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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I have made multiple purchases with Dresslily. Their prices are extremely low and the selection and quality is awesome. Their Customer Service is excellent. Due to the difference is sizes between our countries I ordered the wrong size. I contacted Dresslilly through their website. They responded superfast and asked if I wanted my money back, a store credit or a different size. I requested my money back in store credit and received it the same day.
I highly recommend this company to anyone!
I have had a great shopping experience with Dresslily. Their customer service is excellent and always quick to respond to my questions. They have resolved any issues that I have had with my account, quickly and efficiently. I love the clothes that I have received, they are very unique and look very beautiful on.
Dresslily is amazing! With great selection, great prices, and a reasonable shipping process, what's not to love?!
I like to use their products and give them to my family, I love them, they have great promotions with their coupons
I honestly enjoy shopping on the Dresslily.com website! Not only was the website user friendly, but they have everything you could possibly imagine to complete all your shopping needs! Customer services, rocks! They go out of their way to make sure your are happy and totally satisfied. Their products are amazing, always high quality and delivery was a breeze! I highly recommend shopping on this this site to everyone!
I have ordered a couple times and although it does take quite a while to arrive, its nice to open the package and go through everything. It ships from so far away and goes through customs so its a given that shipping wont be quick. They did finally change to free shipping and that excites me the most. Just placed another order yesterday. One thing... always make sure you look at the size chart below each item so you know what size of theirs is equal to what you wear. Helpful tip!
Late shipping and the tracking number is in Russian. The worst. Still haven't received my goods. Probably never will at this point. Super annoyed and frustrated.
I ordered an item with expedited shipping on November 30th and three weeks later still no items. I got screwed. Had I know my item, was allegedly being shipped from United Arab Emirates I wouldn't have ordered it. Live and learn, filing a disputed charge with my credit card.
So here is my honest review about Dresslily, I never pushed clothes from it, only home and accessories stuff.
My first order was magnifying glass and Cute looking chopsticks, The price was pretty nice and I had it as free shipping, it arrived after 4 weeks -which is normal for the shipping method I went for so I was expecting that-, They came in good shape and as described, I only had a small issue with the chopsticks not being wood as described but plastic so I contacted the service and they were pretty good at dealing with the issue and I got a refund for them while keeping what I received.
And since I was pretty happy with the shopping I made another one for Mood rings this time, the price was amazingly great with the discount, I used the same shipping method as before and happily I got it this time faster, within 3 weeks. The Mood rings were exactly as described and am pretty much happy with them.
So for everything, I give Dresslily 5 stars :)
Very poor website,,, was sent poor products,,, cannot get any response for return and am still getting emails saying i have orders coming that i never ordered
He comprado en varias ocasiones en esta web varios productos como ropa, zapatos, bisutería incluso figuras y todo me ha llegado en buen estado y con la talla exacta, así que seguiré comprando en ella y os la recomiendo!
Service was excellent and shipping was good, only issue was a back-order, but was credited right away
Purchased a dress for Xmas with fairly low expectations to be honest as it was so cheap, but its arrived and its absolutely stunning. Its made of a soft floaty satiny type material, and the Christmas kitten print is just gorgeous. Ive trued it on with my black petticoat on underneath and Im so chuffed with how it looks.
Im a uk size 18, and purchased a 3xl in case it ran small, but its actually a bit on the big size. I probably could get away with a 2xl if the material was stretchy or more forgiving, but Id much prefer to have some comfort room, than look like a sack of tatties with lumps and bumps all over. When I order dresses again, Ill check the material first, then probably order the 2xl which will be a perfect fit.
I would have no hesitation in recommending Dresslily for quality and service.
Awesome company! They have something for everyone in family. Affordable prices. So many products to choose from. They offer great incentives for their customers. You can earn all type of discounts & benefits just from being their customer. I would recommend them to everyone I know. I have no complaints whatsoever.
Fits great, well made, comfy material. Looks great on! You can dress it up with some leggings or dress it down with a pair of jeans! Will be a returning customer!
Its just a scam, nothing came in 45 days. I placed order asking them for available sizes, they seems not to understand English well. Package is coming from Azerbaijan or something, but its all fake, nothing had been shipped
Dear x x.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team
I placed an order with expedited shipping on 11/30/17... I was supposed to have the package in 8-10 business days. Still no package and no answer. I have emailed several times. The live chat is always off line and the phone # is disconnected. I just want to cancel the order and get my money back. NEVER again!
UPDATE: 11/6/2019 they finally emailed me back 2 years later! WHAT A JOKE!
Dear Crystal D.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team
The dress is Beautiful and fits my US size perfectly! I received several compliments at Thanksgiving Dinner!
Shipped in a timely manner.
Excellent Customer Service!
This is the 3rd dress I've ordered from Dresslily and WILL be ordering MORE!
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear edward r.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team