BabiesRUs

Babies R Us I will never feel confident to order from you again. Having waited over two months to receive goods/refund, I think your business is willing to steal money form unsuspecting customers. I am so very disappointed. I have opened a complaint case with PayPal. Very upset as I was promised a refund after my order was apparently lost!

I was sent a $25 coupon and every time I tried to use it it said 'already used', so I contacted customer support and the representative and supervisor were extremely condescending telling me it's because I tried to purchase a discounted item. I told them all the items I can see online have and online discounted price and asked how to go about using the coupon. The supervisor stated 'well I guess you will have to find an item that isn't discounted'. Such a bad experience!
Also the baby registry app isn't working and I was told 'it will hopefully be fixed at some point'. Customer service here sucks and i regret making a registry with them. Will be switching to buy buy baby or amazon registry.

Wanted to start a registry at the argyle location and Estelle was very helpful, taught my mom and I how to use the strollers and start my baby registry as a first time mom. Great customer service and loved her energy!

We bought a Stroller in February 2019 it is a Graco Jogger... the baby was not born until September 2019, we are now February 2020 and the stroller snap (the metal part where you fold the stroller) Now this is not what i was expecting when you buy a $500.00 for a stroller on special to boot. Went to Babies R Us where we bought and basically was told that nothing could be done. To me this is outrageous. I was then ask did you buy our warrant, i was never offered to buy one. I do not know anyone that can afford to trow away $500.00 for nothing. Not impressed with Babies R Us or the product Graco

The prices here are astronomical compared to Target, Walmart, or Amazon. They try offering a price match promotion, but good luck finding the products here in any other store. (SO basically you will never get these items for any less). I made a registry here YEARS ago not knowing how expensive they truly were & what a hassle they gave me about completing it and cancelling it. They would either call me or email me daily about it & being pregnant, I especially was annoyed. Their products are cute, but not what I am willing to pay.

It is unusual for a website to give me a better experience than the store but this one did! Babies R Us has more variety online than in-store, they have great national brands, and whoever their purchaser is, that person is amazing because I can't think of one of their products I wouldn't use.

The stores tend to cater to the higher-priced items, but on the website I was able to find that $20 baby gate (in store the cheapest one was $60 and I only needed it for a dog!).

I really appreciated the selection between higher and lower priced items. I didn't want to spend my entire life's savings on a highchair or potty, but I knew my diaper bag would be with me until my youngest was at least six (not because of diapers, but because I'd need a large bag to haul around extra clothes snacks, and shoes).

I found the most beautiful diaper bag here that I actually still have in my closet today. I cut off the sewn-in diaper changing pad and it makes a beautiful purse.

I have attempted two separate orders for the same item (halo swaddle sacks). Both times the wrong item was delivered (never the same item). These are not available in the two stores near me. There is not an email/online option to get this corrected. You have to call customer service and the wait is excruciating. Customer service reps are at least pleasant, but my refund could only be given to me in a gift card (original purchase was split between credit card and gift card). I will be going to Walmart.com instead. It's unfortunate because the competition in this area of sales is so competitive and both Toys and Babies 'R Us seems to be steadily failing and surrendering to bigger box stores like Target and Walmart. Perhaps if they paid a bit more attention to details when shipping and offered more convenient methods to contact customer service, they would have more success.

My husband and I are expecting our first baby early in the New Year ( First week of January 2024) and have gone into Babies R Us multiple times to look for baby. We've been into the store four times and not once has an employee come up to us and asked if we needed help with anything. The first time the person just told us " it's still early, you still have plenty of time". We walked out empty handed. The second time we had to ask three different people to help us and were told "you can just order this online". The third time they had what we were looking for but decided to wait and put the item back, an employee saw us carrying it around then walk out without it. The fourth time was this past weekend when we were aimlessly wondering around the car seat/ stroller section with an employee just kept walking right past us until my husband had to flag her down. All around poor service to have to flag staff down when all they do is stand around waiting for you to come up to them. I've worked retail and maybe our training was different but we were taught to interact with our customers in a timely and efficient manner.

I created a registry for my baby who was born in September, and didn't get everything on my list. One of the items on my list was a diaper bag, which I obviously felt the need to purchase for myself. Upon purchasing this diaper bag through my account (apparently a registry isn't the same as a regular account?) I paid $50 for it and had it shipped. I never got an email with my information, I never got my package, but I did get charged and they are unable to look me up to ship a new one to me or refund my money. Absolutely ridiculous.

I got this monitor as a gift about a month before my daughter was born. We hooked it up immediately and thought it was great. Fast forward to my daughter being 4 months old. The monitor screen wouldnt turn on anymore and you could only hear sound. I called the manufacturer and they sent me a out a new camera by accident. I called them back and they immediately sent me out a monitor. They didn't even ask me to send the other items back. Well now my daughter is 7 months old and the monitor turns off when you take it off the charger.

I purchased a gift and it was defective. I took it back to the store with the receipt in hand. They refused to exchange or refund my money unless I let the scan my ID which could by DMV id passport ID or military ID. I didn't mind them typing in the information but they would only do the return/refund if I let them scan it. I contacted the company on the following Monday and they had me file a complaint form which I did. They had the local toys r us manager contact me in stead of the babies r us so disrespectful and rude are babies r us. I will NEVER shop there again nor will I accept anything they have sold from anyone. I was a good customer to them and now I'm sorry I ever went into their store