Megan R.

My husband and I are expecting our first baby early in the New Year ( First week of January 2024) and have gone into Babies R Us multiple times to look for baby. We've been into the store four times and not once has an employee come up to us and asked if we needed help with anything. The first time the person just told us " it's still early, you still have plenty of time". We walked out empty handed. The second time we had to ask three different people to help us and were told "you can just order this online". The third time they had what we were looking for but decided to wait and put the item back, an employee saw us carrying it around then walk out without it. The fourth time was this past weekend when we were aimlessly wondering around the car seat/ stroller section with an employee just kept walking right past us until my husband had to flag her down. All around poor service to have to flag staff down when all they do is stand around waiting for you to come up to them. I've worked retail and maybe our training was different but we were taught to interact with our customers in a timely and efficient manner.