BabiesRUs

Babies R Us I will never feel confident to order from you again. Having waited over two months to receive goods/refund, I think your business is willing to steal money form unsuspecting customers. I am so very disappointed. I have opened a complaint case with PayPal. Very upset as I was promised a refund after my order was apparently lost!

They have all the things needed to take care of the babies. I ordered a swing for one of my nephew, its a good product and he enjoys his time in it.

My husband and I are expecting our first baby early in the New Year ( First week of January 2024) and have gone into Babies R Us multiple times to look for baby. We've been into the store four times and not once has an employee come up to us and asked if we needed help with anything. The first time the person just told us " it's still early, you still have plenty of time". We walked out empty handed. The second time we had to ask three different people to help us and were told "you can just order this online". The third time they had what we were looking for but decided to wait and put the item back, an employee saw us carrying it around then walk out without it. The fourth time was this past weekend when we were aimlessly wondering around the car seat/ stroller section with an employee just kept walking right past us until my husband had to flag her down. All around poor service to have to flag staff down when all they do is stand around waiting for you to come up to them. I've worked retail and maybe our training was different but we were taught to interact with our customers in a timely and efficient manner.

We bought a Stroller in February 2019 it is a Graco Jogger... the baby was not born until September 2019, we are now February 2020 and the stroller snap (the metal part where you fold the stroller) Now this is not what i was expecting when you buy a $500.00 for a stroller on special to boot. Went to Babies R Us where we bought and basically was told that nothing could be done. To me this is outrageous. I was then ask did you buy our warrant, i was never offered to buy one. I do not know anyone that can afford to trow away $500.00 for nothing. Not impressed with Babies R Us or the product Graco

Wanted to start a registry at the argyle location and Estelle was very helpful, taught my mom and I how to use the strollers and start my baby registry as a first time mom. Great customer service and loved her energy!

I was sent a $25 coupon and every time I tried to use it it said 'already used', so I contacted customer support and the representative and supervisor were extremely condescending telling me it's because I tried to purchase a discounted item. I told them all the items I can see online have and online discounted price and asked how to go about using the coupon. The supervisor stated 'well I guess you will have to find an item that isn't discounted'. Such a bad experience!
Also the baby registry app isn't working and I was told 'it will hopefully be fixed at some point'. Customer service here sucks and i regret making a registry with them. Will be switching to buy buy baby or amazon registry.

The baby humidifier kit I bought for my nephew is rather great. It was as a present. As I was told it works great.

I've tried for 2 weeks now to purchase items from your online site for my new granddaughter, due to arrive in September. After seeing that I could receive an additional 15% off, I applied for the 'R Us' card, and I was approved immediately. I printed out the '15% off' form that has the application key code on it, but when I tried to print off the temporary shopping pass, the page went blank. I tried several more times to place my order. Finally, I just decided to wait until the card came in the mail. So, card received and activated, and when I tried to place my order online just an hour ago, it would not accept the Application Key Code for the 15% off and gives me an error. This is THE MOST un-friendly website I have ever dealt with and I am extremely unhappy with this service. I have already missed the baby shower (it was on 8/5). My only alternative is to go direct to the store to make my purchases, and all I have to say is they had better accept the 15% credit coupon, and I had better receive the online pricing. If not, I will go elsewhere and pay full price, as far as I'm concerned this is a SCAM.

I purchased two items from this store in the past month. One was an exersaucer which once I opened the box was used and broken, next I traveled to Florida and went to purchase a bumbo seat. I took the only seat that was in a closed box, the rest in the aisle were opened. Once I got home I saw the bottom of the box was scotch taped shut, the seat had markings all over it and literally smelled like crap. This store truely disgusts me that they can tape up boxes and resell used returned items. When it comes to small babies, no parent should ever take a situation like this lightly. I will never shop at this store again. Buybuy baby has never disappointed and I wish there was one closer to where I'm staying currently.

I frequently shop here for my little one. Always always always happy with my purchases and the little one is even happier when she gets new toys and clothes. I've never had an issue shopping here, except one teeny tiny issue. Clerk on my last visit had an attitude that would make the devil cry, but I chalked it up to a bad day. Everyone gets one! Keep up the good work otherwise.

You will love this site. Very informative and always having the latest news and information for every mum and dad!

I shopped at this store 2 1/2 yrs ago with my daughter and new grandson. They had a very good selection of items and courteous help, but were a little too pricey for my taste. We purchased some of the same items at Wal-Mart at a much better price. BabiesRU's did have some things that we couldn't find anywhere else.

I LOST a great deal this weekend because of the web site having problemes. I JUST CANT PAY WITH THE GIFT CARD I RECEIVED. I am pregnant and this week I had a great coupon for 15% of my 50+ purchase. BUT IMPOSSIBLE TO USE THE GIFT CARD TO PAY. Customer service wasn't of any help. They only said that its not working for now. 2 DAYS I'VE BEEN TRYING and still they didn't repair the problem. They didn'T even wrote a message to inform the people. They could have offer me a solution. Like paying by credit card and having a refund and passing my gift card in a shop. Because the only things I found were not in the store. I AM COMPLETLY DISAPOINTED.

Excellent experience at the store( Babiesrus Edmonton South), Anika was really helpful in guiding us about the baby products, very knowledgeable and professional.
I will definitely recommend this store to my network.

This is the absolute WORST store to shop for babies or have a registry. The prices are about 25% higher than anywhere else, the selection sucks, the customer service is USELESS, the ONE order I've placed recently came screwed up... I had my daughter's registry there a couple of years ago. I literally gave away hundreds of my money to this horrible place by overpaying. I was a first time mom and I guess didn't know any better... Was excited with their "rewards" card, which is pretty much garbage. You do earn rewards with the card, but the money you earn expire very fast, so even though I've earned over $100 in "rewards", I didn't have a chance to use ANY of those. I had another baby last year and used Amazon for the registry. What a difference that was! I was even able to return a registry gift for the full price (not promotional price) back at no cost. Do yourself a favor and stay away.
Update 4/18/16
I was unfortunate enough to get their gift card recently. My order included a changing pad cover, which was $19.99. Instead of the cover, Babiesrus.com sent me a crib sheet. The invoice, however, listed the pad instead. I called their customer service to let them know of the mistake and to make sure they refund me $19.99, not $16.99 price for the sheet. Finally, when my order was received on their end and the refund confirmed, I got $16.99 back on the card, instead of $19.99 I originally paid! The babiesrus also wanted me to pay for the shipping that they messed up! I'm not going to call back about those $3, but that's one of the examples of what this dysfunctional company does.

Here the prices are high in comparison with Flipkart or Amazon. They try to sell a discount for a price match, but good luck finding the items in any other store here. I had registered YEARS ago that I didn't realize how expensive they really were and what trouble I faced.

Went to babies r us in Pte Claire. Staff was friendly and very helpful. Will definitely go back. Everything I needed was in stock. My item was pricked right

I purchased a gift and it was defective. I took it back to the store with the receipt in hand. They refused to exchange or refund my money unless I let the scan my ID which could by DMV id passport ID or military ID. I didn't mind them typing in the information but they would only do the return/refund if I let them scan it. I contacted the company on the following Monday and they had me file a complaint form which I did. They had the local toys r us manager contact me in stead of the babies r us so disrespectful and rude are babies r us. I will NEVER shop there again nor will I accept anything they have sold from anyone. I was a good customer to them and now I'm sorry I ever went into their store

I have attempted two separate orders for the same item (halo swaddle sacks). Both times the wrong item was delivered (never the same item). These are not available in the two stores near me. There is not an email/online option to get this corrected. You have to call customer service and the wait is excruciating. Customer service reps are at least pleasant, but my refund could only be given to me in a gift card (original purchase was split between credit card and gift card). I will be going to Walmart.com instead. It's unfortunate because the competition in this area of sales is so competitive and both Toys and Babies 'R Us seems to be steadily failing and surrendering to bigger box stores like Target and Walmart. Perhaps if they paid a bit more attention to details when shipping and offered more convenient methods to contact customer service, they would have more success.

Thanks Baby R'Us for the help & having all the babies needs. I come here very often to buy objects for baby boy to play with, even to buy gifts for baby showers or babies birthdays that i attend, also for my nephews & nieces. I been seeing the best things at very low prices. I bought here the babies rolling chair & the baby walk trainer cant be more greatful than babies R'Us for your convenient help!

Went into Milton Keynes branch today. Asked a young female where baby bouncers were answer, said somewhere in the baby section and then said go to the collect counter. Found the bouncers none on display so I asked another young female if there were on displays. One showed me another shelf one in a completely torn box but asked if I could see it out no it's in to many parts was the answer so I walked out I want to buy one that goes quite flat can't judge from a picture never go there again I saw one on website forgot what it was like if they would have had it I wouldn't have been able to see it wont go there again going to try mother are and kid discare

This store was a great store at some point. The prices were kind of high but worth it. I used to buy babies pampers in bulk for a good price. Now, they are gone everyone. Sad. But I'm guessing Walmart did the same to this company as they do to all.

Ordered item July 18th for July 27 Baby Shower
Item was supposed to arrive between July 24 - 26
Didn't ship til July 24
Not here yet!?%$#@