired, i sent them an email and they never responded. It was accidentally returned but yet i don't even know where the package is at. They never answer calls or respond emails. Don't order from here
Dear,
Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfied. Could you please contact sales@dresslink.com, provide the order number? And note the email title as the reviews from resellerratings, so that we can easy find your email and we will check the issues and make a better solution to meet your satisfactions,
We are truly sorry that your experience with Dresslink did not meet your expectations.
Would be better if you can contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
I ordered what I thought were UGG boots only to find out later they were knock offs. I immediately canceled the order and emailed and called (you only get an answering machine) at least 8 times and they still charged my credit card; never got any response. I am disputing with my credit card company now and contacted the BBB. Do not order from this site!
Bad bad bad. I ordered $107.00 worth of items, never came. Emailed them and they said the order was returned to them and did I want it reshipped. I said yes but with some sort of traceable shipping method such as fedex. They said " how about we refund your money and you reorder". Why would I want to reorder? Why can't they just resend it? After many emails back and forth I said forget it, refund my money. What a hassle, do not recommend!
I only ordered from Dresslink once. The order took longer than expected (1 month and a half), because everything on the website makes you think you'd have to wait 1 month maximum for the order to come. I was expecting poor quality, but it's even worst. The clothes look like they will fall apart even if you hand wash them. The finishings are also really bad - all the clothes came with several, some of them really long, pieces of thread hanging. Also Dresslink seems to think customers are dumb. I've had an item on my wishlist and the item was supposed to be on discount, but I saw the item's price go up every day. When it reached its original price, they changed the original price so the item would look like it was still on discount. I don't think I will order from Dresslink again.
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you hasn’t received. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Customer Service Department
On 2/08/2018 I order a sea goo 3/05/2018 I went on their site to inquire about my order that's been in procession. Lorie said that the order was cancel and they refunded my money, I asked what date and the amount that my money was refunded she did not answer me, I knew no money was refunded into my account, to make a long story short she was lying and final said they refunded it 3/05/. Since today is 3/05. I will check my account, but I wish we could bring a class action against companies that wrong the elderly and people in general.
And if I don't reciece my items I'm going to tell my company to put out the word not to order from this site because it's a scam. I keep reading all of these awful reviews and it's too late for me to cancel my order so if I'm not happy with my service from dresslink I will make sure they don't ever scam me again.
The website delivers like a midwife. The customer relations, the clean and easy to navigate website interface, the coupons and almost everything I need is on this website. I have ordered twice and the free shipping is real and true.
Their services are customer-centric and that is one thing I love most about them. I will continue to use their services.
Dear Alimi, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
I was very skeptical about using dress link but I was pleasantly surprised I ordered a bulk of 12 from swimwear & received my order within 3 days with expedited shipping. I was defintely happy about that. The only thing is the items run small. A large is really a medium in the US. I would prefer if they had bigger sizes that i can order to accommodate my clientele. Other than that I was pleased & happy with my order!
I bought a dress and I am quite happy with my perfect delivery. The quality and material of the dress are excellent. I would definitely recommend it to others. Customer service responded quickly to my queries and really helped me. I really like some more dresses and thinking of buying from them really soon. I would definitely recommend it to others to shop from them.
Dear Alex, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I was referred to DressLink by a friend and I must say, heeding to her advice to shop with them was one of my best decisions. My mind was blank on what to wear to a special even that was coming up. I had window-shopped everywhere I could think of and I could not find anything that matched the theme that I wanted to go with. Upon the very timely referral from my friend, I considered to check out DressLink's dresses but at the back of my mind I had made provisions of "I will not find what I am looking for and in the off chance that I do, I will never have it with me on time". I loved two dresses at first sight and placed two orders immediately. I explained to the customer care that I needed the dresses promptly and they promised to deliver, which they did. I absolutely love the dresses from the quality to fitting to designs. I am definitely shopping with the DressLink Family again and again.
I bought a shoe for my wife from dresslink. I am very satisfied with their service and also their fair price. My wife is also very happy with this shoe. It design is very nice. Highly recommended for this store.
The quality of the products are very good and the entity is consistent with the pictures. What's more, The products have high cost performance. Service attitude is also very good, good communication and relations. I will go shopping on the site from now on
Dear Anderson, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I selected express shipping with an order that I placed on October 15th. It is now the 28th, and DressLink has listed a tracking number but DHL has no record of the package. I have sent several emails. And I have now requested a refund, anxious to see how this will go.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I ordered a shirt for my daughter-in- law for Christmas. It hadn't come and there were only a few days left before Christmas. I filed a complaint through PayPal. Less than a week before Christmas the package finally arrived. When my daughter-in-law opened the shirt it was a child's size large not a women's size large, which was what I ordered. This was the worst online shopping experience I have ever had. No more business from me.
Dear Nadean, this is Bree from dresslink. Thanks a lot for your order and so glad to hear that you got the item. About your size question, firstly I would like to explain some tips about the size.
As we're online store in China, and all of the dresses based on Asian size. We mention it on each item page to remind our customer. There are different countries size chart for reference. Please according to your country standard to choose the suit one.
And all of the item page with size measurement which also can be compared.
If you had compared with, but the size measurement is wrong showed on our site, we think we can solve it by good communication by email, please kindly provide us some photos about the wrong size measurement. We will confirm and solve it until get your satisfaction.
Order some shoes on January 16th as of today 2-2-17 I have not receive them and my daughter is just devastated. Tracking number RS*******NL is not even valid. Please provide current tracking information. Very disappointed thought this company was from the USA it stated New York when I bought the shoes now I am seeing CHINA! WOW. Not only that you charge $10.00 dollars for shipping? By the time I get the shoes she will out grow them.
Dear Angela Delgado, this is Bree from Dresslink. Thanks a lot for your order and your order DLN8L3U18_CN, you paid on 2017-01-17 16:26:54 and we shipped out for you on 2017-01-18 23:26:35. Your order tracking number is RS732603369NL, you can track it here: http://www.17track.net/en/track?nums=RS732603369NL&fc=0 The tracking information shows that your parcel is " PHOENIX, AZ 85043, Departed USPS Facility, Your item departed our USPS facility in PHOENIX, AZ 85043 on February 2,2017 at 11:02 am. The item is currently in transit to the destination." on 2017-02-02 11:02. You will get your parcel in 2 to 3 days, please keep your phone open and courier will call you and send your parcel to your house soon. Happy new year!
I received the clothes.The product is in conformity with the description.The quality is very good and the dress code is perfect. Customer service is considerate and customer service coordinators are very patient to explain. Although express speed is a bit slow, the product is moderate priced. All in all, the product is worth waiting for.
Dear Vivian, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Worst customer service ever! Items they sent were fake and when I requested a return they claim my item was not sellable.
They told me they'd refund a portion, but then a week later, lowered the refund amount by $7, saying the items were affected in the 2ndary market! WTF, I'm not doing consignment.
Ordered 3 items, a size larger than normal. All 3 were so small I had to send them back (no one I know is the size they sent me. My order # is 0YS*******CW*******B so you can verify I bought from them June 14th. Still waiting! I won't hold my breath.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you do not remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Overview
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1966th among Women's Clothing sites.
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team
- Visit Website
- Shenzhen, Guangdong, China
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dylan, glad to receive your comment here. Thank you so much for your support Dresslink.com.
We will improve our service continuely.
Nice to serve you again.