They never deliver to your door, the driver didn't leave a card nothing then they said to me I have to pick it up from depo which is faraway from my home... very poor service and very rude people. I'll make sure the seller don't use fast way before I purchase online. This company should close down ASAP.
Only 1 of two parcels delivered. Checked the tracking number online it says both were delivered. No phone number working to contact and the email customer service is brutal. Still waiting almost 2 weeks later and heard nothing yet.
This company is the worst I have ever encountered. Their "Fast" delivery took 22 days! Not only that, they have changed the delivery address and dropped the parcel off to a stranger. Took two months to advise where they delivered - way too late! Very rude people to deal with.
These people should not be in the transport business as they simply have no idea what they are doing. They never answer their phones snd are damaging businesses all over Australia keep away from them and run to the hills when you hear fast way / slowest way couriers
Don't expect they know your package, even promised from Account Managers assured, super unprofessional, frustrating deal with them. The only guys you can deal may be the CEO and warehouse manager below, good luck!
Peter. Lipinski@
Andrew. Mckenna@
All you have to do is call them up and ask what they must help you.
Critical: Quality
23rd of February item arrived at depot, only 30 minute drive from my house. It has been there for 9 days. Tried phoning the depot at Welshpool western Australia and was on hold for 2hrs21minutes today without answering my call. Yesterday was in contact with the online info service who said that my request would be passed onto the depot and marked for a priority search. Got back in contact with online communication today this time they asked for all of my details and a description of the package. I would suspect that they have lost my package. If not delivered tomorrow then I will have to do an eBay cancellation.
I ordered two items from eBay - completely separate orders. Sydney to Sydney was given a 14 day estimate! Neither item arrived - I requested eBay to intervene and was given a refund for both items. Never use this company - if you do you never will again.
I have a parcel from Sydney and one from Melbourne that are supposedly coming to me in Perth. Both have currently been in transit for almost 1 month, no tracking updates nothing., they don't even know where they are I just keep getting told to wait 3 more days. They blame Covid but everybody else seems to be no more than a couple of days late.
I don't even want to leave a star! I ordered my parcel it said delivered and signature obtained but nobody had signed for it in my house! So I asked my neighbours no sign! My box had been delivered to the field beside my house in the snow, inside the box was a canvas print I had ordered which cost me 50 euro! My order was destroyed as it had been frosty rained and snow! It's an absolute disgrace and no signature was taken because it was a field it was delivered to absolute disgrace!
Parcel picked up Melbourne 30 July still not here. Contacted customer service 3 times and they say via email this has been escalated after waiting 3 days for response. Contacted local courier direct last Friday and they said coming that day Really!? Now doesn't answer the phone. I have never experienced worse customer service in my life and I use couriers on a weekly basis. I repeat... NEVER USE THIS COMPANY! They are an absolute disgrace.
It takes one bad apple to spoil the rest.
Had the rudest courier driver, worst experience. Was awaiting a parcel in extreme excitement, when the driver finally delivered, he was sweaty and rude. Yelled at me that he couldn't find the address, and when he did, he couldn't get in the building, either cos he couldn't read numbers, or he was having a bad day - not my problem. I made a complaint about the courier service, to the online shopper i shopped with OZSALE btw, and they said they'd pass this on.
I have another parcel still in transit with them, i'm sure they'll do everything they can to make it difficult for me to receive it.
(waves fist!)
I just received my first delivery from Amarex since they've changed their name from Fastway Couriers to Amarex. I'm happy this time, delivery time was absolutely reasonable and the courier was genuinely friendly. I hope Amarex can keep up this good quality.
From Australia to the United Kingdom Fastway Couriers is well known for their unspeakable low quality of service. Every single delivery to my place has either been delayed for over a month, or got canceled all together. Their customer support is the worst and not worth the try, unless you like getting trolled. Honestly this company shouldn't exist, yet they keep operating under their new name Amarex.
This would be the worst courier company I have ever had dealings with, in the last week two delivery one took weeks and had to chase up
Other never arrived at all an no help from there customer service just passing the buck
Never again will I buy from any company uses them for there delivery
I booked (through Transdirect) for fastway to show up on Tuesday to pick up my package. The courier never showed up! I re-booked for Wednesday and it was a no show again! I re-booked for Friday and the courier never showed up and it was 3:30pm so I decided to cancel this booking and send it via Australia Post!
On Friday 15th January 2021 I purchased a Powertrain Yoga Stability Disc Home Gym Pilate Balance Trainer Blue for $24 from Bunnings MarketLink but I never received the parcel since they deliberately lost it so I would avoid using this company since they obviously couldn't carless about their customers.
Overview
Fast Way has a rating of 1.2 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Fast Way ranks 384th among Shipping sites.
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- Sydney, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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