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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I've bought a dress on DressLily and it's great! The prices was a deal, the material is neat and the size fits according to specifications. Above that, the item arrived within estimated time delivery. <3 I rate 5*!
Customer service is very satisfactory and friendly. The shipping is very fast. The parcel was shipped on 30th november and I received on 11th december. I ordered 3 jackets, the quality is very good and comfortable. It fits me fine. I am really satisfied with the products amd hope to order again soon.
My shopping experience did exceed my expectations, the dress fit perfectly and beautiful quality! Told some friends because they loved it!
I placed my order for a Christmas dress November 2nd and as of December 11th, no dress. Tracking only shows it being processed in China and it says In Transit. I reached out through the website and they 1st blamed the delivery service and told me to contact my local post office because they likely are holding the package for pickup. I have never heard of this, but I gave them the benefit of the doubt... my post office laughed and said if they were holding a package we would be notified (which I knew already). They than offered to re-ship the dress with standard shipping, which would mean if it was received it would be AFTER Christmas. What would I do with a Christmas dress after Christmas? They finally offered a refund which they say the processed, but it has yet to appear back to my account. I WILL NEVER USE THEM AGAIN. This company takes your money and does nothing to help!
I always love shopping at Dresslily because of their amazing selection of products and prices you simply cannot beat. Their customer service reps are very friendly and efficient and my orders always arrive promptly and correct. I would recommend Dresslily to anyone wanting fabulous products for fantastic prices!
Dresslily's website was a pop up advertisement. There were items I was curious about so I clicked on their ad. What a treasure chest so many products on offer. I couldn't believe the affordable prices plus the sales they usually have. I was hooked. I would recommend Dresslily, top quality products friendly professional and helpful customer service. I promise to buy something every month.
I havent even recieved my items yet. I paid for fast delivery and 3 weeks later i still havent had anything. Ive tried emailing them, facebook, phone and apart from the same autoreply, 'we are very sorry, please track your parcel...'
So ive tracked it and its still with the sender. After 3 weeks?! I ordered them on the 22nd november, these are christmas presents. I dont hold faith that i will recieve them before christmas which is so sad because i cant afford to buy anything else in time. Absolutely awful
Dear Emily P.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team
Everything I've gotten from Dresslily has been well-priced and beautiful. My only complaint would be that in order to get a refund if your package gets lost in the mail (speaking from experience here), you must have paid an extra fee for "insurance." Otherwise, I love what I've gotten and recommend the website to anyone who needs nice clothes on a budget.
I ordered 2 items from DressLily.com a few months ago and had a great experience! Customer Service was fast and courteous and my order arrived quickly and exceeded my expectations! Look forward to ordering from them again!
The perfect website with very pretty clothes, fast delivery and great quality! The prices are very low, i highly recommend it!
I love to buy from Dresslily as you can find trendy clothes for quite affordable prices. All the items I received were as drescribed on the page and the quality is ok. This is one of my favourite sites from where I buy my daily accessories, their designs are very original and they are cheaper than on physicial stores. I truly recommend it.
Sizes are small but once you know it, it's a good place to order nice clothes, good prices, a lot of things have no shipping fees.
I had the opportunity to buy clothes on Dresslily a few times and I was never disappointed with them. I always get what I see in the picture, the quality is also very good for the low prices it supports. Contact us also for exquisiteness. I highly recommend Dresslily to anyone who wants to look fashionable but not overpay.
Although the parcel had to be returned because lost, I received the dress and I'm soooo happy! Beautiful and fits perfect. If you can wait to get your order, I recommand this website!
I ordered a grey plus size flare sleeve lace up top and it is very elegant and stylish. It has a high quality and it looks very nice. Especially the lace trims are very cute.
I love my products that I got from Dresslily! They fit perfectly and looked just like the pictures on the website. Can't wait for my next order!
Yess, everything Ive purchased has looked amazing, fit well, and cost was perfect! No complaints, in fact Ive done more shopping recently since I was so impressed
Overall site has nice products for fair prices but it takes over two weeks for the order to reach Memphis, TN
I was very happy with my order. Quality was fine, and shipping was very fast! I would totaly buy again!
I have really liked the products I have received from Dresslily. One of them was just as expected and I loved it. I love what they have to offer and I have received everything I have ordered. Only criticism that I have is that you can't trust the "in stock" or expedited shipping. Both orders had an in stock issue and even though my halloween order came in just in time (like the day before) I had paid for faster shipping. I told them I wanted a refund and the product shows up after regular shipping time had passed. So... better communication would be nice. I am happy with the products though.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jaye D.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team