Michelle A.

Fastway Bendigo, the courier that does not deliver.
Last week I was home when all day when they supposedly tried to deliver a large parcel to my home; a card was left. On the Fastway website you can fill out a form to have your item redelivered; which I completed. No parcel arrived on the selected date. When I called the Bendigo depot the women who answered the phone refused to help me and would not look up any details. I called there head office in Melbourne three times to resolve the issue. Despite emails and requests sent to Bendigo I received no response.
After trying to call them the last couple of days someone finally answered the phone again at Bendigo depot; the same toxic women I talked with previously. I asked if they had my parcel on board for delivery today, my son's birthday present and was told that they don't do redeliveries today. "It's been a week, when do you do them?" I asked. No response. I advised that I would be sending a reliable courier to pick up my item as it is large and I cannot get out there with three boys under four to pick it up without a car. I enquired if someone would actually be present at their office for Pack and Send, a helpful courier in Bendigo, to pick it up for me. This is not the first time this has happened. I have been out there in the past during their supposed opening hours to pick up a parcel that should have been delivered in the first place, to find no one there. MS toxic hung up on me without answering.
I have written and called Melbourne to lodge a complaint now and in the past to have something done about their Bendigo branch; still the same inefficient, rude people run the franchise.
Unfortunately I am not alone in my despair for this wretched company. I have spoken with a number of people, many elderly, who have been at home and been left a card, Bendigo depot refusing to deliver to people with no ability to pick it up.
To the people of Bendigo I advise that if you are making an order ensure that Fastway is not the courier, you're throwing money away on delivery that does not occur. To businesses delivering to customers in this area I implore you not to use Fastway, unless you enjoy angry customers. There seem to be no repercussions for this franchise; any inept imbecile can get in. If anyone at Melbourne Fastway is reading this you need to get better people to run this depot.

My teenage daughter purchased a laptop directly from HP as they offer a student discount, we live in Melbourne Australia. After paying $1000 after the discount she was delivered a laptop that does not work. After speaking to their tech department twice without resolution I had to step in. They refused to replace the laptop and organised for a courier to pick it up to be serviced. Only when the labels arrived did we find that it was being taken to Singapore, nowhere in Australia. Who knows how long it will be till it's returned and she needs it for uni.
It took long phone calls and threats just to get any sort of service or assistance form this company which I think may be located in India. Don't rely on just their name and assume you are safe in buying something from them as they are such a big company. I have never been so angry trying to deal with a company before.
Students beware, I know they are advertising with unidays and some other big names. If something is wrong help it is very difficult. Go to a store and consider a different brand.

I don't think I can shop for clothes anywhere else online now. Sizing has been consistent and the quality exceptional. Description of garments always accurate.

Products are excellent quality with a low price tag.

Everything I have ordered for my baby has been a great price and arrived quickly. They make online purchasing easy.

I have also had a bad experience. They won't give me my money back on a cancelled order. Have now had to open a dispute with paypal. Very bad company. NEVER AGAIN Look at the message they just sent me.

Dear customer,
This is Bree From Customer Service Department.
The case interrupt refund, case open makes paypal system refuse us to process your refund, and paypal company will need about 35 to 65 days to check about the dispute, you need to wait for more than 35 days to get your refund. So, please can you close it?
You can get your refund in your paypal account after you closed the case.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department